GB 28
Problem
The LED on the front panel does not light
up/is not lit.
The left LED is shining red
No sound or picture.
No sound or picture on horizontal modu-
lated transponder.
Bad picture/blocking error.
There is no Welcome menu on the screen
after you switched on the Mediamaster for
the first time.
You made a video recording of a digital sat-
ellite channel and whole or parts of the
programme was not recorded.
The remote control is not working.
You have forgotten your secret access
code.
In software update state both LEDs simul-
taneously blink red a few times before sys-
tem start-up.
In software download state both LEDs
blink in turns.
After software update or when you start-
up your Mediamaster both LEDs simulta-
neously blink red.
Possible causes
Mains cable is not connected.
The Mediamaster is in standby mode.
The satellite dish is not pointing
at the satellite.
No signal or weak signal.
The LNB is faulty.
The satellite dish is not pointing
at the satellite.
Signal too strong.
Satellite dish is too small.
LNB noise factor too high.
The LNB is faulty.
The system is connected by SCART cables
and the TV is not in AV/EXT mode.
The Mediamaster was not left on the ap-
propriate channel.
The system is connected by SCART cables
and the VCR is not in AV/EXT mode.
Battery exhausted.
Remote control is incorrectly
aimed.
The Mediamaster is in standby mode.
Software download error.
No signal or weak signal.
System failure.
What to do
Check that the mains cable is plugged into
the power socket.
Press the standby button to bring the
Mediamaster out of standby mode.
Adjust the dish. Check the signal level indi-
cator in one of the channel search
submenus.
Check the cable connections, LNB and
other equipment connected between the
LNB and the receiver, or adjust the dish.
Replace the LNB.
Increase the LNB voltage with 0.5 V from
the Antenna/Satellite Configuration menu if
you have a long cable.
Adjust the dish.
Connect a signal attenuator to the LNB in-
put.
Change to a larger dish.
Change to an LNB with lower noise factor.
Change the LNB.
Switch the TV to the appropriate AV input.
If you make a recording of digital satellite
TV your Mediamaster has to be left on the
channel you want to record.
Switch the VCR to appropriate AV input.
Change the batteries (both).
Aim the remote control at box.
Check that nothing blocks the front panel.
Check if (.) is flashing on the front panel
display when you press a button. If not re-
place the batteries (both).
Contact your dealer. They will help you set
it up again.
Try to update the software again later.
Check the cable connections, LNB and
other equipment connected between the
LNB and the receiver, or adjust the dish.
- Disconnect the mains cable. Reconnect
it, the Mediamaster will try to download
new software from satellite.
- Try to update the system software via se-
rial cable connection.
- Contact your dealer.
PROBLEM SOLVING
What to do if you can’t solve the problem
If you have tried all of the actions suggested above, without solving the problem, please contact your dealer or Service
Provider.
