45
MX4777 Rev. D ©2021
Table 10. SmartCNX Controller - Errors
Display
Condition
Description
Alert, Error or Fault
Possible Causes
Solutions
ERROR 1
DIRECTION ERROR
SmartCNX
Controller detects
operator ran in
wrong direction.
Limit sensor plugs switched on drive module.
1. Switch limit sensor
plugs or reset operator
handing Left Hand/
Right Hand.
2. Press RESET to clear
fault.
ERROR 3
Hy5B FAILED*
SmartCNX
Controller detects
communication error
with a Hy5B vehicle
detector.
Caused by Hy5B removal or socket
connection integrity.
1. Press RESET.
2. Remove and re-install
Hy5B.
3. Replace Hy5B, if
needed.
ERROR 4
PRIMARY-
SECONDARY
COM
SmartCNX
Controller detects a
communication error
between primary
and secondary
in a dual gate
installation.
Several possible causes:
●
Primary/Secondary communication
cable is installed incorrectly.
● Primary/Secondary not configured
properly through Installer Menu.
●
Operator is not properly earth grounded.
●
Primary/Secondary communication
cable installed in same conduit as high-
voltage AC power.
● One operator is powered off.
● Different software versions between
operators. Check software version
currently loaded in operator by pressing
RESET.
1. Correct communication
cable.
2. Verify one operator
is set as Primary and
the other is set as
Secondary.
3. Install ground rod per
NEC/NFPA standard.
4. Install communication
cables in a low voltage
conduit.
5. Ensure AC power
is present at both
operators and all
power switches are
On.
6. Make sure both
operators are running
same software version.
ERROR 5
No display
Display is blank, but
the error appears in
the log and means
that SmartCNX
Controller detects
a serious internal
error.
Internal software/hardware error. Report any
instance of this error to HySecurity Technical
Support.
1. Set AC & DC switches
to OFF and then to
ON.
2. Update to latest
software version.
3. Replace SmartCNX
Controller.
TROUBLESHOOTING/ALERTS/FAULTS/ERRORS
* This message will also indicate which detector the alert applies to: Exit Loop (ELD), Inside Obstruction Loop (IOLD),
Outside Obstruction Loop (OOLD), or Center Loop (CLD).