57
Model:
Netti Dynamic S
Language:
English
Version:
2021-03
My-Netti.com
12.4 NETTI CUSTOMIZED /
INDIVIDUAL ADAPTATIONS
Netti customized / individual adaptations are
defined as all adjustments that are not included in
this manual. Individual adaptations made by Alu
Rehab are labelled with a unique NeC number for
identification.
Wheelchairs that are especially adjusted /adapted by
the customer cannot keep the CE mark given by Alu
Rehab A.S Norway.
If the adjustments are performed by other than Alu
Rehab approved dealers, the warranty given by Alu
Rehab A.S Norway will not be valid.
If there are any uncertainty about special fitting and
adaptations, please contact Alu Rehab A.S.
If you have different needs than what our
standard wheelchair program can cover,
please take contact with customer service for
eventually special adjustments or individual
solutions.
12.3 CLAIM
If a product has developed a fault during the
warranty period as result of a defect in design or
manufacturing, you may forward a warranty claim.
• Claims are to be forwarded as soon as a defect is
discovered and not later than 2 weeks after the
defect is discovered.
• Claims are to be addressed to the sales agent
of the wheelchair. Please note that sales
documentation has to be filled in and signed
correctly with serial number and eventually NeC
number in order to document time and place of
the purchase of the wheelchair.
• The sales agent and Alu Rehab are to decide
whether a defect is covered by the warranty.
The claimer will be informed about the decision
as soon as possible.
• If the claim is accepted, the sales agent and Alu
Rehab representative are to decide if the product
will be repaired, replaced or the customer is
entitled to a reduced price.
• If a warranty claim is judged to be invalid – after
careful inspection of the defect (defect due to
wrong use and / or lack of required maintenance)
you are free to decide if you want to have the
defect product repaired (if possible) at your
expense, or if you want to purchase a new
product.
Normal wear, incorrect use or incorrect
handling is not a reason for claims.