If you cannot connect more than five WiFi devices to the AP, the AP might not be able
to find a DHCP server in your network. If this situation occurs, make sure that one of the
AP’s LAN ports is connected to a router in your network so that the AP can receive a
DHCP address.
Troubleshoot Internet browsing
If your computer or WiFi device is connected to the AP but unable to load any web
pages from the Internet, it might be for one of the following reasons:
•
Your AP, router, or modem might not be connected to the Internet.
-
Make sure that one of the AP’s LAN ports is connected to a router in your network.
(Do not connect the AP directly to your modem. The AP must be connected to
your router.)
-
Make sure that the router is connected to your modem.
-
Make sure that your modem is connected to the Internet outlet.
-
Make sure your Internet service provider (ISP) is not experiencing an outage.
•
Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www
addresses) to numeric IP addresses. If you manually entered a DNS address when
you set up the AP (that is, the AP uses static IP address settings), reboot your computer
and verify the DNS address. Alternatively, you can configure your computer manually
with DNS addresses, as explained in your operating system documentation.
•
Your computer might not use the router to which the AP is connected as its TCP/IP
bridge.
If your computer obtains its information by DHCP, reboot the computer and verify
the address of the router to which the AP is connected.
For information about TCP/IP problems, see Troubleshoot your network using the
ping utility on page 89.
User Manual
87
Troubleshooting
802.11ac Wireless Access Point Model WAC104
