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To connect your modem to a DSL service:

1.

Install an ADSL or DSL microfilter between the phone line and the phone.

The product package contains either an ADSL or DSL microfilter.

2.

Use a phone cable to connect the microfilter to the gray DSL port on the modem.

The product package contains a phone cable.

3.

Connect the power adapter to the modem and plug it into an electrical outlet.

Wait for the Power LED to light solid green, which takes about one minute.

4.

If the Power LED does not light, press the Power On/Off button.

5.

Check the DSL LED

.

If the modem is connected to a DSL service, the DSL LED lights green.

6.

Use an Ethernet cable to connect your computer to the yellow Ethernet LAN port on the modem.

The product package contains a yellow Ethernet cable.

Your computer connects to the modem’s LAN.

If the computer is set to a static (fixed) IP address (this setting is uncommon), either
change the computer to obtain an IP address automatically from the modem through
DHCP, or change the IP address of the computer to a static IP address in the
192.168.5.2–192.168.5.254 range.

Note

7.

Launch a web browser.

Install and Access the Modem

14

Broadband High-Speed DSL Modem Model DM200

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Summary of Contents for DM200

Page 1: ...Broadband High Speed DSL Modem User Manual Model DM200 June 2016 202 11621 01 350 E Plumeria Drive San Jose CA 95134 USA ...

Page 2: ...ormity For the current EU Declaration of Conformity visit http kb netgear com app answers detail a_id 11621 Compliance For regulatory compliance information visit http www netgear com about regulatory See the regulatory compliance document before connecting the power supply Trademarks NETGEAR Inc NETGEAR and the NETGEAR Logo are trademarks of NETGEAR Inc Any non NETGEAR trademarks are used for ref...

Page 3: ...on 29 Specify an ADSL Connection Without a Login 30 Specify an ADSL Connection With a Login and PPPoA or PPPoE Service 34 Manually Set Up a VDSL Internet Connection 38 Specify a VDSL Connection Without a Login 38 Specify a VDSL Connection With a Login and PPPoE Service 42 Specify an IPv6 Internet Connection 47 IPv6 Internet Connections and IPv6 Addresses 47 Set Up an IPv6 6to4 Tunnel Internet Conn...

Page 4: ...ecover the admin Password 76 Return the Modem to Its Factory Default Settings 76 Use the Reset Button 77 Erase the Settings 78 View the Status and Statistics of the Modem 78 View Information About the Modem and the Internet Port Settings 78 View the Port Traffic Statistics 81 Change the Traffic Statistics Polling Frequency 82 View Renew or Release the TCP IP Internet Connection 83 View Establish o...

Page 5: ...nking Amber 98 DSL LED Is Off 98 Obtain an Internet IP Address 98 Verify the PPPoE or PPPoA Connection 99 Reestablish the PPPoE or PPPoA Connection 100 Troubleshoot Internet Browsing 101 Changes Are Not Saved 101 Troubleshoot Your Network Using the Ping Utility 101 Test the LAN Path to Your Modem 101 Test the Path From Your Computer to a Remote Device 102 Appendix A Supplemental Information Factor...

Page 6: ... Connector on page 9 Product Label on page 10 The modem does not support a connection to a cable Internet service provider The modem supports only a connection to a DSL ADSL or VDSL Internet service provider However the modem does not support a bonded VDSL connection Note For more information about the topics that are covered in this manual visit the support website at support netgear com Note Fir...

Page 7: ...age might contain more items The filter or phone cable provided depends on the region In some regions a CD is included in the package Note Figure 1 DM200 package content Front Panel With LEDs The status LEDs are located on the front panel of the modem Figure 2 LEDs of the modem Hardware Overview of the Modem 7 Broadband High Speed DSL Modem Model DM200 ...

Page 8: ...connection is not yet established Off The modem is not connected to a DSL service or a DSL connection is not established For more information see Troubleshoot the DSL Link on page 98 DSL The LED color indicates the speed of the Ethernet connection green for 100 Mbps and amber for 10 Mbps Solid green or solid amber A powered on device is connected to the Ethernet port When you apply power to the mo...

Page 9: ...er connector Reset button For information about using the Reset button see Return the Modem to Its Factory Default Settings on page 76 LAN port One Fast Ethernet RJ 45 LAN ports to connect the modem to a LAN device such as a computer router WiFi router or Ethernet switch This port is colored yellow VDSL port One RJ 11 DSL port for connecting the modem to an ADSL or VDSL line This port is colored g...

Page 10: ...sts the serial number and MAC address of the modem The modem login information is not on the product label but stated below the VDSL port on the back panel Note Figure 4 Modem product label Hardware Overview of the Modem 10 Broadband High Speed DSL Modem Model DM200 ...

Page 11: ...t to the Modem With an Ethernet Cable on page 12 Types of Logins on page 12 DSL Service on page 12 Automatic Internet Setup on page 13 Set Up the Modem for DSL Service and Access the Modem on page 13 Log In to the Modem After Setup to View or Change Settings on page 20 Change the Language on page 21 Let the Modem Automatically Update Its Firmware on page 21 11 ...

Page 12: ...nd this login information contact your ISP Modem login This logs you in to the modem s web pages from a web browser as admin DSL Service Make sure that your ADSL or VDSL service is active before you install the modem When your Internet service starts your Internet service provider ISP typically gives you all the information that you need to connect to the Internet You need the following informatio...

Page 13: ... on page 25 Note Set Up the Modem for DSL Service and Access the Modem The NETGEAR installation assistant can detect the type of ISP connection and presents pages on which you can you enter the required information The following procedure describes common steps that you must follow for most ISPs but also includes some uncommon steps that you might need to follow only for some ISPs Other uncommon s...

Page 14: ...ht press the Power On Off button 5 Check the DSL LED If the modem is connected to a DSL service the DSL LED lights green 6 Use an Ethernet cable to connect your computer to the yellow Ethernet LAN port on the modem The product package contains a yellow Ethernet cable Your computer connects to the modem s LAN If the computer is set to a static fixed IP address this setting is uncommon either change...

Page 15: ...at the computer is connected to the Ethernet LAN port of the modem b Make sure that the Power LED of the modem is lit solid green c Make sure that your browser does not cache the previous page by closing and reopening the browser d Clear the browser cache e If the computer is set to a static fixed IP address this setting is uncommon either change the computer to obtain an IP address automatically ...

Page 16: ... following a In the New Password field enter a new password The ideal password contains no dictionary words from any language and contains uppercase and lowercase letters numbers and symbols It can be up to 30 characters b In the Confirm New Password field repeat the password We recommend that you write down your new password or save it in some other way so you don t forget it c From the Security ...

Page 17: ...NETGEAR installation assistant find the PVC protocol The page that might display asks you if you need the Setup Wizard which is the same as the NETGEAR installation assistant to do a full scan to find the PVC protocol If this page does not display continue with Step 17 Do the following a Select the Yes radio button b Click the Next button The NETGEAR installation assistant performs a full scan whi...

Page 18: ... and turn on your modem d Wait two minutes e Select the I just power cycled the modem and waited for 2 minutes radio button f Click the Next button If you do not need to power cycle the modem do the following a Select the None of the above radio button b Click the Next button The Ethernet cable information that is shown in the previous figure does not apply to the modem Note 18 Only if page in the...

Page 19: ...e following a Select the Yes radio button b Click the Next button c Enter the address information that your ISP gave you for your fixed IP address configuration d Click the Next button If your ISP did not assign you a fixed IP address or you do not know if your ISP assigned you a fixed IP address do the following a Select either the No or the I don t know radio button b Click the Next button Insta...

Page 20: ... verify that you are using the correct configuration information d Read Troubleshoot the Internet Connection on page 97 e If problems persist register your NETGEAR product and contact NETGEAR technical support Log In to the Modem After Setup to View or Change Settings After you set up the modem for DSL service you can view or change the settings for the modem To log in to the modem 1 Launch a web ...

Page 21: ...e network 2 Enter http www routerlogin net A login window opens 3 Enter the modem user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 In the upper right corner select a language from the menu 5 When prompted click the OK button to confirm this change The page refreshes with the language that you...

Page 22: ...m finishes restarting and the Power LED turns solid green Access the Modem With the NETGEAR genie App The genie app is the easy dashboard for managing monitoring and repairing your home network from a smartphone tablet or WiFi enabled computer However because the modem does not support WiFi you can connect to the modem only over its LAN port You can install the genie app on your computer connect t...

Page 23: ...ple of a genie app dashboard for a Windows computer The modem does not support WiFi or any WiFi features the Parental Controls feature and the ReadySHARE feature Install and Access the Modem 23 Broadband High Speed DSL Modem Model DM200 ...

Page 24: ...t access the modem with a web browser This option is described in Install and Access the Modem on page 11 You can also customize or specify your Internet settings manually The chapter contains the following sections Use the Internet Setup Wizard After Initial Setup on page 25 Manually Set Up an ADSL Internet Connection on page 29 Manually Set Up a VDSL Internet Connection on page 38 Specify an IPv...

Page 25: ...the Setup Wizard 1 Launch a web browser from a computer that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup Wizard 5 From the Country menu select the country in which yo...

Page 26: ...e information in which case you must continue with Step 9 The pages that display depend on your type of ISP connection and configuration 9 Only if the page in the following figure displays Specify a full scan to let the Setup Wizard find the PVC protocol The page that might display asks you if you need the Setup Wizard to do a full scan to find the PVC protocol If this page does not display contin...

Page 27: ...le the modem do so now a Unplug your modem s power leaving the modem connected to the wall jack for your Internet service b Wait 10 seconds c Plug in your modem s power and turn on your modem d Wait two minutes e Select the I just power cycled the modem and waited for 2 minutes radio button f Click the Next button If you do not need to power cycle the modem do the following a Select the None of th...

Page 28: ...ntinue with Step 12 Take one of the following actions If your ISP assigned you a fixed static IP address do the following a Select the Yes radio button b Click the Next button c Enter the address information that your ISP gave you for your fixed IP address configuration d Click the Next button If your ISP did not assign you a fixed IP address or you do not know if your ISP assigned you a fixed IP ...

Page 29: ...re time c Contact your ISP to verify that you are using the correct configuration information d Read Troubleshoot the Internet Connection on page 97 e If problems persist register your NETGEAR product and contact NETGEAR technical support Manually Set Up an ADSL Internet Connection You can view or change the modem s ADSL Internet connection settings manually The following sections describe the opt...

Page 30: ...ame is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select Internet The Internet Setup page displays 5 From the Select Country menu select the country in which you use the modem The Select Country menu is not available in all countries and might be masked out 6 From the Select Internet Service Provider menu select the Internet ...

Page 31: ...e interface that you are configuring Clear the Enable This Interface check box only if you want to configure the virtual interface but not enable it 11 Scroll down to the Does your Internet connection require a login section and select the No radio button The following figure shows the settings that display when you configure an ADSL connection without a login 12 Enter the ADSL settings as describ...

Page 32: ...from 0 to 7 You can enter a priority value only in combination with a VLAN ID If your ISP did not provide you with a priority value leave the default setting which depends on the selected ISP Priority 0 7 If your ISP does not support bridge mode for an IPTV virtual interface the check box does not display onscreen If you are specifying the settings for the IPTV virtual interface and your ISP infor...

Page 33: ...ccount is first opened They accept traffic only from the MAC address of that computer This feature allows your modem to use your computer s MAC address also called cloning Use the default MAC address Use Default Address The modem captures and uses the MAC address of the computer that you are now using You must use the one computer that is registered by the ISP Use Computer MAC Address Enter the MA...

Page 34: ...ssword The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select Internet The Internet Setup page displays 5 From the Select Country menu select the country in which you use the modem The Select Country menu is not available in all countries and might be masked out 6 From the Select Internet Service Provider menu sel...

Page 35: ...ace that you are configuring Clear the Enable This Interface check box only if you want to configure the virtual interface but not enable it 11 Scroll down to the Does your Internet connection require a login section and select the Yes radio button The following figure shows the settings that display when you configure an ADSL connection with a login and PPPoE service 12 Enter the ADSL settings as...

Page 36: ...he priority value which is a number from 0 to 7 You can enter a priority value only in combination with a VLAN ID If your ISP did not provide you with a priority value leave the default setting which depends on the selected ISP Priority 0 7 If your ISP does not support bridge mode for an IPTV virtual interface the check box does not display onscreen If you are specifying the settings for the IPTV ...

Page 37: ...ated automatically Idle Timeout In Minutes Internet IP Address Your ISP uses DHCP to assign your IP address Your ISP automatically assigns these addresses Get Dynamically from ISP Enter the IP address IP subnet mask and gateway IP address that your ISP assigned you for static IP address service The gateway is the ISP router to which your modem connects Use Static IP Address Domain Name Server DNS ...

Page 38: ...nection If the NETGEAR website does not display within one minute see Troubleshoot the Internet Connection on page 97 Manually Set Up a VDSL Internet Connection You can view or change the modem s VDSL Internet connection settings manually The following sections describe the options that are available to you to manually set up the VDSL Internet connection Specify a VDSL Connection Without a Login o...

Page 39: ... Service Provider menu select the Internet service provider ISP that you are using If your ISP is not in the menu select Other 7 From the Transfer Mode menu select VDSL PTM When you select VDSL PTM from the Transfer Mode menu the only option in the DSL Mode menu is VDSL2 8 From the menu above the Enable This Interface check box select the virtual interface that you are configuring Internet If you ...

Page 40: ...s the settings that display when you configure a VDSL connection without a login 11 Enter the VDSL settings as described in the following table Manage the Internet Settings Manually 40 Broadband High Speed DSL Modem Model DM200 ...

Page 41: ...ire bridge mode you can enable the bridge between the device and the modem s IPTV virtual interface so that the device can connect directly to the ISP s network Bridge Mode IPTV virtual interface only and for some ISPs only Enter the account name as indicated by your ISP This name might also be called the host name If your ISP did not provide you with an account name or host name leave the default...

Page 42: ...of the Internet port Use This MAC Address DHCP Options Enter the vendor class identifier VCI string as indicated by your ISP This field is required for some ISPs only If your ISP did not provide you with a VCI string leave this field blank Vendor Class Identifier String option 60 Enter the client identifier client ID string as indicated by your ISP This field is required for some ISPs only If your...

Page 43: ...Internet Service Provider menu select the Internet service provider ISP that you are using If your ISP is not in the menu select Other 7 From the Transfer Mode menu select VDSL PTM When you select VDSL PTM from the Transfer Mode menu the only option in the DSL Mode menu is VDSL2 8 From the menu above the Enable This Interface check box select the virtual interface that you are configuring Internet...

Page 44: ...o not apply to a VDSL connection Multiplexing Method VPI VCI Select the Use VLANID check box and enter the VLAN ID as indicated by your ISP A VLAN ID might be required if you subscribe to both Internet service and a service such as IPTV If your ISP did not provide you with a VLAN ID leave the Use VLANID check box cleared which is the default setting Use VLANID Manage the Internet Settings Manually...

Page 45: ...Enter the login name that you use to log in to your Internet service as indicated by your ISP This login name is often an email address Login Enter the password that you use to log in to your Internet service as indicated by your ISP Password Enter the service name that you use to log in to your Internet service as indicated by your ISP Often a service name is not required Service Name If Required...

Page 46: ...cause it is required in most situations NAT is enabled This is the default setting Leave this setting if no reason to disable NAT exists Enable NAT is disabled Disable Router MAC Address The Ethernet MAC address that the modem uses on the Internet port Some ISPs register the MAC address of the network interface card in your computer when your account is first opened They accept traffic only from t...

Page 47: ...e other than IPv6 pass through the modem starts the stateful packet inspection SPI firewall function on the DSL interface The modem creates connection records and checks every inbound IPv6 packet If the inbound packet is not destined to the modem itself and the modem does not expect to receive such a packet or the packet is not in the connection record the modem blocks this packet This function wo...

Page 48: ...ld displays Not Available 6 Select a Remote 6to4 Relay Router radio button Auto Your modem uses any remote relay modem that is available on the Internet This is the default setting Static IP Address Enter the static IPv4 address of the remote relay modem Your IPv6 ISP usually provides this address 7 Select an IP Address Assignment radio button Use DHCP Server This method passes more information to...

Page 49: ... The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup IPv6 The Basic Settings page displays 5 From the Internet Connection Type menu select Pass Through The page adjusts but no additional fields display 6 Click the Apply button Your settings are saved Set Up an IPv6 Fixed Internet Connection To set up a fixed IPv6 Internet connection 1 Launch ...

Page 50: ...s the DNS servers that are configured for the IPv4 Internet connection on the Internet Setup page See Manually Set Up an ADSL Internet Connection on page 29 or Manually Set Up a VDSL Internet Connection on page 38 Note 7 Select an IP Address Assignment radio button Use DHCP Server This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function A...

Page 51: ...ssword The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup IPv6 The Basic Settings page displays 5 From the Internet Connection Type menu select Auto Config The modem automatically detects the information in the following fields Router s IPv6 Address onWAN This field shows the IPv6 addre...

Page 52: ...on to LAN devices but some IPv6 systems might not support the DHCv6 client function Auto Config This is the default setting This setting specifies how the modem assigns IPv6 addresses to the devices on your home network the LAN 9 Optional Select the Use This Interface ID check box and specify the interface ID to be used for the IPv6 address of the modem s LAN interface If you do not specify an ID ...

Page 53: ...lution is to change the MTU to 1400 If you are willing to experiment you can gradually reduce the MTU from the maximum value of 1500 until the problem goes away The following table describes common MTU sizes and applications Table 2 Common MTU sizes Application MTU The largest Ethernet packet size This setting is typical for connections that do not use PPPoE or VPN and is the default value for the...

Page 54: ... 2 Enter http www routerlogin net A login window opens 3 Enter the modem user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup WAN Setup The WAN Setup page displays 5 In the MTU Size field enter a value from 616 to 1500 The normal MTU maximum transmit unit value for most Ethe...

Page 55: ...g on page 56 Manage the SIP Application Level Gateway on page 57 Manage IGMP Proxying on page 57 Manage the Modem s LAN IP Address Settings on page 58 Manage the Router Information Protocol Settings on page 59 Manage Reserved LAN IP Addresses on page 60 Manage the DHCP Server Address Pool on page 62 Disable the Built In DHCP Server on page 63 Change the Modem s Device Name on page 64 Set Up and Ma...

Page 56: ...rt scan and disable DoS protection clear the Disable Port Scan and DoS Protection check box 6 To enable the modem to respond to a ping select the Respond to Ping on Internet Port check box 7 Click the Apply button Your settings are saved Manage NAT Filtering Network Address Translation NAT determines how the modem processes inbound traffic Secured NAT protects computers on the LAN from attacks fro...

Page 57: ...LG To change the default SIP ALG setting 1 Launch a web browser from a computer that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup WAN Setup The WAN Setup page displays...

Page 58: ...t mask 255 255 255 0 These addresses are part of the designated private address range for use in private networks and are suitable for most applications The IP address and subnet mask identify which addresses are local to a specific device and which must be reached through a gateway or modem You might want to change these settings if attach a switch to the modem to expand the local network and you...

Page 59: ...uter Information Protocol RIP lets the modem exchange routing information with other routers By default RIP is enabled in both directions in and out without a particular RIP version To manage the RIP settings 1 Launch a web browser from a computer that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem user name and password The user name is admin T...

Page 60: ...Addresses When you specify a reserved IP address for a computer on the LAN that computer always receives the same IP address each time it accesses the modem s DHCP server Reserve a LAN IP Address You can assign a reserved IP address to a computer or server that requires permanent IP settings To reserve an IP address 1 Launch a web browser from a computer that is connected to the network 2 Enter ht...

Page 61: ... network 2 Enter http www routerlogin net A login window opens 3 Enter the modem user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup LAN Setup The LAN Setup page displays 5 In the Address Reservation section select the radio button for the reserved address 6 Click the Edit ...

Page 62: ...em These addresses must be part of the same IP address subnet as the modem s LAN IP address The default DHCP address pool is 192 168 5 2 192 168 5 254 The modem delivers the following parameters to any LAN device that requests DHCP An IP address from the range that you define Subnet mask Gateway IP address the modem s LAN IP address DNS server IP address the modem s LAN IP address To specify the p...

Page 63: ...By default the ending IP address is 192 168 5 254 7 Click the Apply button Your settings are saved Disable the Built In DHCP Server By default the modem functions as a DHCP server The modem assigns IP DNS server and default gateway addresses to all devices connected to the LAN The assigned default gateway address is the LAN address of the modem You can use another device on your network as the DHC...

Page 64: ...the Modem s Device Name The modem s device name is DM200 This device name displays in a file manager when you browse your network To change the modem s device name 1 Launch a web browser from a computer that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem user name and password The user name is admin The default password is password The user name...

Page 65: ...est to the company where you are employed and the request is likely to be denied by the company s firewall In this case you must define a static route instructing your modem that 134 177 0 0 is accessed through the ISDN modem at 192 168 5 100 Here is an example Through the destination IP address and IP subnet mask specify that this static route applies to all 134 177 x x addresses Through the gate...

Page 66: ...al destination of the route If the destination is a single host enter 255 255 255 255 IP Subnet Mask Enter the IP address of the gateway The IP address of the gateway must be on the same LAN segment as the modem Gateway IP Address Enter a number from 1 through 15 This value represents the number of routers between your network and the destination Usually a setting of 2 or 3 works but if this is a ...

Page 67: ...on the Static Routes page Remove a Static Route You can remove an existing static route that you no longer need To remove a static route 1 Launch a web browser from a computer that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem user name and password The user name is admin The default password is password The user name and password are case sens...

Page 68: ...Modem s Routing Features on page 70 Update the Firmware of the Modem on page 71 Manage the Configuration File of the Modem on page 73 Change the admin Password on page 74 Set Up Password Recovery on page 75 Recover the admin Password on page 76 Return the Modem to Its Factory Default Settings on page 76 View the Status and Statistics of the Modem on page 78 View Devices Currently on the Network on...

Page 69: ...ess the modem only through a fixed IP address which is 192 168 5 1 Therefore make sure that IP address 192 168 5 1 is not assigned to another device on your network To disable the modem s routing features and configure the modem as a DSL modem only 1 Launch a web browser from a computer that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem user na...

Page 70: ...t digit of the IP address For more information about how to change your computer s fixed IP address see the documentation that came with your computer 2 Disconnect the router from the modem 3 Connect a computer to the yellow LAN port on the modem using an Ethernet cable 4 Launch a web browser and enter http 192 168 5 1 in the address field of the browser A login window opens 5 Enter the modem user...

Page 71: ...Upgrade page displays 5 Click the Check button The modem detects new firmware if any is available and displays a message asking if you want to download and install it 6 To download and install the new firmware click the Yes button The modem locates the firmware downloads it and begins the update WARNING To avoid the risk of corrupting the firmware do not interrupt the update For example do not clo...

Page 72: ... browser from a computer that is connected to the network 4 Enter http www routerlogin net A login window opens 5 Enter the modem user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 6 Select ADVANCED Administration Firmware Upgrade The Firmware Upgrade page displays 7 Locate and select the firmwar...

Page 73: ...within the modem in a configuration file You can back up save this file to your computer or restore it Back Up the Settings You can save a copy of the current configuration settings To back up the modem s configuration settings 1 Launch a web browser from a computer that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem user name and password The u...

Page 74: ...e risk of corrupting the firmware do not interrupt the restoration For example do not close the browser click a link or load a new page Do not turn off the modem Wait until the modem finishes restarting and the Power LED turns solid green Change the admin Password If you used the NETGEAR installation assistant to set up the modem you had to change the default password that you use to log in to the...

Page 75: ...hen you can recover the password if it is forgotten This recovery process is supported in Internet Explorer Firefox and Chrome browsers but not in the Safari browser To set up password recovery 1 Launch a web browser from a computer that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem user name and password The user name is admin The default pass...

Page 76: ...in button A login window opens 9 With your recovered password log in to the modem Return the Modem to Its Factory Default Settings Under some circumstances for example if you lost track of the changes that you made to the modem settings or you move the modem to a different network you might want to erase the configuration and reset the modem to factory default settings If you do not know the curre...

Page 77: ...wer LED starts blinking amber and the configuration is reset to factory default settings When the reset is complete the modem reboots This process takes about two minutes WARNING To avoid the risk of corrupting the firmware do not interrupt the reset For example if you are connected to the modem s web page do not close the browser click a link or load a new page Do not turn off the modem Wait unti...

Page 78: ... minutes WARNING To avoid the risk of corrupting the firmware do not interrupt the reset For example do not close the browser click a link or load a new page Do not turn off the modem Wait until the modem finishes restarting and the Power LED turns solid green View the Status and Statistics of the Modem You can view information about the modem and its ports and the status of the Internet connectio...

Page 79: ...icates that the Internet port is configured but cannot get an Internet connection for example because the cable is disconnected or that another situation that requires your attention occurred The following table describes the fields of the two panes on the ADVANCED Home page Description Field Router Information The modem model Hardware Version The version of the modem firmware If you upgrade the f...

Page 80: ...he Ethernet LAN port uses The default IP address is 192 168 5 1 IP Address Displays whether the DHCP server of the modem is enabled for devices that are attached to the LAN DHCP Server Internet Port The settings of Internet port For information about how to configure the Internet settings see one of the following sections Set Up the Modem for DSL Service and Access the Modem on page 13 Manually Se...

Page 81: ...w Statistics button A pop up window opens The following table describes the fields and columns of the pop up window Description Field or Column The time elapsed since the modem was last restarted System Up Time The statistics for the WAN DSL port and LAN Ethernet port For each port the page displays the information that is described in this table Port The link status of the port Status The number ...

Page 82: ... can change the polling frequency or stop traffic polling To change the traffic statistics polling frequency or stop polling 1 Launch a web browser from a computer that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem user name and password The user name is admin The default password is password The user name and password are case sensitive The BA...

Page 83: ...ction The following table describes the fields for a TCP IP connection with DHCP Description Field The IP address that is assigned by the ISP to the modem IP Address The subnet mask that is assigned by the ISP to the modem Subnet Mask The IP address of the default gateway of the ISP that the modem communicates with Default Gateway The IP address of the DHCP server of the ISP that issues the IP add...

Page 84: ...the Internet Port pane click the Connection Status button The Connection Status pop up window opens The fields that display depend on the type of Internet connection The following table describes the fields for a PPPoE connection Description Field The time elapsed since the connection was established Connection Time The status can be Connected or Disconnected Connection Status The negotiation can ...

Page 85: ... the time zone and enable or disable the daylight saving time adjustment To set the time zone 1 Launch a web browser from a computer that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select...

Page 86: ... the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Logs The Logs page shows the following information Action The action that occurred such as whether Internet access was blocked o...

Page 87: ...page displays 5 Select the check boxes that correspond to the activities that you want to be logged By default all check boxes are selected 6 Clear the check boxes that correspond to the activities that you do not want to be logged 7 Click the Apply button Your settings are saved Manage the Modem Remotely The remote management feature lets you access your modem securely over the Internet to view o...

Page 88: ...n the Internet select the Only This Computer radio button Enter the IP address to be allowed access To allow access from a range of IP addresses on the Internet select the IP Address Range radio button Enter a beginning and ending IP address to define the allowed range To allow access from any IP address on the Internet select the Everyone radio button This radio button is selected by default 7 Sp...

Page 89: ...r or game server visible and available to the Internet You can specify the server for an application The modem can then forward incoming traffic with specific protocols to a server or computer on your local network This chapter includes the following sections Forward Incoming Traffic for a Default Service or Application on page 90 Add a Port Forwarding Rule With a Custom Service or Application on ...

Page 90: ...r http www routerlogin net A login window opens 5 Enter the modem user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 6 Select ADVANCED Advanced Setup Port Forwarding 7 From the Service Name menu select the service or application If the service or application that you want to add is not in the lis...

Page 91: ... from a computer that is connected to the network 3 Enter http www routerlogin net A login window opens 4 Enter the modem user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 5 Select ADVANCED Advanced Setup Port Forwarding The Port Forwarding page displays 6 Click the Add Custom Service button 7 S...

Page 92: ...o button for an attached device that is listed in the table Internal IP Address 8 Click the Apply button Your settings are saved The rule is added to the table on the Port Forwarding page 9 To arrange the table entries by internal IP address click the Arrange by internal IP button The lowest internal IP address displays at the top and the highest at the bottom Change a Port Forwarding Rule You can...

Page 93: ...ttings are saved The changed rule displays in the table on the Port Forwarding page Remove a Port Forwarding Rule You can remove a port forwarding rule that you no longer need To remove a port forwarding rule 1 Launch a web browser from a computer that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem user name and password The user name is admin T...

Page 94: ...92 168 5 33 HTTP port 80 is the standard protocol for web servers How the Modem Implements the Port Forwarding Rule The following sequence shows the effects of a port forwarding rule 1 When you enter the URL www example com in your browser the browser sends a web page request message with the following destination information Destination address The IP address of www example com which is the addre...

Page 95: ... support site at support netgear com for product and contact information The chapter contains the following sections Quick Tips for Troubleshooting on page 96 Troubleshoot With the LEDs on page 96 You Cannot Log In to the Modem on page 97 Troubleshoot the Internet Connection on page 97 Changes Are Not Saved on page 101 Troubleshoot Your Network Using the Ping Utility on page 101 95 ...

Page 96: ...he LEDs When you turn on the power the LEDs light as described here 1 The LAN LED lights solid green for about 12 seconds and then turns off 2 When the LAN LED turns off the Power LED lights solid amber for about 40 seconds and then turns solid green indicating that the startup procedure is complete and the modem is ready 3 When the Power LED lights solid green verify that the DSL LED is either so...

Page 97: ... modem If you are using the recommended addressing scheme your computer s address is in the range of 192 168 5 2 to 192 168 5 254 Make sure that your computer can reach the modem s DHCP server Recent versions of Windows and Mac OS generate and assign an IP address if the computer cannot reach a DHCP server These autogenerated addresses are in the range of 169 254 x x If your IP address is in this ...

Page 98: ...LED is off disconnect all telephones on the line If this solves the problem reconnect the telephones one at a time being sure to use a microfilter on each telephone If the microfilters are connected correctly you can connect all your telephones If disconnecting telephones does not result in a blinking amber or solid green DSL LED check the following Check to see that the telephone company made the...

Page 99: ...ions Manually Set Up an ADSL Internet Connection on page 29 Manually Set Up a VDSL Internet Connection on page 38 If your ISP allows only one Ethernet MAC address to connect to Internet and checks for your computer s MAC address inform your ISP that you bought a new network device and ask them to use the modem s MAC address Configure your modem to clone your computer s MAC address For more informa...

Page 100: ...f your settings are correct try to reestablish the PPPoE or PPPoA connection see Reestablish the PPPoE or PPPoA Connection on page 100 Reestablish the PPPoE or PPPoA Connection If your PPPoE or PPPoA configuration information is correct see Verify the PPPoE or PPPoA Connection on page 99 your PPPoE or PPPoA connection is working To reconnect if your PPPoE or PPPoA connection does not function 1 La...

Page 101: ... your computer manually with DNS addresses as explained in your operating system documentation The modem might not be configured as the TCP IP router on your computer For information about TCP IP problems see Troubleshoot Your Network Using the Ping Utility on page 101 If your computer obtains its information from the modem by DHCP reboot the computer and verify the modem address Changes Are Not S...

Page 102: ...IP address for your modem and your computer are correct and that the addresses are on the same subnet Test the Path From Your Computer to a Remote Device After you verify that the LAN path works correctly test the path from your computer to a remote device To test the path from your computer to a remote device 1 From the Windows toolbar click the Start button and select Run 2 In the field provided...

Page 103: ... computers Many broadband ISPs restrict access by allowing traffic only from the MAC address of your modem but some additionally restrict access to the MAC address of a single computer connected to that modem In this case configure your modem to clone or spoof the MAC address from the authorized computer For more information see one of the following sections Manually Set Up an ADSL Internet Connec...

Page 104: ...A Supplemental Information This appendix covers the following topics Factory Settings on page 105 Technical Specifications on page 106 104 ...

Page 105: ...case sensitive Router Modem Router For more information see Disable the Modem s Routing Features and Use the Modem as a DSL Modem Only on page 69 Device mode Internet connection Use default hardware address WAN MAC address Determined by the protocol that is used for the Internet connection For more information see Manage the MTU Size on page 52 WAN MTU size Autosensing Port speed Local network LAN...

Page 106: ...ls North America 120V 60 Hz input UK Australia 240V 50 Hz input Europe 230V 50 Hz input All regions 12V 0 5A output Power adapter 5 21 x 4 28 x 1 88 in 132 46 x 108 7 x 48 mm Dimensions 0 36 lb 163 g Weight 0 to 40 C 32º to 104ºF Operating temperature 90 maximum relative humidity noncondensing Operating humidity EN 55022 2010 AC 2011 Class B CISPR 22 2008 Class B AS NZS CISPR 22 2009 Amdt 1 2010 C...

Page 107: ...orts all VDSL2 profiles 8a 8b 8c 8d 12a 12b and 17a VDSL2 interface compliance with ITU T993 2 G 992 1 G dmt Annex A compliant G 992 2 G lite Annex A compliant ANSI T1 413 compliant G 992 3 ADSL2 compliant Annex A L and M G 992 5 ADSL2 compliant supporting Annex A and M G 993 2 compliant Annex A G 993 5 Vectoring ATM and PTM dual priority xDSL data rate Supplemental Information 107 Broadband High ...

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