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NETGEAR D3600? D6000 User Manual Download Page 189

Troubleshooting 

189

 N600 and AC750 WiFi DSL Modem Routers

Troubleshoot with the LEDs

When you turn on the power, the LEDs light as described here.

1. 

When power is first applied, the Internet LED 

 lights solid green for about 20 seconds 

and then starts blinking.

2. 

After approximately 25 seconds after turning on the power, the following occurs:

-

The WiFi LED 

 lights green.

-

The WPS LED 

 lights green.

-

If the modem router is connected to an active ADSL service, the DSL LED 

 blinks 

green to indicate that the modem router is negotiating the best possible speed on the 
DSL line. If the negotiation completes and a DSL link is established, the LED turns 
solid green. If you do not use a DSL modem but a cable or fiber modem, the DSL LED 
remains off.

3. 

After approximately 40 seconds after turning on the power, the Ethernet LED 

 lights 

green for any Ethernet devices that are connected.

4. 

After approximately 80 seconds after turning on the power, the Power LED 

 lights solid 

green, indicating that the startup procedure is complete.

5. 

When an Internet connection is established, the Internet LED 

 lights solid green.

Power LED Is Off

If the Power LED 

 and other LEDs are off when your modem router is turned on, do the 

following:

•

Check that the power cord is correctly connected to your modem router and that the 
power supply adapter is correctly connected to a functioning power outlet. 

•

Check that you are using the 12 VDC 1.2A power adapter that NETGEAR supplied for 
this product.

If the error persists, a hardware problem might exist. For recovery instructions or help with a 
hardware problem, contact technical support at 

www.netgear.com/support.

WiFi LED Is Off

If the WiFi LED 

 remains off, check to see if the radios on the modem router are turned off 

(see 

Control the WiFi Radios 

on page

 

73). By default, the radios are turned on and the WiFi 

LED lights solid green.

Summary of Contents for D3600? D6000

Page 1: ...350 East Plumeria Drive San Jose CA 95134 USA March 2015 202 11386 01 N600 WiFi DSL Modem Router Model D3600 AC750 WiFi DSL Modem Router Model D6000 User Manual ...

Page 2: ...through the NETGEAR website For product updates and web support visit http support netgear com Phone US Canada only 1 888 NETGEAR Phone Other Countries Check the list of phone numbers at http support netgear com general contact default aspx Compliance For regulatory compliance information visit http www netgear com about regulatory See the regulatory compliance document before connecting the power...

Page 3: ...fter Setup to View or Change Settings 33 Change the Language 34 Change the admin Password 35 Let the Modem Router Automatically Update Its Firmware 36 Access the Modem Router with the NETGEAR genie App 37 Chapter 3 Manage the Internet Settings Manually Use the Setup Wizard After Initial Setup 39 Manually Set Up the Internet Connection 44 Specify an Internet Connection Without a Login 44 Specify an...

Page 4: ... for a Custom Service or Application 91 Change an Outbound Firewall Rule 93 Remove an Outbound Firewall Rule 94 Set Up a Schedule for Keyword Blocking and Outbound Firewall Rules 95 Set Up a WiFi Access List and Manage WiFi Access 97 Set Up and Enable a WiFi Access List 97 Change the Settings for a Device on the WiFi Access List 98 Remove a Device From the WiFi Access List 99 Set Up Security Event...

Page 5: ...ork Settings Manage the ADSL Settings 131 Change the Type of Physical WAN Connection 133 Manage the WAN Security Settings 134 Set Up a Default DMZ Server 135 Manage IGMP Proxying and VPN Pass Through 136 Manage NAT Filtering 137 Manage the SIP Application Level Gateway 137 Manage the Modem Router s LAN IP Address Settings 138 Manage Reserved LAN IP Addresses 139 Reserve a LAN IP address 139 Change...

Page 6: ... 173 Forward Incoming Traffic for a Default Service or Application 173 Add a Port Forwarding Rule with a Custom Service or Application 174 Change a Port Forwarding Rule 176 Remove a Port Forwarding Rule 177 Application Example Make a Local Web Server Public 178 How the Modem Router Implements the Port Forwarding Rule 179 Manage Port Triggering for Services and Applications 179 Add a Port Triggerin...

Page 7: ...the WiFi Connectivity 195 Troubleshoot Your Network Using the Ping Utility 196 Test the LAN Path to Your Modem Router 196 Test the Path from Your Computer to a Remote Device 197 Appendix A Supplemental Information Factory Settings 199 Technical and Environmental Specifications 201 ...

Page 8: ...modem router Also in this manual the terms wireless and WiFi are interchangeable The chapter contains the following sections Unpack Your Modem Router Top Panel with LEDs Back Panel with Ports Buttons DC Connector and Antennas Bottom Panel Product Label Note For more information about the topics that are covered in this manual visit the support website at support netgear com Note Firmware updates w...

Page 9: ...ntains the following items Power adapter Ethernet cable Phone cable ADSL filter Modem router varies by region varies by region D6000 shown Figure 1 Package contents for the modem router Your package might contain more items The filter or phone cable provided depends on the region and in some locations a CD is included ...

Page 10: ...ot receiving power DSL Solid green The modem router is providing a DSL connection In technical terms the DSL port is synchronized with an ISP s network access device Blinking green The modem router is negotiating the best possible speed on the DSL line Off The modem router is not negotiating the speed on the DSL line and is not providing a DSL connection Internet Solid green The modem router is co...

Page 11: ...on Blinking green for two minutes Someone pressed the WPS button on the modem router to join the WiFi network For more information see Use WPS to Add a Device to the WiFi Network on page 64 USB Solid green A USB device is connected and is ready Blinking green A USB device is plugged in and is trying to connect Off No USB device is connected or someone clicked the Safely Remove Hardware button and ...

Page 12: ...nectivity Reset and WPS button This button provides the following two functions Resetting the modem router to factory default settings Pressing this button for about eight seconds resets the modem router to factory default settings For more information see Use the Reset Button on page 155 Activating WPS Pressing this button and releasing it quickly activates WPS Wi Fi Protected Setup to let you ad...

Page 13: ... DSL Modem Routers Bottom Panel Product Label The product label on the bottom panel of the modem router lists the login information WiFi network name SSID network key password serial number and MAC address of the modem router Figure 5 Modem router product label ...

Page 14: ...ections Position Your Modem Router Before You Connect to the Modem Router Set Up Your Modem Router for DSL Service Set Up Your Modem Router for Cable or Fiber Service Log In to the Modem Router After Setup to View or Change Settings Change the Language Change the admin Password Let the Modem Router Automatically Update Its Firmware Access the Modem Router with the NETGEAR genie App ...

Page 15: ...router near the center of the area where your computers and other devices operate and within line of sight to your WiFi devices Make sure that the modem router is within reach of an AC power outlet and near Ethernet cables for wired computers Place the modem router in an elevated location minimizing the number walls and ceilings between the modem router and your other devices Place the modem route...

Page 16: ...mic Host Configuration Protocol DHCP Wired Connection You can connect your computer to the modem router using an Ethernet cable and join the modem router s local area network LAN WiFi Connection You can connect to the modem router s WiFi network which is listed on the product label in the WiFi Network Name SSID field The password that you must use to connect to the WiFi network is listed in the Ne...

Page 17: ...e you can set up your modem router with the NETGEAR genie Setup Wizard which launches the first time that you set up the Internet connection for your modem router The NETGEAR genie Setup Wizard runs on any device with a web browser For more information see Set Up Your Modem Router for DSL Service on page 18 Cable or fiber service If you install your modem router for cable or fiber service you must...

Page 18: ...scribed in Cable the Modem Router for DSL Service and Access the Modem Router on page 19 If you use a cable or fiber modem follow the procedure that is described in Set Up Your Modem Router for Cable or Fiber Service on page 26 DSL Service Make sure that your DSL service is active before you install the modem router You need the following information to install your DSL modem and connect to the In...

Page 19: ...tery backup remove the battery 3 Install an ADSL microfilter between the phone line and the phone The product package contains an ADSL microfilter 4 Use a phone cable to connect the microfilter to the gray ADSL port on the modem router The product package contains a phone cable 5 If your DSL modem includes a battery backup reinsert the battery 6 Plug in your DSL modem s power and turn on your DSL ...

Page 20: ...duct label Your computer or WiFi device connects to the modem router s WiFi network 9 Launch a web browser The NETGEAR genie Setup Wizard displays If the NETGEAR genie Setup Wizard displays skip to Step 11 If it does not display do the following a In the address field of the web browser enter www routerlogin net b When prompted enter admin for the user name and password for the password If the NET...

Page 21: ...rom the Country menu select the country in which you use the modem router 13 From the ISP menu select the ISP that you are using If your ISP is not in the menu select Other 14 Select the Yes radio button 15 Click the Next button The Setup Wizard searches your Internet connection for servers and protocols to determine your ISP configuration When the modem router is connected to the Internet the Con...

Page 22: ...e PVC protocol If this screen does not display continue with the next step Do the following a Select the Yes radio button b Click the Next button The Setup Wizard performs a full scan which might take up to six minutes 17 Only if the following screen displays Specify how to manage problems with the detection of the Internet connection The screen that might display states that a problem occurred wh...

Page 23: ... modem do the following a Unplug your DSL modem s power leaving the DSL modem connected to the wall jack for your Internet service b If your DSL modem includes a battery backup remove the battery c Wait 10 seconds d If your DSL modem includes a battery backup reinsert the battery e Plug in your DSL modem s power and turn on your DSL modem f Wait two minutes g Select the I just power cycled the mod...

Page 24: ...lowing a Select the Yes radio button b Click the Next button c Enter the address information that your ISP gave you for your fixed IP address configuration d Click the Next button If your ISP did not assign you a fixed IP address or you do not know if your ISP assigned you a fixed IP address do the following a Select either the No or the I don t know radio button b Click the Next button ...

Page 25: ...EE FF format d Click the Next button 19 If the Congratulations screen still does not display and the modem router still does not connect to the Internet do the following a Review all your settings Make sure that you selected the correct options and entered everything correctly b Run the Setup Wizard one more time c Contact your ISP to verify that you are using the correct configuration information...

Page 26: ... or fiber service Figure 8 Modem router cabling for cable or fiber service To connect your modem router to a cable or fiber service 1 Unplug your cable or fiber modem s power leaving the modem connected to the wall jack for your Internet service 2 If your cable of fiber modem includes a battery backup remove the battery 3 Use an Ethernet cable to connect the cable or fiber modem to the yellow LAN4...

Page 27: ... cable Your computer connects to the modem router s LAN WiFi Connect to the default WiFi network of the modem router a On your computer or WiFi device find and select the WiFi network The WiFi network name SSID is on the product label b Join the WiFi network and enter the WiFi password The password network key is on the product label Your computer or WiFi device connects to the modem router s WiFi...

Page 28: ...wser cache If the computer is set to a static or fixed IP address this setting is uncommon either change the computer to obtain an IP address automatically from the modem router through DHCP or change the IP address of the computer to a static or fixed IP address in the 192 168 1 2 192 168 1 254 range 10 On the NETGEAR genie Setup Wizard screen select the No I want to configure the Internet connec...

Page 29: ...pply button 14 If the computer is disconnected from the modem router reconnect the computer to the modem router see Step 7 relaunch the web browser and access the web management interface again a In the address field of the web browser enter www routerlogin net b When prompted enter admin for the user name and password for the password The NETGEAR genie BASIC home screen of the web management inte...

Page 30: ...and protocols to determine your ISP configuration If the Internet connection is set up successfully the Congratulation screen displays If this screen does not display see Step 18 18 Only if the following screen displays Specify how to manage problems with the detection of the Internet connection The screen that might display states that a problem occurred while detecting the Internet connection If...

Page 31: ...Select the None of the above radio button b Click the Next button If the yellow Ethernet cable is not fully inserted or is inserted at a wrong place do the following a Fully insert the Ethernet cable in the correct port on the cable or fiber modem and in the red Internet port on the modem router b Select the I corrected a problem with the Ethernet cable radio button c Click the Next button 19 Only...

Page 32: ...lowing a Select the Yes radio button b Click the Next button c Enter the address information that your ISP gave you for your fixed IP address configuration d Click the Next button If your ISP did not assign you a fixed IP address or you do not know if your ISP assigned you a fixed IP address do the following a Select either the No or the I don t know radio button b Click the Next button ...

Page 33: ...ptions and entered everything correctly b Run the Setup Wizard one more time c Contact your ISP to verify that you are using the correct configuration information d Read Troubleshoot the Internet Connection on page 191 e If problems persist register your NETGEAR product and contact NETGEAR technical support Log In to the Modem Router After Setup to View or Change Settings After you set up the mode...

Page 34: ...nd network at a glance You can click any of the three sections of the dashboard to view more detailed information The left column displays the menus and at the top is an ADVANCED tab that you can use to access more menus and screens Change the Language By default the language is set as Auto which means that the modem router detects the language automatically based on your browser settings You can ...

Page 35: ...ssword that you use to log in to the modem router with the user name admin The ideal password contains no dictionary words from any language and contains uppercase and lowercase letters numbers and symbols It can be up to 30 characters Note This admin password is not the password that you use for WiFi access The label on your modem router shows your unique WiFi network name SSID and password for W...

Page 36: ...ge is displayed at the top of the screen For information about manually upgrading firmware see Manually Upload New Firmware and Update the Modem Router on page 152 To automatically update the firmware 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the modem router user name and password Th...

Page 37: ...inishes restarting and the Power LED turns solid green Access the Modem Router with the NETGEAR genie App The genie app is the easy dashboard for managing monitoring and repairing your home network from a smartphone tablet or computer The genie app can help you with the following Automatically repair common WiFi network problems Easily manage modem router features such as Live Parental Controls gu...

Page 38: ...tion when you first access the modem router with an Internet browser For a cable of fiber service you can use the Setup Wizard to detect the Internet connection These options are described in Chapter 2 Install and Access the Modem Router and Its Network You can also customize or specify your Internet settings manually The chapter contains the following sections Use the Setup Wizard After Initial S...

Page 39: ...d 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED Setup Wizard The screen that...

Page 40: ...etup Wizard searches your Internet connection for servers and protocols to determine your ISP configuration When the modem router is connected to the Internet the Congratulations screen displays and you successfully completed the setup process If the Congratulations screen does not display other screens might display and you might need to provide more information in which case you must continue wi...

Page 41: ...rotocol If this screen does not display continue with the next step Do the following a Select the Yes radio button b Click the Next button The Setup Wizard performs a full scan which might take up to six minutes 9 Only if the following screen displays Specify how to manage problems with the detection of the Internet connection The screen that might display states that a problem occurred while dete...

Page 42: ... includes a cable or fiber modem see if the yellow Ethernet cable is not fully inserted or is inserted at the wrong place If necessary do the following a Fully insert the Ethernet cable in the correct port on the cable or fiber modem and in the red Internet port on the modem router b Select the I corrected a problem with the Ethernet cable radio button c Click the Next button If you do not need to...

Page 43: ...tion d Click the Next button If your ISP did not assign you a fixed IP address or you do not know if your ISP assigned you a fixed IP address do the following a Select either the No or the I don t know radio button b Click the Next button c Enter the MAC address of the computer or router with which you previously were able to connect to the Internet You might find the MAC address on the product la...

Page 44: ...nternet Connection Without a Login on page 44 Specify an Internet Connection That Uses a Login and PPPoE Service on page 47 Specify an Internet Connection That Uses a Login and PPPoA Service on page 50 Specify an Internet Connection Without a Login If you want to manually configure the Internet connection settings use the information that your ISP gave you to log in to your Internet service If you...

Page 45: ...might also be called the host name If you do not know the account name leave this field blank By default the Account Name field contains the model number of the modem router Domain Name If Required Enter the domain name provided by your ISP If you do not know the domain name leave this field blank Internet IP Address Get Dynamically from ISP Your ISP uses DHCP to assign your IP address Your ISP au...

Page 46: ... automatically transmit DNS addresses to the modem router during login select this option and enter the IP address of your ISP primary DNS server If a secondary DNS server address is available enter it also Router MAC Address The Ethernet MAC address that the modem router uses on the Internet port Some ISPs register the MAC address of the network interface card in your computer when your account i...

Page 47: ...ngs with a login for PPPoE service 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select Inte...

Page 48: ...ble Field Description Login Enter the login name that your ISP gave you This login name is often an email address Password Enter the password that you use to log in to your Internet service Service Name If Required Enter the service name that your ISP gave you Often a service name is not required Connection Mode From the Connection Mode menu select Always On Dial on Demand or Manually Connect ...

Page 49: ...ly assigns this address Use These DNS Servers If you know that your ISP does not automatically transmit DNS addresses to the modem router during login select this option and enter the IP address of your ISP primary DNS server If a secondary DNS server address is available enter it also Router MAC Address The Ethernet MAC address that the modem router uses on the Internet port Some ISPs register th...

Page 50: ...ble for cable or fiber service To view or specify the Internet connection settings with a login for PPPoA service 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are ca...

Page 51: ... log in to your Internet service Service Name If Required Enter the service name that your ISP gave you Often a service name is not required Connection Mode From the Connection Mode menu select Always On Dial on Demand or Manually Connect Idle Timeout In Minutes To change the number of minutes until the Internet login times out enter the number of minutes The idle time out specifies how long the m...

Page 52: ...lem but causes another Internet IP Address Get Dynamically from ISP Your ISP uses DHCP to assign your IP address Your ISP automatically assigns these addresses Use Static IP Address Your ISP assigned a static IP address Enter the IP address and IP subnet mask Domain Name Server DNS Address The DNS server is used to look up site addresses based on their names Get Dynamically from ISP Your ISP uses ...

Page 53: ...educe the MTU from the maximum value of 1500 until the problem goes away The following table describes common MTU sizes and applications Table 2 Common MTU sizes MTU Application 1500 The largest Ethernet packet size This setting is typical for connections that do not use PPPoE or VPN and is the default value for NETGEAR modem routers adapters and switches 1492 Used in PPPoE environments 1472 Maxim...

Page 54: ...outer user name and password The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED Setup WAN Setup 6 In the MTU Size field enter a value from 616 to 1500 The default MTU maximum transmit unit value is 1500 The normal MTU value for most Ethernet networks is 1500 bytes or 1492 bytes...

Page 55: ...nd WiFi Security of the Main Network Use WPS to Add a Device to the WiFi Network Manage the WiFi Settings and WiFi Security of the Guest Network Control the WiFi Radios Manage the WPS Settings Manage Advanced WiFi Features Manage Wi Fi Multimedia Quality of Service For information about setting up a WiFi access list and managing WiFi access see Set Up a WiFi Access List and Manage WiFi Access on p...

Page 56: ...e you can easily find it View or Change the Basic WiFi Settings You can view or change the basic WiFi settings and WiFi security The modem router simultaneously supports the 2 4 GHz band for 802 11n 802 11g and 802 11b devices and the 5 GHz band for 802 11na and 802 11a devices and for the AC750 WiFi DSL Modem Router Model D6000 also 802 11ac devices Tip If you decide to change the WiFi settings o...

Page 57: ...Manage the WiFi Network Settings 57 N600 and AC750 WiFi DSL Modem Routers 6 View or change the basic WiFi settings and security settings ...

Page 58: ...on page 13 Note NETGEAR recommends that you do not change the default SSID If you must change the SSID enter a 32 character maximum case sensitive name in this field Channel From the Channel menu select Auto for automatic channel selection or select an individual channel The default selection is Auto Note In some regions not all channels are available Do not change the channel unless you experienc...

Page 59: ...he 2 4 GHz band of the main WiFi network at the fastest speed WPA2 provides a secure connection but some older WiFi devices do not detect WPA2 and support only WPA If your network includes such older devices select WPA PSK TKIP WPA2 PSK AES security NETGEAR recommends that you do not change the default passphrase If you must change the passphrase in the Passphrase field enter a phrase of 8 to 63 c...

Page 60: ...vices to join the network but limits 802 11na devices to function at up to 54 Mbps Up to 150 Mbps Neighbor friendly mode for reduced interference with neighboring WiFi networks This mode allows 802 11na and 802 11a devices to join the network but limits 802 11na devices to function at up to 150 Mbps Up to 300 Mbps Performance mode This mode allows 802 11na and 802 11a devices to join the network a...

Page 61: ...Fi network that does not provide any security Any WiFi device can join the network NETGEAR recommends that you do not use an open WiFi network WPA2 PSK AES WPA2 security is the default setting and enables WiFi devices that support WPA2 to join the 5 GHz main WiFi network of the modem router If you did not change the passphrase the default passphrase displays The default passphrase is printed on th...

Page 62: ... use a wired connection to avoid being disconnected when the new WiFi settings take effect To configure WEP security 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and pass...

Page 63: ...ection provides higher encryption security 10 Specify the active key by selecting the Key 1 Key 2 Key 3 or Key 4 radio button Only one key can be the active key 11 Enter the value for the key For 64 bit WEP enter 10 hexadecimal digits any combination of 0 9 A F The key values are not case sensitive For 128 bit WEP enter 26 hexadecimal digits any combination of 0 9 A F The key values are not case s...

Page 64: ...vice that you are trying to connect must provide either a physical button or a software button If you use the PIN method you must know the PIN of the WiFi device that you are trying to connect WPS supports WPA and WPA2 WiFi security If your modem router network is open no WiFi security is set which is not the default setting for the modem router connecting with WPS automatically sets WPA WPA2 WiFi...

Page 65: ... it quickly the modem router resets to factory default settings For two minutes the modem router attempts to find the WiFi device that is the client that you want to join the modem router s main WiFi network During this time the WPS LED on the top panel of the modem router blinks green 8 Within two minutes go to the WiFi device and press its WPS button to join the modem router s main WiFi network ...

Page 66: ...the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED WPS Wizard The screen displays a description of the WPS method 6 Click the Next button The Add WPS Client screen adjusts The Push Button recommended radio button is selected by default 7 Select the PIN Number r...

Page 67: ...e 2 4 GHz band for 802 11n 802 11g and 802 11b devices and the 5 GHz band for 802 11na and 802 11a devices and for the AC750 WiFi DSL Modem Router Model D6000 also 802 11ac devices The WiFi mode of the guest WiFi network depends on the WiFi mode of the main WiFi network For example if you configure the WiFi mode for the main WiFi network as Up to 54 Mbps in the 2 4 GHz band the guest WiFi network ...

Page 68: ...connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 4 Select Guest Network These options display only if the 2 4 GHz band of the main WiFi network is set to Up to 54 Mbps ...

Page 69: ...rk from accessing other WiFi devices on the guest WiFi network select the Enable Wireless Isolation check box Guest Wireless Network Name SSID The SSID is the 2 4 GHz WiFi band name The default SSID displays which is NETGEAR_Guest1 NETGEAR_Guest2 or NETGEAR_Guest3 If you want to change the SSID in the 2 4 GHz band for the guest WiFi network enter a 32 character maximum case sensitive name in this ...

Page 70: ...he guest WiFi network is disabled To enable the guest WiFi network for the 5 GHz band select the Enable Guest Network check box Enable SSID Broadcast By default the modem router broadcasts its SSID of the 5 GHz band so that WiFi stations can detect the WiFi name SSID in their scanned network lists To turn off the SSID broadcast for the 5 GHz band of the guest WiFi network clear the Enable SSID Bro...

Page 71: ...band of the guest WiFi network None An open WiFi network that does not provide any security Any WiFi device can join the 5 GHz band of the guest WiFi network This is the default setting for the guest WiFi network WPA2 PSK AES WPA2 provides a secure and fast connection but some older WiFi devices do not detect WPA2 and support only WPA Select WPA2 to allow 802 11ac for the AC750 WiFi DSL Modem Rout...

Page 72: ...ter or WiFi device that is connected to the network 2 In the address field of your browser enter http routerlogin net The login screen displays 3 Type admin for the user name and type your password If you did not yet personalize your password type password for the password 4 Click the OK button The BASIC Home screen displays 5 Select BASIC Guest Network The Guest Network Settings screen displays 6...

Page 73: ...ed Control the WiFi Radios The modem router provides internal WiFi radios that broadcast signals in the 2 4 GHz and 5 GHz ranges By default they are on so that you can connect over WiFi to the modem router When the WiFi radios are off you can still use an Ethernet cable for a LAN connection to the modem router You can turn the WiFi radios on and off with the WiFi On Off button on the modem router ...

Page 74: ...conds to turn the WiFi radios back on To enable or disable the WiFi radios 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK but...

Page 75: ...WPS lets you join the WiFi network without typing the WiFi password You can change the WPS default settings To manage WPS Settings 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the modem router user name and password The user name is admin The default password is password The user name an...

Page 76: ...at you leave these check box selected If you clear these check box the next time a new WiFi client uses WPS to connect to the modem router the modem router WiFi settings change to an automatically generated random SSID and passphrase For information about viewing this SSID and passphrase see Manage the Basic WiFi Settings and WiFi Security of the Main Network on page 56 Clear the Keep Existing Wir...

Page 77: ...o the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED Advanced Setup Wireless Settings 6 Enter the settings as described in the following table ...

Page 78: ...o ensure maximum WiFi coverage NETGEAR recommends that you leave the setting on the Transmit Power Control menu at 100 7 Click the Apply button Your settings are saved Manage Wi Fi Multimedia Quality of Service Wi Fi Multimedia Quality of Service WMM QoS prioritizes WiFi voice and video traffic over the WiFi link WMM QoS prioritizes WiFi data packets from different applications based on four acces...

Page 79: ... user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED Setup QoS Setup The QoS Setup screen displays 6 Clear the Enable WMM Wi Fi multimedia settings 2 4 GHz b g n check box 7 Clear the Enable WMM Wi Fi multimedia settings 5 GHz a n chec...

Page 80: ...t Up Parental Controls Use Keywords to Block Internet Sites Manage Simple Outbound Firewall Rules for Services and Applications Set Up a Schedule for Keyword Blocking and Outbound Firewall Rules Set Up a WiFi Access List and Manage WiFi Access Set Up Security Event Email Notifications For information about more advanced ways to configure Internet security see Chapter 11 Manage Port Forwarding and ...

Page 81: ...l Controls website To set up Parental Controls 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen di...

Page 82: ...y starts 9 Click the Next button read the note and click the Next button again Because Live Parental Controls uses free OpenDNS accounts you are prompted to log in or create a free account 10 Select a radio button as follows If you already own an OpenDNS account leave the Yes radio button selected If you did not yet create an OpenDNS account select the No radio button If you are creating an accoun...

Page 83: ...3 N600 and AC750 WiFi DSL Modem Routers a Complete the fields b Click the Next button After you log on or create your account the filtering level screen displays 11 Select a radio button for a filtering level and click the Next button ...

Page 84: ...ernet 84 N600 and AC750 WiFi DSL Modem Routers 12 Click the Take me to the status screen button Parental Controls are now set up for the modem router 13 To enable Parental Controls click the Enable Live Parental Controls button ...

Page 85: ...cking of specific keywords and domains to occur continuously or according to a schedule To set up keyword and domain blocking 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name...

Page 86: ... button The keyword or domain is added to the Block sites containing these keywords or domain names field which is also referred to as the blocked list 9 To add more keywords or domains repeat Step 7 and Step 8 The keyword list supports up to 32 entries 10 Click the Apply button Your settings are saved Remove a Keyword or Domain from the Blocked List If you no longer need a keyword or domain on th...

Page 87: ...rk 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED Security Block Sites The Block Sites screen displays 6 Click the Clear List button All keywords and domains are ...

Page 88: ...utton The BASIC Home screen displays 5 Select ADVANCED Security Block Sites 6 Scroll down and select the Allow trusted IP address to visit blocked sites check box 7 In the Trusted IP Address field enter the IP address of the trusted device The first three octets of the IP address are automatically populated and depend on the IP address that is assigned to the modem router on the LAN Setup screen 8...

Page 89: ...r a custom service or application For information about blocking specific keywords URLs or sites see Use Keywords to Block Internet Sites on page 85 This type of blocking is another aspect of the outbound firewall For information about inbound firewall rules see Manage Port Forwarding and Port Triggering on page 172 Note Service blocking means the same as applying outbound firewall rules Add an Ou...

Page 90: ...For more information see Set Up a Schedule for Keyword Blocking and Outbound Firewall Rules on page 95 Always The modem router applies outbound rules continuously 7 Below the Service Table click the Add button 8 From the Service Type menu select service or application to be covered by this rule If the service or application does not display in the list you can add it see Add an Outbound Firewall R...

Page 91: ... modem router lists many default services and applications that you can use in outbound rules If the service or application is not predefined you specify a custom service or application in an outbound rule To add an outbound firewall custom for a custom service or application 1 Find out which protocol and port number or range of numbers the service or application uses You can usually find this inf...

Page 92: ...e modem router applies outbound rules Per Schedule The modem router applies outbound rules according to a schedule that you set For more information see Set Up a Schedule for Keyword Blocking and Outbound Firewall Rules on page 95 Always The modem router applies outbound rules continuously 8 Below the Service Table click the Add button 9 From the Service Type menu select User Defined ...

Page 93: ... the Start field to apply the rule to a single device on your LAN IP Address Range Enter the required addresses in the Start and End fields to apply the rule to a range of devices All IP Addresses All computers and devices on your LAN are covered by this rule By default the All IP Addresses radio button is selected 12 Click the Add button The new rule is added to the Service Table on the Block Ser...

Page 94: ... are saved The changed rule displays in the Service Table on the Block Services screen Remove an Outbound Firewall Rule You can remove an outbound firewall rule that you no longer need To remove an outbound firewall rule 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and pass...

Page 95: ... Sites on page 85 and outbound firewall rules see Manage Simple Outbound Firewall Rules for Services and Applications on page 89 If applied the schedule specifies the days and time that keyword blocking outbound firewall rules or both are active By default no schedule is set and you can either enable or disable these features To set up a schedule for blocking 1 Launch an Internet browser from a co...

Page 96: ...lected Time of Day to Block Select a start and end time for blocking in 24 hour format or select the All Day check box for 24 hour blocking By default the All Day check box is selected 7 From the Time Zone menu select your time zone 8 If you live in an area that observes daylight saving time select the Automatically adjust for daylight savings time check box Note If the modem router synchronized i...

Page 97: ... network configuration utilities of the computer You might also find the MAC addresses through the web management interface of the modem router see View Devices Currently on the Network on page 169 WARNING If you use a WiFi device to set up a WiFi access list that add your WiFi device to the access list otherwise you are disconnected when you click the Apply button To avoid this situation use a co...

Page 98: ...Fi device repeat Step 7 through Step 10 12 Select the Turn Access Control On check box 13 Click the Apply button Your settings are saved and the modem router restarts After the restart only WiFi devices that are in the table on the Wireless Card Access List screen can access the modem router Change the Settings for a Device on the WiFi Access List You can change the device name or MAC address for ...

Page 99: ...Wireless Card screen displays 9 Change the device name or MAC address 10 Click the Accept button The settings are saved and display in the table on the Wireless Card Access List screen However if you restart the modem router the changes are lost You also must apply the changes on the Wireless Card Access List screen 11 On the Wireless Card Access List screen click the Apply button Your settings ar...

Page 100: ...from the table on the Wireless Card Access List screen 9 Click the Apply button Your settings are saved Set Up Security Event Email Notifications The modem router can email you its logs of its activity The log records router activity and security events such as attempts to access blocked sites or services To set up email notifications 1 Launch an Internet browser from a computer or WiFi device tha...

Page 101: ... over a secure connection My mail server requires authentication If your outgoing email server requires authentication select this check box and specify the following settings In the User Name field enter the user name for the outgoing email server In the Password field enter the password for the outgoing email server Send logs according to this schedule To send logs based on a schedule select one...

Page 102: ... Apply button Your settings are saved Logs are sent automatically If the log fills before the specified time it is sent After the log is sent it is cleared from the modem router memory If the modem router cannot email the log and the log buffer fills the modem router overwrites the log ...

Page 103: ...puter USB modem CD drive or DVD drive to the modem router USB port The chapter includes the following sections USB Device Requirements Connect a USB Device to the Modem Router Access a Storage Device Connected to the Modem Router Back Up Windows Computers with ReadySHARE Vault Back Up Mac Computers with Time Machine Control Access to a Storage Device Use FTP Within Your Network View Network Folder...

Page 104: ...modem router supports the following file system types for full read write access FAT16 FAT32 NTFS NTFS with compression format enabled Ext2 Ext3 Ext4 The modem router supports the following file system types with read only access HFS HFS Connect a USB Device to the Modem Router ReadySHARE lets you access and share a USB device connected to the USB port on the modem router If your USB device uses s...

Page 105: ... storage device is ready for sharing By default the device is available to all computers on your local area network LAN 2 On a Mac that is connected to the network select Go Connect to Server 3 In the Server Address field enter smb readyshare 4 When prompted select the Guest radio button 5 Click the Connect button A window automatically opens and displays the files and folders on the device To acc...

Page 106: ...Dashboard screen displays 7 Use the dashboard or the Backup tab to set up and run your backup Back Up Mac Computers with Time Machine You can use Time Machine to back up your Mac computers onto a USB hard drive that is connected to the USB port on the modem router You can access the connected storage device from your Mac with a wired or wireless connection to your modem router Set Up a USB Hard Dr...

Page 107: ...isk 3 Verify and repair the permissions on the local disk 4 Set Energy Saver a From the Apple menu select System Preferences b From the View menu select Energy Saver c Click the Power Adapter tab d Select the Wake for Wi Fi network access check box e Click the Back arrow to save the changes and exit the screen 5 Modify your security settings a From the Apple menu select System Preferences b From t...

Page 108: ...e name admin when you log in as admin 7 From the Apple menu select System Preferences 8 Open Time Machine 9 Click the Select Backup Disk button and select your USB device from the list 10 Click the Use for Backup button Note If you do not see the USB partition that you want in the Time Machine disk list go to Mac finder and click that USB partition It displays in the Time Machine list 11 When prom...

Page 109: ...at you want to allow Network Connection Enabled by default You can type readyshare to access the storage device within your network If you change the name in the Network Device Name field from readyshare to another name the link changes accordingly FTP Disabled by default If you enable this feature you can type ftp readyshare routerlogin net shares to access the storage device within your network ...

Page 110: ...see Chapter 8 Access Storage Devices Through the Internet To set up FTP access 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK...

Page 111: ... the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED USB Storage Advanced Settings 6 The Available Networks Folder section of the screen shows the following settings Share Name The default share name is USB_Storage Read Access and ...

Page 112: ...n the modem router To add a network folder 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displa...

Page 113: ...e settings that you want All no password the default allows all users to access the network folder The other option is that only the admin user is allowed access to the network folder The password for admin is the same one that you use to log in to the modem router 12 Click the Apply button The folder is added on the storage device Change a Network Folder Including Read and Write Access on a USB D...

Page 114: ...ssword are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED USB Storage Advanced Settings 6 Click the Edit button 7 Change the settings in the fields as needed For more information about the settings see Add a Network Folder on a Storage Device on page 112 8 Click the Apply button Your settings are saved ...

Page 115: ...computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select READYSHARE The USB Settings Basic Settings screen displays 6 Click ...

Page 116: ...ong the Windows and Mac computers on your network The chapter includes the following sections Install the Printer Driver and Cable the Printer Download the ReadySHARE Printer Utility Install the ReadySHARE Printer Utility Use the Shared Printer View or Change the Status of a Printer Use the Scan Feature of a Multifunction USB Printer Change NETGEAR USB Control Center Settings ...

Page 117: ...connect the USB printer to a modem router USB port USB port Download the ReadySHARE Printer Utility The utility works on Windows computers Mac computers smart phones and tablets To download the ReadySHARE Printer utility 1 Visit www netgear com readyshare 2 Scroll down to the Print From the Comfort of Your Home Network section at the bottom of the screen 3 Click one of the following links Download...

Page 118: ...l the utility 1 If necessary unzip the ReadySHARE Printer utility setup file 2 Double click the ReadySHARE Printer utility setup file that you downloaded The InstallShield wizard displays 3 Follow the wizard instructions to install NETGEAR USB Control Center After the InstallShield Wizard completes the installation the NETGEAR USB Control Center prompts you to select a language 4 Select a language...

Page 119: ...e network can use the printer 7 To exit the utility select System Exit Use the Shared Printer For each computer after you click the Connect and Disconnect buttons once the utility automatically manages the printing queue By default the utility starts automatically whenever you log on to Windows and runs in the background To manually connect and print 1 Click the NETGEAR USB Control Center icon The...

Page 120: ...us for each device Available No print jobs are in progress You can use the USB printer from any computer in the network Connected Your computer is connected to the printer and will be released when your print job is done Manually Connected by Only the connected computer can use the printer Waiting to Connect Your computer is not connected to the shared printer yet 2 To print from your computer whe...

Page 121: ...ng For example the USB printer displayed in the Windows Printers and Faxes window is ready for print jobs To use the scan feature of a multifunction USB printer 1 Click the NETGEAR USB Control Center icon The main screen displays 2 Make sure that the printer status shows as Available 3 Click the Network Scanner button The scanner screen displays so that you can use the USB printer for scanning ...

Page 122: ... you log in to Windows You can also change the language and specify the time out to release the printer connection To turn off automatic NETGEAR USB Control Center startup 1 Click the NETGEAR USB Control Center icon The main screen displays 2 Select Tools Configuration 3 Clear the Automatically execute when logging on Windows check box 4 Click the OK button Your settings are saved ...

Page 123: ...language 4 Click the OK button The next time NETGEAR USB Control Center starts the language changes Specify the Time out To specify the time out 1 Click the NETGEAR USB Control Center icon The main screen displays 2 Select Tools Configuration The Control Center Configuration screen displays 3 In the Timeout field type the number of minutes The time out is the number of minutes that a computer hold...

Page 124: ...r when you are not home If you know the IP address of the modem router and the IP address did not change you can also access the USB storage device by using the IP address This chapter includes the following sections Set Up and Manage Dynamic DNS Access Storage Devices Through the Internet Note For information about how to connect the device and specify its settings see Chapter 6 Share a Storage D...

Page 125: ...k and automatically connects you If your ISP assigns a private WAN IP address such as 192 168 x x or 10 x x x the Dynamic DNS service does not work because private addresses are not routed on the Internet Your Personal FTP Server With a dynamic DNS account you can use FTP to access your network when you are not home through Dynamic DNS To set up your personal account and use FTP 1 Register for an ...

Page 126: ... connected to the network 3 Type http www routerlogin net A login screen displays 4 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 5 Click the OK button The BASIC Home screen displays 6 Select ADVANCED Advanced Setup Dynamic DNS 7 Select the Use a Dynamic DNS Service check box 8 From the Se...

Page 127: ...e network To connect with Dynamic DNS type the DNS name To use a Dynamic DNS account you must enter the account information in the Dynamic DNS screen see Set Up and Manage Dynamic DNS on page 125 To connect without Dynamic DNS type the modem router s Internet port IP address You can view the modem router s Internet IP address on the BASIC Home screen Set Up FTP Access Through the Internet If you a...

Page 128: ...ge Advanced Settings 6 Select the FTP via Internet check box 7 Click the Apply button Your settings are saved 8 To limit access to the admin user do the following a Click the Edit button b In the Read Access list select admin c In the Write Access list select admin d Click the Apply button Your settings are saved e Click the Close Window button ...

Page 129: ...lient such as Filezilla 2 Type ftp and the Internet port IP address in the address field of the browser For example type ftp 10 1 65 4 If you are using Dynamic DNS type the DNS name For example type ftp MyName mynetgear com 3 When prompted log in To log in as admin in the user name field enter admin and in the password field enter the same password that you use to log in to the modem router To log...

Page 130: ... Proxying and VPN Pass Through Manage NAT Filtering Manage the SIP Application Level Gateway Manage the Modem Router s LAN IP Address Settings Manage Reserved LAN IP Addresses Change the Modem Router s Device Name Manage the DHCP Server Address Pool Disable the Built In DHCP Server Set Up and Manage Custom Static Routes Improve Network Connections with Universal Plug and Play For information about...

Page 131: ...fic class parameters you can change those settings CAUTION Change the DSL mode multiplexing method VPI VCI and ATM traffic class parameters only if your ISP gave you this information If you enter incorrect settings the modem router might no longer be able to connect to your ISP network To view or change the ADSL setup 1 Launch an Internet browser from a computer or WiFi device that is connected to...

Page 132: ...efault setting ADSL G dmt Legacy version of ADSL ADSL2 Legacy version of ADSL2 ADSL2 ADSL2 provides the fastest downstream rates and can interoperate with ADSL2 and ADSL g dmt 7 Click the upper Apply button The DSL mode changes are saved 8 If your ISP provided you PVC settings specify some or all of the following settings depending on the information that your ISP gave you a Unless your ISP instru...

Page 133: ... service you must change the default type of WAN connection see Set Up Your Modem Router for Cable or Fiber Service on page 26 If you want to change the type of WAN connection use the information in this section The default type of WAN connection is the ADSL port for an Internet connection over DSL service With this option the LAN 4 Ethernet port is available for a LAN connection The other type of...

Page 134: ... rejected You can also enable the modem router to respond to a ping to its WAN Internet port This feature allows your modem router to be discovered Enable this feature only as a diagnostic tool or if a specific reason exists To change the default WAN security settings 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A logi...

Page 135: ...be used to attack other computers on your network The modem router usually detects and discards incoming traffic from the Internet that is not a response to one of your local computers or a service or application for which you set up a port forwarding or port triggering rule Instead of discarding this traffic you can direct the modem router to forward the traffic to one computer on your network Th...

Page 136: ...son exists To change the default IGMP proxying and VPN pass through settings 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK b...

Page 137: ...lick the OK button The BASIC Home screen displays 5 Select ADVANCED Setup WAN Setup The WAN Setup screen displays 6 Select a NAT Filtering radio button Secured Provides a secured firewall to protect the computers on the LAN from attacks from the Internet but might prevent some Internet games point to point applications or multimedia applications from functioning Open Provides a less secured firewa...

Page 138: ...1 1 This is the same as www routerlogin net and www routerlogin com Subnet mask 255 255 255 0 These addresses are part of the designated private address range for use in private networks and are suitable for most applications The IP address and subnet mask identify which addresses are local to a specific device and which must be reached through a gateway or modem router You might want to change th...

Page 139: ...ect close your browser relaunch it and log in to the modem router at its new LAN IP address Manage Reserved LAN IP Addresses When you specify a reserved IP address for a computer on the LAN that computer always receives the same IP address each time it accesses the modem router s DHCP server Reserve a LAN IP address You can assign a reserved IP address to a computer or server that requires permane...

Page 140: ...device In the Device Name field enter the name of the computer or device 8 Click the Add button The reserved address is entered into the table on the LAN Setup screen The reserved address is not assigned until the next time the computer or device contacts the modem router s DHCP server Reboot the computer or device or access its IP configuration and force a DHCP release and renew Change a Reserved...

Page 141: ...sword is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED Setup LAN Setup The LAN Setup screen displays 6 In the Address Reservation section select the radio button next to the reserved address 7 Click the Delete button The address entry is removed Change the Modem Router s Device Name The modem router s default device na...

Page 142: ... address of the modem router These addresses must be part of the same IP address subnet as the modem router s LAN IP address The default DHCP address pool is 192 168 1 2 192 168 1 254 The modem router delivers the following parameters to any LAN device that requests DHCP An IP address from the range that you define Subnet mask Gateway IP address the modem router s LAN IP address DNS server IP addr...

Page 143: ... 2 In the Ending IP Address field enter the number at the end of the range of IP addresses This IP address must be in the same subnet as the modem router By default the ending IP address is 192 168 1 254 8 Click the Apply button Your settings are saved Disable the Built In DHCP Server By default the modem router functions as a DHCP server The modem router assigns IP DNS server and default gateway ...

Page 144: ...s provide detailed routing information to your modem router Typically you do not need to add static routes You must configure static routes only for unusual cases such as when you use multiple routers or multiple IP subnets on your network As an example of when a static route is needed consider the following case Your primary Internet access is through an ADSL modem to an ISP You use an ISDN route...

Page 145: ...100 A metric value of 1 works fine because the ISDN modem router is on the LAN Set Up a Static Route You can add a static route to a destination IP address and specify the subnet mask gateway IP address and metric To set up a static route 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the ...

Page 146: ... settings as described in the following table Field Description Destination IP Address Enter the IP address for the final destination of the route IP Subnet Mask Enter the IP subnet mask for the final destination of the route If the destination is a single host enter 255 255 255 255 Gateway IP Address Enter the IP address of the gateway The IP address of the gateway must be on the same LAN segment...

Page 147: ...een displays 6 In the Static Routes table select the radio button to the left of the route that you want to change 7 Click the Edit button The screen adjusts 8 Change the settings for the route For more information about the settings see Set Up a Static Route on page 145 9 Click the Apply button The route is updated in the table on the Static Routes screen Remove a Static Route You can remove an e...

Page 148: ...such as multiplayer gaming peer to peer connections or real time communications such as instant messaging or remote assistance keep UPnP enabled which it is by default To manage Universal Plug and Play 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem ...

Page 149: ... live for the advertisement is measured in hops steps for each UPnP packet sent Hops are the steps a packet takes between routers The number of hops can range from 1 to 255 The default value for the advertisement time to live is 4 hops which should be fine for most home networks If you notice that some devices are not being updated or reached correctly it might be necessary to increase this value ...

Page 150: ...es the following sections Update the Firmware of the Modem Router Manage the Configuration File of the Modem Router Return the Modem Router to Its Factory Default Settings View the Status and Statistics of the Modem Router Manage the Activity Log View Devices Currently on the Network Manage the Modem Router Remotely For information about changing the admin password see Change the admin Password on...

Page 151: ...ord for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED Administration Firmware Update The Firmware Update screen displays 6 Click the Check button The modem router detects new firmware if any is available and displays a message asking if you want to downloa...

Page 152: ... Manually Upload New Firmware and Update the Modem Router Downloading firmware and updating the modem router are two separate tasks that are combined in the following procedure To download new firmware manually and update your modem router 1 Visit downloadcenter netgear com locate the support page for your product and download the new firmware 2 Read the new firmware release notes to determine whe...

Page 153: ...s the new firmware version a Launch an Internet browser from a computer or WiFi device that is connected to the network b Type http www routerlogin net A login screen displays c Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive d Click the OK button The BASIC Home screen displays The version f...

Page 154: ...u backed up the configuration file you can restore the configuration from this file To restore configuration settings that you backed up 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password Th...

Page 155: ...ings If you do not know the current IP address of the modem router first try to use an IP scanner application to detect the IP address before you reset the modem router to factory default settings To reset the modem router to factory default settings you can use either the Reset button on the back panel of the modem router or the Erase function However if you cannot find the IP address or lost the...

Page 156: ...orrupting the firmware do not interrupt the reset For example if you are connected to the web management interface do not close the browser click a link or load a new page Do not turn off the modem router Wait until the modem router finishes restarting and the Power LED turns solid green Erase the Settings CAUTION This process erases all settings that you configured in the modem router To erase th...

Page 157: ...ew the Status and Statistics of the Modem Router You can view information about the modem router its broadband modem and ports and the status of the Internet connection and WiFi network In addition you can view traffic statistics for the various ports View Information About the Modem Router and the Internet Modem and WiFi Settings You can view modem router information the Internet port status and ...

Page 158: ...red X indicates that a link is down An amber exclamation mark indicates that a WiFi network is disabled The following table describes the fields of the six panes on the ADVANCED Home screen Field Description Router Information Hardware Version The modem router model Firmware Version The version of the modem router firmware If you upgrade the firmware on the modem router the version changes ...

Page 159: ...Manually Set Up the Internet Connection on page 44 MAC Address The Media Access Control MAC address This address is the unique physical address that is assigned to the Internet port IP Address The IP address that the Internet port uses If this field does not display an address or displays 0 0 0 0 as the address the modem router is not connected to the Internet Connection The type of Internet conne...

Page 160: ...of the main network For information about how to configure the settings of the main network see Manage the Basic WiFi Settings and WiFi Security of the Main Network on page 56 Control the WiFi Radios on page 73 and Manage Advanced WiFi Features on page 76 Name SSID The WiFi network name for the 5 GHz band of the main network Region The location country Channel The channel that the 5 GHz band of th...

Page 161: ...e status of the guest network Broadcast Name Displays whether the 2 4 GHz band of the guest network broadcasts its SSID Wireless Isolation Displays whether wireless isolation is enabled for the 2 4 GHz band of the guest network Allow guest to access My Local Network Displays whether users of the 2 4 GHz band of the guest network are allowed to access the main network Guest Network 5 0GHz The setti...

Page 162: ...e the modem router was last restarted Port The statistics for the WAN Internet link over Ethernet port LAN Ethernet ports and WLAN WiFi ports For each port the screen displays the information that is described in this table Status The link status of the port TxPkts The number of packets transmitted on this port since reset or manual clear RxPkts The number of packets received on this port since re...

Page 163: ...e click the Show Statistics button A pop up screen displays 7 Change the polling frequency or stop polling To change the polling frequency a In the Poll Interval field enter a time in seconds b Click the Set Interval button To stop polling click the Stop button Poll Interval The interval at which the statistics are updated in this screen ADSL Link In addition to the xDSL firmware version the scree...

Page 164: ... Uses a Login and PPPoA Service on page 50 To view or change the PPPoE or PPPoA Internet connection status 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are c...

Page 165: ...nection when the connection is active click the Disconnect button 9 Click the Close Window button The pop up screen closes View or Change a TCP IP Internet Connection You can view information about a TCP IP Internet connection of the modem router and renew or release such a connection This information displays only if the modem router connects to the ISP network over a TCP IP connection see Specif...

Page 166: ...he IP address of the DHCP server of the ISP that issues the IP address to the modem router DNS Server The IP address of the Domain Name System DNS server of the ISP that provides translation of network names to IP addresses Lease Obtained The time at which the modem router obtained the DHCP lease The type of DHCP connection determines whether this field displays onscreen Lease Expires The time at ...

Page 167: ...og You can also manage which activities are logged View the Logs To manage which activities are logged and view the log 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password ...

Page 168: ...ecified see Set Up Security Event Email Notifications on page 100 Specify Which Activities Are Logged You can specify which activities are logged These activities display in the log To manage which activities are logged 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and passw...

Page 169: ...sword is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select Attached Devices The Attached Devices screen displays Wired devices are connected to the modem router with Ethernet cables WiFi devices are connected to the modem router through the WiFi network either in the 2 4 GHz band or the 5 GHz band The following table describes the ...

Page 170: ...e admin to a secure password The ideal password contains no dictionary words from any language and contains uppercase and lowercase letters numbers and symbols It can be up to 30 characters See Change the admin Password on page 35 To set up remote management 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen d...

Page 171: ...nning and ending IP address to define the allowed range To allow access from any IP address on the Internet select the Everyone radio button This radio button is selected by default 8 Specify the port number for accessing the web management interface The default is 8443 which is a common alternate for HTTPS For greater security enter a custom port number for the remote web management interface Cho...

Page 172: ...d port triggering to set up rules for Internet traffic for services and applications You need networking knowledge to set up these features This chapter includes the following sections Manage Port Forwarding to a Local Server for Services and Applications Manage Port Triggering for Services and Applications ...

Page 173: ...ce or Application You can forward traffic for a default service or application to a computer on your network To forward incoming traffic for a default service or application 1 Decide which type of service application or game you want to provide 2 Find the local IP address of the computer on your network that will provide the service The server computer must always receive the same IP address To sp...

Page 174: ...tton Your settings are saved and the rule is added to the table Add a Port Forwarding Rule with a Custom Service or Application The modem router lists default services and applications that you can use in port forwarding rules If the service or application is not predefined you can add a port forwarding rule with a custom service or application To add a port forwarding rule with a custom service o...

Page 175: ... with a custom service or application as described in the following table Field Description Service Name Enter the name of the custom service or application Protocol Select the protocol TCP or UDP that is associated with the service or application If you are unsure select TCP UDP External Start Port Enter the external start port number that the service or application uses External End Port Enter t...

Page 176: ...The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The following figure shows two port forwarding rules Internal End Port Specify the internal end port by one of these methods Leave the Use the same port range for Internal port che...

Page 177: ... or Application on page 174 10 Click the Apply button Your settings are saved The changed rule displays in the table on the Port Forwarding Port Triggering screen Remove a Port Forwarding Rule You can remove a port forwarding rule that you no longer need To remove a port forwarding rule 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www rou...

Page 178: ... web server on your local network you can use port forwarding to allow web requests from anyone on the Internet to reach your web server To make a local web server public 1 Assign your web server either a fixed IP address or a dynamic IP address using DHCP address reservation In this example your modem router always gives your web server an IP address of 192 168 1 55 2 On the Port Forwarding Port ...

Page 179: ...P address 192 168 1 123 receives the request and sends a reply message to your modem router 5 Your modem router performs Network Address Translation NAT on the source IP address and sends the reply through the Internet to the computer or WiFi device that sent the web page request Manage Port Triggering for Services and Applications Port triggering is a dynamic extension of port forwarding that is ...

Page 180: ...port triggering rules You must define a custom service or application for each port triggering rule To add a port triggering rule 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user ...

Page 181: ...use this service Single address Restricts the service to a particular computer Service Type Select the protocol TCP or UDP that is associated with the service or application Triggering Port Enter the number of the outbound traffic port that must open the inbound ports Inbound Connection Connection Type Select the protocol TCP or UDP that is associated with the inbound connection If you are unsure ...

Page 182: ...the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays 5 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port Forwarding Port Triggering screen displays 6 Select the Port Triggering radio button The following figure shows two port triggering rules 7 In the Port Tr...

Page 183: ...er need To remove a port triggering rule 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home screen displays...

Page 184: ...minates To specify the time out for port triggering 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC Home scre...

Page 185: ...ering radio button The port triggering settings display 7 Clear the Disable Port Triggering check box If this check box is selected the modem router does not apply port triggering rules even if you specified them 8 Click the Apply button Your settings are saved Application Example Port Triggering for Internet Relay Chat Some application servers such as FTP and IRC servers send replies to multiple ...

Page 186: ...raffic to your computer 5 The IRC server sends a return message to your modem router using the NAT assigned source port for example port 33333 as the destination port and the IRC server also sends an identify message to your modem router with destination port 113 6 When your modem router receives the incoming message to destination port 33333 it checks its session table to see if a session is acti...

Page 187: ...e check the NETGEAR support site at http support netgear com for product and contact information This chapter contains the following sections Quick Tips for Troubleshooting Troubleshoot with the LEDs You Cannot Log In to the Modem Router Troubleshoot the Internet Connection Changes Are Not Saved Troubleshoot the WiFi Connectivity Troubleshoot Your Network Using the Ping Utility ...

Page 188: ... the security that you are using for your WiFi network WEP WPA or WPA2 For information about WiFi security settings see Manage the Basic WiFi Settings and WiFi Security of the Main Network on page 56 Make sure that the modem router is not too far from your WiFi device or too close Move your WiFi device near the modem router but at least 6 feet 2 meters away and see if the signal strength improves ...

Page 189: ...reen for any Ethernet devices that are connected 4 After approximately 80 seconds after turning on the power the Power LED lights solid green indicating that the startup procedure is complete 5 When an Internet connection is established the Internet LED lights solid green Power LED Is Off If the Power LED and other LEDs are off when your modem router is turned on do the following Check that the po...

Page 190: ... These autogenerated addresses are in the range of 169 254 x x If your IP address is in this range check the connection from the computer to the modem router and reboot your computer If your modem router s IP address was changed and you do not know the current IP address use an IP scanner application to detect the IP address If you still cannot find the IP address clear the modem router s configur...

Page 191: ...f the microfilters are connected correctly you can connect all your telephones If disconnecting telephones does not result in a green DSL LED a problem with your wiring might exist If the telephone company tested the ADSL signal at your network interface device NID then wiring in your house might be of poor quality DSL LED Is Off or Internet LED Is Off If the modem router is connected to an active...

Page 192: ...e web management interface To check the Internet IP address 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK button The BASIC H...

Page 193: ...the connection works To verify that your PPPoE or PPPoA connection is working 1 Launch an Internet browser from a computer or WiFi device that is connected to the network 2 Type http www routerlogin net A login screen displays 3 Enter the user name and password for the modem router The user name is admin The default password is password The user name and password are case sensitive 4 Click the OK ...

Page 194: ...nnect manually the modem router does not authenticate using PPPoE or PPPoA until data is transmitted to the network Troubleshoot Internet Browsing If your modem router can obtain an IP address but your computer is unable to load any web pages from the Internet it might be for one of the following reasons Your computer might not recognize any DNS server addresses A DNS server is a host on the Inter...

Page 195: ... security settings of the modem router and WiFi computer must match exactly The default SSID and password are on the product label see Bottom Panel Product Label on page 13 If you disabled the modem router s SSID broadcast your WiFi network is hidden and does not display in your WiFi client s scanning list By default SSID broadcast is enabled For more information see Manage the Basic WiFi Settings...

Page 196: ...h as the following one displays Pinging IP address with 32 bytes of data If the path is working you see this message Reply from IP address bytes 32 time NN ms TTL xxx If the path is not working you see this message Request timed out If the path is not functioning correctly one of the following problems might be occurring Wrong physical connections For a wired connection make sure that the numbered...

Page 197: ...assigned by DHCP this information is not visible in your computer s Network Control Panel Verify that the IP address of the modem router is listed as the default router Check that the network address of your computer the portion of the IP address specified by the netmask is different from the network address of the remote device If your ISP assigned a host name to your computer enter that host nam...

Page 198: ...198 A A Supplemental Information This appendix covers the following topics Factory Settings Technical and Environmental Specifications ...

Page 199: ...Login password case sensitive password Remote management Disabled Internet connection Physical WAN type of connection ADSL2 Use of Ethernet port LAN4 WAN LAN Network Address Translation NAT Enabled WAN MAC address Use default hardware address Local area network LAN LAN IP address 192 168 1 1 Subnet mask 255 255 255 0 DHCP server Enabled DHCP range 192 168 1 2 to 192 168 1 254 DHCP start IP address...

Page 200: ...g mode1 N600 WiFi DSL Modem Router Model D3600 2 4 GHz band Up to 145 Mbps 5 GHz band Up to 300 Mbps AC750 WiFi DSL Modem Router Model D6000 2 4 GHz band Up to 145 Mbps 5 GHz band Up to 433 Mbps Guest WiFi network WiFi communication Disabled both radios SSID name 2 4 GHz band NETGEAR Guest NETGEAR Guest2 NETGEAR Guest3 5 GHz band NETGEAR 5G Guest NETGEAR 5G Guest2 NETGEAR 5G Guest3 Broadcast SSID ...

Page 201: ...and construction and network overhead lower actual data throughput rate Table 5 Modem router specifications Feature Description Data and routing protocols TCP IP DHCP PPPoE PPTP IPoA DNS and UPnP Power adapter North America 120V 60 Hz input UK Australia 240V 50 Hz input Europe 230V 50 Hz input All regions output 12V 1 2 ADC output Dimensions width x depth x height N600 WiFi DSL Modem Router Model ...

Page 202: ...802 11b 2 4 GHz IEEE 802 11n IEEE 802 11a 5 0 GHz Maximum computers per WiFi network Limited by the amount of WiFi network traffic generated by each node typically 16 nodes Operating frequency range 2 4 GHz band US 2 412 2 462 GHz Europe 2 412 2 472 GHz Australia 2 412 2 472 GHz Japan 2 412 2 472 GHz 5 GHz band US 5 18 5 24 5 745 5 825 GHz and DFS 5 25 5 35 5 50 5 70 Europe 5 18 5 24 GHz and DFS 5...

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