Hardware Setup
18
WiFi Cable Modem Router Model C3000v2 and C3700v2
Call Comcast XFINITY to Set Up Your Internet Connection
If you are unable to activate your modem router using the XFINITY self-activation process,
call Comcast XFINITY customer service.
Before you call Comcast Xfinity, make sure that your account number, account phone
number, email address, and password are nearby. The cable modem’s model number is
C3000v2 or C3700v2. The serial number and MAC address are on the modem router label.
Figure 7. Modem router label
To set up your Internet connection by calling Comcast XFINITY:
1.
Call Comcast XFINITY customer service at 1-800-XFINITY (1-800-934-6489).
2.
When asked, provide your account information and provide the modem router’s model
number and MAC address.
3.
Wait for Comcast XFINITY to confirm that your modem router is active.
4.
If you do not get an Internet connection with the modem router, ask Comcast XFINITY to
look for your modem router online, and do one of the following depending on what Comcast
XFINITY tells you about your modem router:
•
If the modem router is not visible, Comcast XFINITY can give you instructions to verify
why the modem router does not connect with your high-speed Internet service.
•
If the modem router is visible to Comcast XFINITY, reboot the modem router. Check
your online status again.
Perform a Speed Test
To determine the accurate Internet speed, visit the speed test website of your cable Internet
provider and perform a speed test.
If your actual speed is lower than your subscribed speed, contact your cable Internet
provider.
