NETGEAR AirCard 782S, User Manual

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Rev 1 Oct.13 57
4
4: Frequently Asked Questions
This chapter provides answers to questions you may have about your
Hotspot. (Also see
Troubleshooting on page 63.)
Why can’t I connect a device to the
Hotspot?
If you are having an issue connecting to the Hotspot, try the following
suggestions:
• Turn off your device and take the battery out, wait 10 seconds, put
the battery back in and turn your device on.
• Restart your computer.
• Turn off or temporarily disable any security programs or firewalls.
• If possible, try using another computer or Wi-Fi device to connect to
your Hotspot. (If you can, then the problem is with the device that
cannot connect, not the Hotspot.)
Why can’t I access the Internet?
If you are connected to the Hotspot but cannot connect to the Internet,
try the following suggestions:
• Check the display status on the LCD.
• Make sure you have network coverage in your area.
• Check your SIM card is active and enabled with data services.
• Please wait 1–2 minutes for the hotspot to initialize.
• Confirm that your account is activated and that no other Internet
connections are active.
• Try switching your Hotspot off and on, and restarting your computer
or Wi-Fi device.
My battery has not charged while in
use and connected to the charger
If you are in a low-coverage area, have been transferring a lot of data, or
left the hotspot in a hot location, the internal temperature of the Hotspot
can rise above 45 °C. In these conditions, the battery cannot be charged
due to safety limits with Li-ion battery technology.
Note: The Hotspot will not charge while it is boosting another device.