NETGEAR AirCard 782S User Manual Download

Page: 67 / 76

Troubleshooting

Rev 1 Oct.13

100

Conditional IE error

101

Message not compatible with the protocol state

111

Protocol error, unspecified

256

Invalid Connection ID

258

Invalid PRI NSAPI

259

Invalid Field

260

SNDCP Failure

261

RAB Setup Failure

262

No GPRS Context

263

PDP Establish Max Timeout

264

PDP Activate Max Timeout

265

PDP Modify Max Timeout

266

PDP Inactivate Max Timeout

267

PDP Lower layer Error

268

PDP Duplicate

269

UE RAT Change

Table 5-1: Connection alerts (Continued)

Alert

Description

Summary of Contents for AirCard 782S

Page 1: ...782S Mobile Hotspot AirCard User Guide 2400352 Rev 1...

Page 2: ......

Page 3: ...any aircraft whether the aircraft is on the ground or in flight In aircraft the NETGEAR modem MUST BE POWERED OFF When operating the NETGEAR modem can transmit signals that could interfere with vario...

Page 4: ...ed States and or other countries Other brand names mentioned herein are for identification purposes only and may be trademarks of their respective holder s Windows and Windows Vista are registered tra...

Page 5: ...mode 16 AirCard Watcher app for Smartphones and Tablets 16 Hotspot homepage 17 Security credentials 17 Use Your Mobile Hotspot 19 View data usage 19 Manage Wi Fi 20 Choose a Wi Fi Profile Enable disa...

Page 6: ...urity settings 40 View details about your mobile hotspot 40 Update mobile hotspot software and firmware 41 Replace the SIM card 43 Advanced Settings 45 Hotspot software 45 Download backup and restore...

Page 7: ...r the Homepage URL 58 How do I disconnect from the mobile broadband network 59 The Connect Disconnect button on the Homepage doesn t work 59 How can I extend the life of the battery 59 How do I turn t...

Page 8: ...he Hotspot 64 Alerts 65 SIM not installed 65 SIM Error Check SIM 65 SIM Locked 65 SIM MEP Locked 65 Temperature related alerts 65 Connection alerts 66 Specifications 69 Mechanical Specifications 69 En...

Page 9: ...ptop with the USB cable to access the Internet Additional features include Touchscreen LCD interface Manage your hotspot settings data connection and Wi Fi network usage and view system alerts On scre...

Page 10: ...hones and Tablets see page 16 Power button Power key LCD touchscreen Status LED External antenna port 2 External antenna SIM slot AC adapter microUSB port port 1 Table 1 1 Power button usage Desired r...

Page 11: ...devices etc Device settings screen brightness software updates view wireless number etc System alerts Device tutorial Use the touchscreen to Personalize the hotspot and change basic settings Use the...

Page 12: ...low level 5 bars excellent Triangle roaming connected to a network other than Telstra s No signal The type of network available 4G LTE H HSPA and Dual Carrier 3G 3G Battery level Indicates the charge...

Page 13: ...cable USB port on your computer Alerts Tap the alert bar to view the messages Default Main Wi Fi name and password Used by Wi Fi enabled devices to connect to the mobile hotspot Guest Wi Fi name and p...

Page 14: ...ch above either external antenna port 2 Insert the battery as shown Ensure the gold contacts on the battery line up with the gold contacts on the device 3 Replace the back cover Note The battery comes...

Page 15: ...le See Tethered mode on page 16 1 Turn on the hotspot Press and hold the power button for a few seconds Once powered up the hotspot automatically searches for and connects to your network provider s m...

Page 16: ...support the hotspot Windows XP or other Windows OS if installing the NMEA PORT 1 On the hotspot tap Settings More Driver Installation 2 Tap Install Drivers 3 Use the USB cable to connect the hotspot t...

Page 17: ...s Administrator 1 On the homepage place your cursor in the Sign In field and type admin the default Admin Login 2 Click Sign In Once you are logged in you can access all of the features available on t...

Page 18: ...d guests can use this password to access the Guest Wi Fi network Admin Login Used to log into the homepage as Administrator You must be logged in as Administrator to use certain features and to make c...

Page 19: ...ling cycle starts and the session data counter resets automatically for each session On the LCD touchscreen The home screen shows the estimated data usage for the current billing cycle To view detaile...

Page 20: ...t Wi Fi network Share your Wi Fi with temporary visitors without exposing the devices on the Main Wi Fi network or letting them access the hotspot homepage By default Main Wi Fi is enabled and Guest W...

Page 21: ...ck Submit to save your changes Note If you selected a predefined profile then changed Frequency or Guest Wi Fi options the profile type changes automatically to Custom Setup Note When you change your...

Page 22: ...e You can add a WPS enabled Wi Fi device to your Wi Fi network without a Wi Fi password using the homepage or the hotspot LCD screen On the LCD touchscreen 1 On the home screen tap Wi Fi WPS 2 Tap Pai...

Page 23: ...n or If the device you want to connect has a WPS PIN associated with it Click Enter WPS PIN and then enter the device s WPS PIN Your hotspot and the wireless device will communicate and establish the...

Page 24: ...of devices that will be allowed to access your hotspot b When prompted tap Submit 4 Tap the displayed split to set the number of connections available for the Main and Secondary Wi Fi networks 5 Tap...

Page 25: ...tton appears once you make a selection View block connected users Note When you block or unblock users the hotspot resets to activate the new settings Any devices connected to the hotspot will be disc...

Page 26: ...do not recognize you can block that device from connecting to your Wi Fi network To block a device 1 Tap the device name 2 Tap Block Device 3 Tap Continue Block To view a list of blocked devices 1 Fr...

Page 27: ...cess to your network 1 From the home screen tap Wi Fi Block List 2 Tap View Blocked Devices A list of blocked devices appears Note The View Blocked Devices button appears and is active only if the blo...

Page 28: ...e device name The device details appear 2 Click Block Device 3 When prompted click Block Device again To view a list of blocked devices 1 From the Homepage click Wi Fi Mac Filter The Black List shows...

Page 29: ...on Always except when roaming The mobile hotspot automatically attempts to connect only to your network provider s mobile broadband network when powered on Always The mobile hotspot automatically atte...

Page 30: ...twork available the mobile hotspot will not be able to connect to a mobile broadband network until you change this setting Note To connect to a specific network while roaming use the Scan option from...

Page 31: ...rk available the mobile hotspot will not be able to connect to a mobile broadband network until you change this setting 5 If you want to select a mobile network other than your network service provide...

Page 32: ...removed automatically Battery Battery life The mobile hotspot by default is configured to optimize battery life Battery life is affected by Standby time Data throughput Mobile Broadband signal streng...

Page 33: ...hed before turning the screen blank Adjust the GPS mode If GPS is enabled set it to do one time fixes or disable it See Set the GPS Mode on page 56 Adjust Wi Fi settings On the LCD touchscreen 1 On th...

Page 34: ...battery life USB Tether If you are tethering your hotspot to your device and don t want to use Wi Fi for other devices select Wi Fi stays Off 4 Click Submit Submit button appears once you make a selec...

Page 35: ...stalling a sofware update 4 Set the screen to timeout turn off more quickly Tap Screen Timeout then tap and set shorter time periods for Timeout on Battery Timeout on Charger Timeout on USB On the Hom...

Page 36: ...indicate that the battery is charging The battery icon on the LCD screen indicates when the battery is fully charged and an alert is displayed Note The LCD goes into sleep mode after a set time to ex...

Page 37: ...arge into the other end of the Jump Boost cable 3 On the home screen tap Settings Jump Boost 4 Tap one of the boosting options 30 60 90 minutes On the Homepage 1 Plug the Jump Boost cable into your ho...

Page 38: ...e If you saved your changes all devices that were connected will have to reconnect with the new name and password On the Homepage 1 On the Homepage log in as Administrator 2 Click Wi Fi Options 3 In t...

Page 39: ...le left arrow Show the first page of the character set Double right arrow Show the last page of the character set 2 When you are finished tap Submit to save your change or tap to cancel it Change Home...

Page 40: ...trong security supported by most Wi Fi devices Use this if you want to connect Wi Fi devices that do not support WPA2 Personal AES None Not recommended Anyone can access your Wi Fi network without a p...

Page 41: ...re The hotspot checks automatically for new software or firmware updates once per week If an update becomes available the hotspot displays an alert Open the alert and tap or click Install now to insta...

Page 42: ...the Check for updates now button is shown tap it to check if a new update is available 4 If an update is available tap Start Download 5 When the update has been downloaded tap Update now to install it...

Page 43: ...lick Start Download 5 When the update has been downloaded click Update now to install it Replace the SIM card If you need to replace the SIM card 1 Open the SIM card cover 2 Remove the existing SIM ca...

Page 44: ...AirCard 782S Mobile Hotspot User Guide 44 2400352...

Page 45: ...s on both or to save your settings before doing a factory reset or changing the settings To download backup hotspot settings 1 On the Homepage log in as Administrator 2 Click Settings General Software...

Page 46: ...he Wi Fi network options 1 On the Unite Manager homepage log in as Administrator 2 Click Wi Fi Options 3 Select the desired options Channel Main Wi Fi and Secondary Wi Fi The Wi Fi channel being used...

Page 47: ...ide if you do not want it broadcast 4 Click Submit Submit button appears once you make a selection Set MAC filter mode MAC Media Access Control filtering enables you to block unauthorized Wi Fi device...

Page 48: ...white list 1 On the Homepage log in as Administrator 2 Click Settings Wi Fi Mac Filter 3 From the MAC Filter Mode drop down menu select White list 4 Click beside the device 5 Click Submit Submit butt...

Page 49: ...Activate 4 Enter your PIN and click Submit You are allowed 5 attempts to enter the correct PIN If you run out of available attempts the PIN will be locked If this happens contact your network provider...

Page 50: ...network connection status signal strength etc 1 On the Homepage click Settings Network Status Details Enable port forwarding If your computer is hosting a server you can enable port forwarding so tha...

Page 51: ...Enable port filtering Port filtering enables you to select which applications for example http ftp email servers can access the Internet Used in conjunction with other security measures such as firew...

Page 52: ...ou want to connect to a corporate network using VPN you first need to enable VPN connections passthrough To enable VPN passthrough 1 On the Homepage log in as Administrator 2 Click Settings Router Bas...

Page 53: ...default PAP CHAP PAP or CHAP 6 Click beside the new APN entry To select the APN to use 1 Select Active beside the APN entry to be used To remove an APN entry 1 Click beside the APN entry Enable DMZ I...

Page 54: ...2 4 In the DMZ Address field enter the IP address of the computer you want to have in the DMZ 5 Click Submit Submit button appears once you make a selection Set LAN options To set the hotspot s LAN op...

Page 55: ...uto the servers use the DNS relay specified by the Internet provider 4 Click Submit Submit button appears once you make a selection GPS Your Hotspot provides GPS functionality Enable disable GPS Befor...

Page 56: ...n beside GPS Mode select the desired mode One time or Continuous Set the GPS measurement unit type From the Hotstpot you can choose whether to show GPS information using Metric or standard units Note...

Page 57: ...If you are connected to the Hotspot but cannot connect to the Internet try the following suggestions Check the display status on the LCD Make sure you have network coverage in your area Check your SIM...

Page 58: ...n the LCD s About screen Settings More About What do I do if I forget my Main or Guest Wi Fi Password The Wi Fi Password appears On the LCD s Homescreen unless you have configured it not to show Main...

Page 59: ...formation on extending the life of the battery see Battery life on page 32 How do I turn the Hotspot off Press and hold the power button for a few seconds How do I find out how many users are connecte...

Page 60: ...and Prompt 3 At the command prompt type ipconfig and press Enter 4 Write down the IP address for the entry that relates to the wireless network connection The IP address may be listed under IPv4 Addre...

Page 61: ...address of your wireless adapter Mac OS X 1 From the Apple menu select System Preferences Network 2 Select the wireless adapter that is connecting to the routing hardware 3 Select Advanced 4 Select Et...

Page 62: ...AirCard 782S Mobile Hotspot User Guide 62 2400352...

Page 63: ...m on page 64 The No Signal icon appears on the LCD screen Homepage If the No Signal icon appears on the LCD screen Homepage make sure you are in your network provider s coverage area Unable to access...

Page 64: ...mobile hotspot is connected via a USB cable to a computer running Windows XP it may be because the device driver is not installed 1 Disconnect untether the Hotspot from the computer 2 On the LCD scree...

Page 65: ...r the PIN to unlock the SIM 2 Go to the Homepage and log in as Administrator 3 Enter the SIM PIN when prompted 4 Click Save SIM MEP Locked 1 Contact customer service for the MEP unlock codes and tool...

Page 66: ...orted 33 Service Option not subscribed 34 Service Option temporarily out of order 36 Regular deactivation 37 QOS not accepted 38 Network failure 39 Reactivation required 40 Feature not supported 41 Se...

Page 67: ...Connection ID 258 Invalid PRI NSAPI 259 Invalid Field 260 SNDCP Failure 261 RAB Setup Failure 262 No GPRS Context 263 PDP Establish Max Timeout 264 PDP Activate Max Timeout 265 PDP Modify Max Timeout...

Page 68: ...AirCard 782S Mobile Hotspot User Guide 68 2400352...

Page 69: ...Length 109 9 mm 4 33 in Width 69 12 mm 2 72 in Thickness 15 5 mm 0 61 in Operating temperature 0 C to 35 C 32 F to 95 F Storage temperature 10 C to 60 C 96 hours 14 F to 140 F Table 6 1 Supported RF...

Page 70: ...AirCard 782S Mobile Hotspot User Guide 70 2400352...

Page 71: ...ible to radio interference in particular Prohibited areas Obey all signs and notices and follow all rules and regulations Power off the mobile hotspot when instructed to do so or when you suspect that...

Page 72: ...e explosion or other hazard To ensure safe and responsible battery use Do not open disassemble puncture crush bend or shred Do not expose to water or other liquids fire explosion or other hazards Use...

Page 73: ...cryption options 40 F firmware update 41 frequently asked questions 57 G Guest Wi Fi enable disable 20 network name change 37 password 18 37 H homepage accessing 17 I icons on the LCD 12 Internet conn...

Page 74: ...tethered mode unable to connect to the Internet 64 troubleshooting 63 U Unite Manager URL change 39 URL location 58 VPN access 63 V view connected devices 25 VPN passthrough 50 52 W WAN information v...

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