NETGEAR AirCard 782S, User Manual

Page: 63 / 76

Rev 1 Oct.13 63
5
5: Troubleshooting
This chapter provides suggestions for troubleshooting problems that may
arise when using your mobile hotspot.
The Wi-Fi network name does not
appear in the list of networks.
If you don’t see the Hotspot’s Wi-Fi network(s) from your Wi-Fi enabled
device, try these suggestions:
• Refresh the list of networks.
• If the LCD is dark, the Wi-Fi radio may have gone to sleep. Press the
power key to wake the hotspot.
• If the Hotspot is tethered to your computer, make sure that Wi-Fi is
set to stay on when tethered. See
Unable to connect to the Internet
when tethered to a Windows XP system on page 64.
The No Signal icon appears on the
LCD screen / Homepage.
If the No Signal icon ( ) appears on the LCD screen /Homepage, make
sure you are in your network provider’s coverage area.
Unable to access the Homepage when
connected to a VPN.
If you are using your Hotspot while connected to a VPN, you may not be
able to access the Homepage using

http://m.home .
To directly access the homepage hosted on the device, enter the address
http://10.0.0.138 in your browser.
Unable to connect a computer
running Windows® Vista® to the
Hotspot.
Microsoft has a known issue whereby computers running Windows Vista
cannot obtain an IP address from certain routers. More information and a
fix are available at
http://support.microsoft.com/kb/928233 or go to the
Microsoft support web site and search for knowledge base article
928233.