Step 5: Return the failed part to NetApp
After you replace the part, you can return the failed part to NetApp, as described in the RMA instructions
shipped with the kit. Contact technical support at
, 888-463-8277 (North America), 00-800-44-
638277 (Europe), or +800-800-80-800 (Asia/Pacific) if you need the RMA number or additional help with the
replacement procedure.
Replace a DIMM - FAS8300 and FAS8700
You must replace a DIMM in the controller module when your system registers an
increasing number of correctable error correction codes (ECC); failure to do so causes a
system panic.
All other components in the system must be functioning properly; if not, you must contact technical support.
You must replace the failed component with a replacement FRU component you received from your provider.
Step 1: Shut down the impaired controller
You can shut down or take over the impaired controller using different procedures,
depending on the storage system hardware configuration.
Option 1: Most configurations
To shut down the impaired controller, you must determine the status of the controller and,
if necessary, take over the controller so that the healthy controller continues to serve data
from the impaired controller storage.
About this task
If you have a cluster with more than two nodes, it must be in quorum. If the cluster is not in quorum or a healthy
controller shows false for eligibility and health, you must correct the issue before shutting down the impaired
controller; see the
Administration overview with the CLI
.
Steps
1. If AutoSupport is enabled, suppress automatic case creation by invoking an AutoSupport message:
system node autosupport invoke -node * -type all -message
MAINT=number_of_hours_downh
The following AutoSupport message suppresses automatic case creation for two hours:
cluster1:*>
system node autosupport invoke -node * -type all -message MAINT=2h
2. Disable automatic giveback from the console of the healthy controller:
storage failover modify
–node local -auto-giveback false
3. Take the impaired controller to the LOADER prompt:
If the impaired controller is
displaying…
Then…
The LOADER prompt
Go to Remove controller module.
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