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FAULT GUIDE 

 

FAULT 

CAUSE 

REMEDY 

Igniter Sparks but 
no Ignition 

No Gas 

Check supply 
Purge lines. 

Igniter does not 
spark and fan does   
not run 

Electricity not ON 
 
Fuse blown  
 
 
Fault in wiring 

Check electricity supply. 
 
Replace fuse (check why 

fuse blew). 

 
Check wiring. 
 

Igniter does not 
sparks but fan runs 

Spark rod at rear of burner 
shorting 
 
Poor Earth connection 
 

 
 
 
 
Faulty spark cable 

 
 
Spark cable disconnected 

Clean insulator or 
replace if damaged. 
 
Check connection 

between burner and 
body and earth 
connections between 
control unit and body. 

 
Replace 
 
Reconnect. 
 

Igniter sparks but 
no ignition 

No gas 
 
Air in line                                                                             

Check supply. 
 
Purge gas line. 

Note: reset igniter by 

turning on/off switch off 
and on again. 

                                                          

Gas ignites but 
goes out 
immediately 

Flame sensor not in flame. 

 
 
Flame sensor wire faulty or 
disconnected. 
 
Power point faulty (Active and 
Neutral swapped) 

Bend flame sensor rod 

above gas port. 

 
Reconnect or replace 

wire. 

 
Use extension cord to try 

a different power point. 

Gas ignites but 
goes out after a 
few moments. 

Gas pressure too low. 
 
Unit cold. 

Adjust gas pressure high 

and low. 

Attempt to relight the 

Summary of Contents for 2000

Page 1: ...EESTANDING SPACE HEATER SERVICE INSTRUCTIONS REV 2 Do not modify this appliance Freestanding gas appliance Natural gas only Approval no AGA 5954G Warning Servicing shall be carried out only by authori...

Page 2: ...LAMES MAY EXHIBIT SLIGHT CARBON DEPOSIT NOTE A slight smell may be apparent for the first few hours of use This is due to the heat resistant paint curing It is recommended to open windows in the room...

Page 3: ...7 MEDIA INSTALLATION 9 COMMISSIONING PROCEDURE 10 BURNER PRESSURE ADJUSTMENT 11 IGNITION ADJUSTMENTS SPARK GAPS 12 AERATION ADJUSTMENTS 12 DOOR GLASS GLASS SEAL REPLACEMENT 13 DOOR REMOVAL REPLACEMEN...

Page 4: ...ance Natural Gas 1 13Kpa 5 00Kpa Installation must meet Australian gas codes AS NZS 5601 1 2013 DIMENSIONS INSTALLATION CLEARANCES clearances from combustible materials GAS CONNECTION 15mm 1 2 Compres...

Page 5: ...sures Appliance must be installed as per gas installation code AS NZS 5601 1 2013 and applicable electrical installation code AS3000 Test for gas leaks prior to operating appliance Check gas pressures...

Page 6: ...s happens the heater is reset by simply turning the ON OFF switch to OFF wait 30 seconds and then turn ON again The burner of the fire will light with a soft blue flame You may see some moisture appea...

Page 7: ...connection between burner and body and earth connections between control unit and body Replace Reconnect Igniter sparks but no ignition No gas Air in line Check supply Purge gas line Note reset ignit...

Page 8: ...ter waiting 30 seconds Flame abnormality Incorrect pressure Dirt in jet or burner Log arrangement incorrect Check gas pressure high and low Clean jet and burner Check log and ember effect against inst...

Page 9: ...box front door of the unit by removing the locking screw at the base of the main handle Remove the inside glass by loosening the two screws of the left hand glass retainer bracket Remove the two scre...

Page 10: ...ling coals and or logs and ensure children do not handle them as the colouring may contain toxic dies COMMISSIONING PROCEDURE Once the fire is installed Install media Refit doors glass Connect to gas...

Page 11: ...rol is showing maximum flame Using 10mm spanner or similar adjust maximum gas rate by turning outer brass nut to the correct test point pressure kPa 6 Turn appliance down to minimum rate using remote...

Page 12: ...onversion the correct pilot and pilot orifice must be used AERATION ADJUSTMENTS The aeration is factory set and fixed on all burners and should not be adjusted Flame sensing rod runs across burner hei...

Page 13: ...in place 8 Ensure glass is sitting firm against seal with no gaps or bows 9 Refit door 10 Refit brackets Refit door screws Note tighten screws hand tight DO NOT OVERTIGHTEN OR STRIP THREADS 11 Close...

Page 14: ...s been used the ceramic base board is extremely delicate To reassemble refit the burner and reconnect the gas pipe and two wires to the central spark generator connector on the electronic control Befo...

Page 15: ...15 WIRING DIAGRAM CONVERSION DETAILS Appliance available as Natural gas only...

Page 16: ...16 PARTS LIST 1 Valve SIT 843 SIGMA 2 Injector 3 Burner 4 Ignition pack gas control SIT 579 402 2 3 4 1...

Page 17: ...eelong hotmail com au Sydney NSW Showroom 546 Pacific Highway Chatswood NSW 2067 Ph 02 8905 0189 Fax 02 8905 0192 E mail info realflame com au Miranda NSW Showroom 36 Kareena Rd Miranda NSW 2228 Ph 02...

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