6-12 Troubleshooting and Repair
Problem or Symptoms
Corrective Actions
Hard disk drive malfunction
Check if hard disk drive is set properly on BIOS SETUP.
Check cables and connections.
Check if disk drive is good. Replace the drive.
Replace the motherboard.
CD-ROM drive malfunction
Check if drive is set properly on BIOS Setup.
Check if device driver is installed properly. Do not use other CD-ROM
driver.
Check cables and connections.
Replace drive or motherboard.
Memory malfunction
Check if the memory module is inserted properly. Try to insert it also to
the other slot.
Replace the memory module.
Replace the motherboard.
External keyboard or PS/2
mouse doesn’t work
Check if keyboard or mouse is connected properly. Check PS/2 Y-cable
if it is being used. Power off system first before plugging in the device.
Check PS/2 mouse driver if it is installed properly.
Replace the keyboard or mouse.
Replace the motherboard.
PCMCIA card does not work
Check if the PCMCIA card is inserted properly and all cables and
connections are set.
Check the PCMCIA card driver installation for any IRQ or IO address
conflict. Try to disable the COM2 port (FIR) inside the BIOS Setup
menu to free up unused IRQ.
If PC card is not detected, insert it to the other PCMCIA slot. Otherwise,
replace PC card.
Contact the PC card manufacturer for support.
Replace the motherboard.
Glidepad does not work
Check if Intellimouse Support is ENABLED under BIOS Setup
(Advanced Menu) and there is an external PS/2 mouse connected. Set
option to DISABLED.
Check if PS/2 mouse driver is properly installed. Remove any external
PS/2 mouse.
Check the glidepad cable inside the system if it is inserted properly.
Replace the glidepad module.
Check the keyboard controller chip for any cold or loosed soldering.
Replace the motherboard.
