11-4 Getting Service and Support
Direct assistance is available 24 hours a day, 7 days a week. Call the NECC Support
Services, toll free, at
1-800-632-4525
(U.S. and Canada only) for the following support.
!
System hardware — toll-free phone support is limited to the length of the standard
warranty.
For hardware support after the standard warranty, get system hardware support for a
fee.
!
Preinstalled software — toll-free phone support for 90 days from the time of your
first call to the NECC Support Services.
After the initial 90 days, get preinstalled software support for a fee.
Please have available your system’s name, model number, serial number, and as much
information as possible about your system's problem before calling.
For outside the U.S. or Canada, please contact your local NEC office or dealer for the
support and service available in your country.
Email/Fax to Support Services
NECC Support Services offers technical support by email if you have internet access.
The email address is:
You can also fax technical questions to NECC Support Services if you have access to a
fax machine or fax/modem. The fax number is:
801-981-3133 or 801-578-5101
When using the email or fax support service, you should include the following words in
the subject field for prompt response from the appropriate technical person:
!
Desktop
!
Monitor
!
Notebook.
You should provide as much specific information about your questions as possible.
Also, if you are sending a fax, please include your voice telephone number, fax
number, model number and system serial number with the question. You will receive a
response to your questions within one business day.
