Page 18 - NEC Versa Quick Start Guide
Trouble Shooting Guide
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If the system frequently loses the setup configuration data, the internal CMOS battery
may need to be replaced at an authorised repair centre.
You Cannot Solve the Problem
Contact your Authorised Service Representative if the suggested actions don’t solve
the problem. If the warranty of your system offers you this possibility, you may want to
call the support line. Refer to the UltraCare Warranty Terms and Conditions Guide
for more information about your system’s warranty.
Before doing so:
➤
Please be in front of your notebook when you call. The Technician you speak with
will want to verify the situation and possibly walk through some additional trouble
shooting to determine exactly what has happened. Have your telephone next to
the computer, so that you can work with the computer as you are talking to the
technician. This will make it much easier to determine the root of the problem.
➤
If you have already done some trouble shooting, write down what you have done
and give this information to the Technician. In addition, if you are getting any
error messages, write them down, word for word. The exact wording of an error
message can give the Technician vital information on the nature of the problem.
➤
Be prepared to work with the Technicians. They are trained professionals, ready to
assist you. They are well versed in guiding both new and experienced computer
users through the necessary trouble shooting.
N22_01_QSG.book Page 18 Thursday, November 14, 2002 10:22 AM
