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Issue 2.0
SV9100 General Description Manual
2-47
IVR – Appointment Reminder Server
The IVR – Appointment Reminder Server solution is designed to provide a
knowledge-based, intelligent distributed application to optimize the scheduling and
reminder of appointments. The IVR – Appointment Reminder Server is an external
software application that connects to the SV9100 through Standard SIP Ports. The
IVR – Appointment Reminder Server can be configured for 8 – 16 ports using
SV9100 licensing.
This IVR – Appointment Reminder Server enables the phone system to automatically
call customers and remind them of their upcoming appointment. The Appointment
Reminder automatically dials based on a configurable schedule and upon detection
of a “live voice” or answering device, delivers one of your pre-recorded messages.
The customer is then provided options to confirm the appointment or, if they desire,
to be able to talk to a customer service representative.
The Appointment Reminder was designed for the following verticals:
Dentist office
Doctor’s office
Optometrist’s office and other medical offices where scheduling is in common use.
Any other office where appointments are made and need to be reminded.
IVR – Broadcast Server
The IVR – Broadcast Server solution is designed to provide a knowledge based,
intelligent distributed application which provides the most cost effective form of
contacting your customers, employees, and prospects. The IVR – Broadcast Server
is an external software application that connects to the SV9100 through Standard
SIP Ports. The IVR – Broadcast Server can be configured for 8 – 16 ports using
SV9100 licensing. Each IVR – Broadcast Server port requires the following license in
the SV9100: SV9100 IP Client (STD/MLT)-Lic-1 (e.g. For 16 ports of Broadcast
Server (16) SV9100 IP Client (STD/MLT)-Lic-1 must be purchased.)
This solution provides an effective way of communicating corporate voice messages,
informational messages, past due notices, reminders, and verifications. The
IVR – Broadcast Message solution is designed to call numbers from a managed list
and plays a pre-recorded message to the call recipient or answering machine.
Broadcast was designed for the following verticals:
Medical Offices
Utility Companies
Emergency Centers
Any other office where messages are to be Broadcast to users.
Summary of Contents for Univerge SV9100
Page 1: ...General Description Manual NDA 31581 ISSUE 2 0 SV9100...
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Page 190: ...General Description Manual NEC Corporation of America Issue 2 0 SV9100...