NEC Univerge SV9100, General Description Manual

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Issue 2.0
2-92 Features
NEC SonicView Recorder (2.7)
The NEC SonicView
™
Recorder application is an easy-to-use yet
powerful web-based call recording solution. The SonicView software
offers robust features designed specifically for business users who want
to make use of Enterprise call data for reporting, analysis and monitoring.
Voice Mail Integration (Analog)
The system provides telephone users with comprehensive Voice Mail features. Voice
Mail ends the frustration and cost of missed calls, inaccurate written messages and
telephone tag. This frees busy company receptionists and secretaries for more
productive work.
External voice mail requires available analog station ports based on the number of
voice mail ports connected.
Integrated voice mail enhances the telephone system with the following features:

Call Forwarding to
Voice Mail

Leaving a Message

Transferring to
Voice Mail
Voice Mail Queuing
When accessing the voice mail, the system provides a voice mail queue. If all the
voice mail ports are busy, any call trying to get to the voice mail is placed in queue.
As the voice mail ports become available, the calls are connected to the voice mail in
the order in which they were received.
As the Voice Mail Queue follows Department Hunting programming, the queue can
hold a maximum of 10 calls. If the queue is full or if the voice mail ports are not
assigned to a Department Group, the calls are handled as though no voice mail
queuing feature is enabled. The calls either access voice mail if a port is available or
they receive a busy signal.
The Voice Mail Queuing feature does not work with the Conversation Record feature.
MSG Key will Operate as Voice Mail Key
The system enhances a telephone MSG key function when connected to a system
which has Voice Mail installed. When an extension receives a Voice Mail, the MSG
key can be used to check the number of messages in Voice Mail or call the Voice
Mail to listen to the messages.
Voice Mail Message Indication on Line Keys
Voice Mail Message Indication on Line Keys indicates a new Voice Mail message on
Line Keys or DSS/BLF keys.