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MyCalls Desktop with 3
rd
Party SIP and Analogue Devices
The functionality of MyCalls desktop when used with 3
rd
Party SIP and analogue devices is limited.
This is because MyCalls desktop does not have control over the hook switch on either of these
devices. For example if you click the answer button in MyCalls desktop because the hook switch
cannot be lifted, the call won’t be answered. The following two tables state how the two device types
operate.
Analogue Extension
MyCalls Feature
Comment on Functionality
Outbound Call
When a number is dialled in MyCalls Desktop, the analogue
extension rings and when the handset is picked up, the outbound
call is made
Transfer
Blind and supervised transfer to an extension work fine.
Hangup
After the hang up button has been clicked in MyCalls the terminal
remains off hook until the handset is replaced.
Hold / Recall / Park / Retrieve
Works Fine
Answer
When the
answer button is clicked, the call can’t be answered.
The call can only be answered by manually picking up the handset.
Transfer to voicemail
This feature is not supported
NEC IP Dect Device
MyCalls Feature
Comment on Functionality
Outbound Call
When a number is dialled in MyCalls Desktop, the dect extension
rings and when its answered, the outbound call is made
Transfer
The transfer operation has limited functionality; transfers have to
be completed by using manually pressing the hangup button on
the IP Dect phone.
Hangup
When the hangup button is clicked in MyCalls, the call clears down
and the IP Dect device remains off hook until the hangup button is
pressed on the handset
Hold / Recall / Park / Retrieve
The Park and Hold function work ok but
it’s not possible to retrieve
from hold
Answer
Not possible as pressing the answer button cannot be simulated.
Transfer to voicemail
This feature is currently supported
