4-6 Maintenance and Troubleshooting
How to Load Remote Support Session
Use the following steps to load the Remote Support Session program.
1.
Check that the telephone line is connected to the modem connector in the back of
the computer (see Section 2).
NOTE:
The modem requires an analog tele-
phone line. Standard modems do not operate on
digital phone lines.
2.
With the system power off, insert the NEC System Recovery diskette into disk-
ette drive A. The diskette comes with the system.
3.
Power on the system unit and monitor. A menu appears.
4.
Type
2
to select “Remote Support Session.”
A batch file is executed and both the chat and log features are enabled by TSC. TSC uses
the chat feature to inform the caller of what actions are being taken and to notify the caller
that the keyboard will be locked up while determining the problem. When possible, TSC
corrects the problem and remotely reboots the computer. If the problem requires on-site
service, TSC provides the caller with a service telephone number.