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5-6 Solving System Problems
Getting Help From NECCSD Technical Support Center
Help is available to you through the NECCSD Technical
Support Center. (International customers should check with
their sales provider.)
Direct assistance is available 24 hours a day, 7 days a
week. Call the NECCSD Technical Support Center, toll
free, at 1-800-632-4565 (for the U.S. only) for following
support.
System hardware — toll-free phone support is limited to
the length of the standard warranty.
For hardware support after the standard warranty, get
system hardware support for a fee.
Preinstalled software — toll-free phone support for
90 days from the time of your first call to the NECCSD
Technical Support Center.
After the initial 90 days, get preinstalled software
support for a fee.
Before calling, please have ready your system name, model
number, serial number, and purchase date. Also have ready
as much information as possible about the problem you are
having, including any error messages that occurred.