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Solving System Problems 6-9
Help From Your NEC CSD Dealer
The NEC CSD dealer from whom you purchased your system is a good
source of help and should be contacted. The dealer is backed by complete
support resources and programs within NEC CSD.
Help From NEC CSD Technical Support Center
Help is available to you through the NEC CSD Technical Support Center.
(International customers should check with their sales provider.)
Direct assistance is available 24 hours a day, 7 days a week. Call the NEC
CSD Technical Support Center, toll free, at
1-888-235-0649
(U.S. and
Canada only) for the following support.
!
System hardware — toll-free phone support is limited to the length of
the standard warranty.
For hardware support after the standard warranty, get system hardware
support for a fee.
!
Preinstalled software — toll-free phone support for 90 days from the
time of your first call to the NEC CSD Technical Support Center.
After the initial 90 days, get preinstalled software support for a fee.
Please have available your system’s name, model number, serial number,
and as much information as possible about your system’s problem before
calling.
If you are outside the U.S. and Canada, please contact your local NEC
CSD sales provider.
NEC CSD Warranty/Non-Warranty Repair Service
NEC CSD repair service is designed to support your warranty and non-
warranty service activity.
Before you call for repair service, see the previous sections in this chapter
to determine if you can solve the problem yourself, within your company,
through your dealer, or with the help of a technician from the NEC CSD
Technical Support Center.
If your system requires repair service from NEC CSD, call
1-888-235-0649
(United States and Canada only). If you are outside the
U.S. and Canada, please contact your local NEC CSD sales provider.