6-2 Getting Services and Support
If you tried correcting problems yourself or within your company and
were not successful, you may want to try one or more of the following
NEC Computers 24-hour services for answers to your questions. (Some
services require a connection to the Internet or a fax machine.)
NEC Computers web site and FTP site
Email to NEC Computers Technical Support Services through a
commercial online service or the Internet
Fax Service to NEC Computers Technical Support Services
NEC Computers Technical Support Services
This chapter describes these services and how to access them.
NEC Computers Web Site
If you have access to the Internet (via your network or optional modem),
you can access the NEC Computers web site. You can do this through a
commercial online service or through your Internet account. The NEC
Computers web site contains general information about NEC Computers
and its products. The web site also contains press releases, reviews, and
service and support information.
Look in the Service and Support area for the following information:
technical documentation, including Frequently Asked Questions,
user’s guides, reference manuals, and warranty information
BIOS updates, drivers, and setup disk files to download
contact information, including telephone numbers for Technical
Support and links to vendor web sites
automated email form for your technical support questions
Reseller’s area (password accessible).
To access the NEC Computers Home Page, enter the following Internet
Uniform Resource Locator (URL) in your browser:
www.neccomp.com
