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NEAX2000

IVS

Maintenance Manual

Page 126

ND-70926

(E),

Issue

3.0

CHAPTER 2 TROUBLESHOOTING

Fault Diagnosis and Troubleshooting

(3) If Dial Tone is returned after seizing

the original trunk, there is a
problem with the distant office, the
Carrier Equipment or the line.

(4) If not, check for trouble with wiring

on the MDF and the trunk card.

Any dialed digit is not
transmitted to the distant office.

(1) System Data Programming for the

trunk route: CM35 YY=01, 08, 20

(2) When the Sender Start condition is

set to Wink or Delay Dial by CM35
YY=20, check if answer signal is
returned from the distant office.

(1) Trunk card

(2) FP card

(3) MP card

MDF

ODT

CHECK

REPLACE

Summary of Contents for NEAX 2000IVS2

Page 1: ...ND 70926 E ISSUE 3 PART OF STOCK 151969 Maintenance Manual FEBRUARY 2001 NECAmerica Inc...

Page 2: ...ocument for use by its employees and customers The information contained herein is the property of NEC America Inc and shall not be reproduced without prior written approval from NEC America Inc NEAX...

Page 3: ...13 1 2 3 14 1 2 3 15 1 2 3 16 1 2 3 17 1 2 3 18 1 2 3 19 1 2 3 20 1 2 3 21 1 2 3 22 1 2 3 23 1 2 3 24 1 2 3 25 1 2 3 26 1 2 3 27 1 2 3 28 1 2 3 29 1 2 3 30 1 2 3 31 1 2 3 32 1 2 3 33 1 2 3 34 1 2 3 3...

Page 4: ...91 1 2 3 92 1 2 3 93 1 2 3 94 1 2 3 95 1 2 3 96 1 2 3 97 1 2 3 98 1 2 3 99 1 2 3 100 1 2 3 101 1 2 3 102 1 2 3 103 1 2 3 104 1 2 3 105 1 2 3 106 1 2 3 107 1 2 3 108 1 2 3 109 1 2 3 110 1 2 3 PAGE No I...

Page 5: ...LINE STATUS DISPLAY 29 General Description 29 Service Conditions 29 Programming Procedure 29 Operating Procedure 29 BATTERY RELEASE CONTROL 31 General Description 31 Service Conditions 31 Programming...

Page 6: ...ocedure for Unplugging Plugging Circuit Cards 58 Static Electricity Guard 60 Turning Power ON 63 Turning Power OFF 63 OUTLINE OF TROUBLESHOOTING 64 FAULT DETECTION 65 FAULT DIAGNOSIS AND TROUBLESHOOTI...

Page 7: ...Report Scheduling Indication 45 Figure 1 4 System Outline of Remote MAT 51 Figure 2 1 Static Electricity Guard 1 of 2 60 Figure 2 1 Static Electricity Guard 2 of 2 61 Figure 2 2 Troubleshooting Outlin...

Page 8: ...le 1 8 Examples of Fault Occurrence Display Using MATWorX or MATWorX Studio 22 Table 1 9 Example of Fault Restoration Display Using MATWorX 26 Table 1 10 Status of Single Line Telephone and Dterm 30 T...

Page 9: ...em USING THIS MANUAL This manual contains the following chapters CHAPTER 1 MAINTENANCE SERVICE FEATURES This chapter describes the general description service conditions programming and operating proc...

Page 10: ...and setting data required for programming the PBX system MATWorX Studio User Guide Provides information to install and use MATWorX and MATWorX Studio including highlights about features of the progra...

Page 11: ...enance Manual ND 70926 E Issue 3 0 Page 3 CHAPTER 1 MAINTENANCE SERVICE FEATURES This chapter describes the general description service conditions programming and operating procedures of the maintenan...

Page 12: ...ICE FEATURES How to Read This Chapter HOW TO READ THIS CHAPTER In the programming procedure the meaning of 1 2 and marking are as follows 1 1st Data 2 2nd Data Initial Data With the system data clear...

Page 13: ...ormat on CAT MAT by Command Operation The fault information is separated into four parts and displayed on four screens 1ST SCREEN 1 01 MN MP 00 2 99 10 24 20 31 2ND SCREEN 4TH SCREEN 3 X X X X X X X X...

Page 14: ...led External alarm indication is provided using a contact to ground at the main distribution frame One contact is needed for minor alarms and one contact is needed for major alarms 4 The alarm kind Ma...

Page 15: ...is determined by standard data No Fault Memory store No External Alarm output To assign NONE enter CCC 01 System Initialization NOTE 1 04 MP FP AP communication failure 08 FP AP card down 09 Power fa...

Page 16: ...ry store No External Alarm output To assign NONE enter CCC 18 FP AP card returned to normal condition 19 Power failure returned to normal condition 30 DTI line returned to normal condition 31 DCH BRT...

Page 17: ...rmation is to be registered into Fault Memory In this case External Alarm Kind cannot be changed NOTE 4 The External Alarm Kind for Number of faulty trunks was less than predetermined number is fixed...

Page 18: ...y Interface PN DK00 to the desired LEN NOTE 1 The card number of the External Key Interface PN DK00 must be assigned to the first LEN LEVEL 0 and third LEN LEVEL 2 of each card slot NOTE 2 Circuit No...

Page 19: ...N on Page 13 CPU Kind and Number that detected the fault MP00 MP FP00 03 17 19 FP Number 0 3 17 19 AP04 15 20 31 AP Number 4 15 20 31 Date and Time ofFault Occurrence and Restoration Fault Information...

Page 20: ...hannel link connection failure 22 CCH IPT link connection failure 24 Australia Only Number of faulty trunks was more than predetermined number 25 Number of lockout stations was more than predetermined...

Page 21: ...condition 37 Synchronism of DPC returned to normal condition 38 SMDR output buffer memory returned to normal condition 3B CS ZT returned to normal condition Table 1 3 Standard Data Set of External Al...

Page 22: ...mal condition 31 DCH BRT PRT D Channel link connection returned to normal con dition 32 CCH IPT link connection returned to normal condition Table 1 4 Standard Data Set of External Alarm Kind FAULT KI...

Page 23: ...ation MJ External Alarm Indication MN PZ PW121 MJ PZ PW121 MN MJ Steady light Steady light MN Steady light Steady light Table 1 6 Fault Information FAULT KIND NUMBER 01 Initial Kind System Initializat...

Page 24: ...Kind Overflow Kind 2B Fault Kind AP No CS ZT Interface No Table 1 7 Fault Restoration Information FAULT KIND NUMBER 18 FP AP No 19 Power Failure Restoration Kind 1 Power Failure Restoration Kind 2 Pow...

Page 25: ...ialize 1 Initialize by Reset Button SW1 2 Serious Failure 1 3 Serious Failure 2 4 Not used 5 Serious Failure 3 6 Serious Failure 4 7 Serious Failure 5 8 Serious Failure 6 9 SW3 was changed to 0 A Seri...

Page 26: ...failure 02 CS ZT condition read failure 03 CS ZT condition unmatch 04 B Channel condition unmatch 05 SYS ID upload failure 06 SYS ID download failure 07 CS ZT make busy failure 08 CS ZT data load fai...

Page 27: ...ones for BRT 0B INFO 0 for BRT 0C INFO 2 for BRT 0D Not used 0E Not used 0F Not used D Channel circuit No DCH BRT PRT 00 07 D Channel No 0 7 CCH IPT No 00 07 CCH IPT No 0 7 DLC Failure Kind 00 Termin...

Page 28: ...00 Memory accumulation exceeds the value set by CMD001 229 or CMD003 26 30 01 Memory overflowed When setting CMD000 126 1 01 Memory accumulation exceeds the value set by CMD001 229 or CMD003 26 30 For...

Page 29: ...ion is available via MATWorX or MATWorX Studio For the meanings of 8 byte data in the Description column of the MATWorX MATWorX Studio interface see in 1 To Display Fault Message by CAT on Page 15 For...

Page 30: ...08 13 26 MP System initialization Type Serious Failure 4 Data 16 67 89 AB CD FF FF FF 01 MJ 99 01 08 13 26 MP System initialization Type Serious Failure 5 Data F7 FF FF FF FF FF FF FF 01 MJ 99 01 08 1...

Page 31: ...01 FF FF FF FF FF 12 MN 99 01 08 13 27 MP CS ZT fault occurred Fault kind Fault notice from CS ZT CS ZT No 10 Data 00 04 00 10 31 01 FF FF 12 MN 99 01 08 13 27 MP CS ZT fault occurred Fault kind CS ZT...

Page 32: ...ta 0D 01 FF 10 31 FF FF FF 12 MN 99 01 08 13 27 MP CS ZT fault occurred Fault kind CS ZT expansion data setting failure CS ZT No 0 Data 0E FF FF 10 31 FF FF FF 12 MN 99 01 08 13 27 MP CS ZT fault occu...

Page 33: ...ta 03 FF FF FF FF FF FF FF 22 MN 99 01 08 13 28 AP 7 CCH IPT link connection failure CCH IPT NO 3 Data 03 FF FF FF FF FF FF FF 24 MN 99 01 08 13 26 FP 0 Number of faulty trunks was more than predeterm...

Page 34: ...N 99 01 08 13 27 MP CS ZT fault occurred Fault kind CS ZT connection down CS ZT No 10 Data 00 04 00 10 31 01 FF FF 2B MN 99 01 08 13 27 MP CS ZT fault occurred Fault kind CS ZT carrier has no space CS...

Page 35: ...FF FF 30 99 01 08 13 28 AP 5 DTI line returned to normal condition INFO 0 Data FB FF FF FF FF FF FF FF 30 99 01 08 13 28 AP 5 DTI line returned to normal condition INFO 2 Data FC FF FF FF FF FF FF FF...

Page 36: ...8 00 80 20 00 23 FF FF 37 99 01 08 13 27 FP0 Synchronism of DPC returned to normal condition DPC on the side of a partner DPC Number 0001FFFF Data 00 00 01 FF FF FF FF FF 37 99 01 08 13 27 FP0 Synchro...

Page 37: ...erforming this feature for a single line telephone this feature may affect the status of the other telephone in the same line circuit card Therefore use this feature only when a line fault has occurre...

Page 38: ...ne Telephone and Dterm INDICATION STATUS OF SINGLE LINE TELEPHONE STATUS OF Dterm REMARKS 00 Terminal is not connected Terminal is not connected or Tip wire is grounded 01 Terminal is connected Termin...

Page 39: ...the building this feature can disconnect the batteries from the PBX using the MAT or the CAT and prevent an excessive discharge of the battery Figure 1 1 System Diagram of Battery Release Control Serv...

Page 40: ...EC0 EC0 ST COMMAND DE EC0 00 1 00 EXE EC0 00 1 0 0 OK THE CURRENT STATUS DISPLAYS AFTER ENTERING FIRST DATA 00 1 BATTERY CONNECTION THE STATUS CHANGESTO BATTERY DISCONNECTION AFTER ENTERING SECOND DA...

Page 41: ...TWorX Studio or the CAT Service Conditions 1 Printout of connection status or execution report of forced release is available through the printer connected to the MAT 2 This feature is available for t...

Page 42: ...1 MAINTENANCE SERVICE FEATURES Station Trunk Status Display 2 To forcibly release the station trunk connection Operation DE EB0 EB0 ST COMMAND DE XXX CCC DXXX TRUNK NO TRUNK NO DE EB2 EB2 ST COMMAND D...

Page 43: ...displayed on the MAT or the CAT by direct command Idle Ringing in Incoming queue to Attendant Console Holding In a tandem connection Incoming queue to UCD Dialing Receiving dialed digits 3 The follow...

Page 44: ...to a trunk 12 Dialing to an ORT After consultation hold a station 13 Dialing to an ORT After consultation hold a trunk 14 Dialing to a trunk After consultation hold a station 15 Dialing to a trunk Af...

Page 45: ...ll After consultation hold a station 42 In Ringback Tone connection for the second call After consultation hold a trunk 44 In Ringback Tone connection for the operator call 45 In Ringback Tone connect...

Page 46: ...ing a trunk Table 1 12 Trunk Status Information STATUS CODE DESCRIPTION REMARKS 01 Incoming queue to Attendant Console 03 Attendant Camp On 04 In a trunk to station connection 05 Dialing In Tie Line 0...

Page 47: ...m connection 11 Three Way Calling with two stations 14 Dialing In Incoming Trunk of a trunk to trunk connection 19 Ringing In Trunk Direct Appearance on Dterm 1A Ringing In Direct InTermination DIT 1B...

Page 48: ...zation 00 Power on 01 SW1 on MP card 02 Endless Loop in H Rank 03 Endless Loop in L Rank 05 Stack Trouble 06 Address Trouble 07 COP Alarm 08 Abort 09 SW3 on MP card 0B Command from MAT CAT 0004 Last I...

Page 49: ...ion date Refer to the BATTERY REPLACEMENT TABLE for the recommended periods to replace the battery 0 50 C 2 YEARS AVERAGE 25 C BATTERY REPLACEMENT TABLE INSTALLATION DATE AMBIENT TEMPERATURE 5 35 C AV...

Page 50: ...2 to assign the time year month date time of periodic inspection for example battery exchange 2 When the time of periodic inspection comes the Dterm Alarm Function Key lights when the setting is the M...

Page 51: ...th DD 01 31 Date HH 00 23 Hour Assign the battery exchange to inspection kind 1 2 Y 3 00 0 Battery exchange alarm NONE No Data Specify the Dterm for alarm display 1 2 YY 16 01 Dterm 1 02 Dterm 2 X XXX...

Page 52: ...Page 44 ND 70926 E Issue 3 0 CHAPTER 1 MAINTENANCE SERVICE FEATURES Periodic Alarm To clear the alarm display DESCRIPTION DATA Clear the alarm display Y 1 00 Clear both MJ MN alarm 01 Clear MJ alarm...

Page 53: ...s for periodic maintenance for example battery check are registered by CM43 Y 2 in advance 2 The notification for maintenance is indicated by the alarm lamp MJ MN on the PWR card or external alarm pan...

Page 54: ...Month DD 01 31 Date HH 00 23 Hour Assign the check item for periodic maintenance 1 2 Y 3 00 07 Periodic maintenance 0 Battery check 1 7 Check item No 1 No 7 Specify the Dterm for alarm display if req...

Page 55: ...lt Report Scheduling NEAX2000 IVS2 Maintenance Manual ND 70926 E Issue 3 0 Page 47 Operating Procedure To clear the alarm display Operation DE EA1 EA1 ST COMMAND DE XX CCC XX XX 00 CLEAR BOTH MJ MN AL...

Page 56: ...card The same type of Key FD data must be loaded to the MP0 and MP1 cards You must prepare two Key FDs per each Key FD function and load the Key FD data to the MP0 and MP1 cards respectively 3 While o...

Page 57: ...n on the new MP1 card A few seconds later the MN lamp on the PWR card lights in yellow Now the system data are cleared 4 Flip the MB switch to ON UP position and set the SW3 switch to 0 On line on the...

Page 58: ...n then flip the MB switch on the active MP card to ON UP position Case 2 By System Data Setting Assign the following data for changeover CME0 Y 6 3600 MM DD HH mm MM Month 01 12 DD Date 01 31 HH Hour...

Page 59: ...ces to be managed are NEAX IMX NEAX IVS2 M100MX and NEAX IVS M100 refer to service conditions 1 for actual product names by countries Major functions of Remote MAT are as follows Automatic notificatio...

Page 60: ...ail is used the PC for RemoteMAT must be connected to Local Area Network LAN 6 Health check of remote maintenance lines is not available for NEAX2000 IVS M100 7 MJ Alarm MN alarm and alarm which are s...

Page 61: ...tination and repeated one after the other 11 When multiple faults occur within the predetermined time the fault information is reported at a time If a MN alarm is registered within t seconds the fault...

Page 62: ...XXXXX Station No Assign the function of analog data station to the required modem station number YY 07 1 X XXXXXXXX Station No 2 0 Data station Specify the recall interval timer of the MP built in mod...

Page 63: ...m of 26 digits Assign which kind of fault information is stored into the fault information memory and which kind of alarm is indicated Y 2 1 See Fault Messages on Page 5 Specify the alarm kind sent au...

Page 64: ...NEAX2000 IVS2 Maintenance Manual Page 56 ND 70926 E Issue 3 0 CHAPTER 1 MAINTENANCE SERVICE FEATURES Remote MAT Operating Procedure Refer to the RMAT Operation Manual for IMX...

Page 65: ...NEAX2000 IVS2 Maintenance Manual ND 70926 E Issue 3 0 Page 57 CHAPTER 2 TROUBLESHOOTING This chapter describes the precautions and the troubleshooting procedures...

Page 66: ...Unplug 3 Power ON These circuit cards must be plugged in or unplugged only with Power OFF to prevent damage to the card or other system circuitry PN CP15 FP PN CP20 MP PN AP00 A DBM PN AP00 B AP00 PN...

Page 67: ...M542 CONN PZ M557 CONN PZ VM00 PZ VM00 M VM00 PZ VM01 VM01 1 Power OFF or MB Switch ON 2 Plug in 3 Power ON or MB Switch OFF 1 Power OFF or MB Switch ON 2 Unplug 3 Power ON These circuit cards must b...

Page 68: ...ity Guard You must wear a grounded wrist strap to protect circuit cards from static electricity Figure 2 1 Static Electricity Guard 1 of 2 WHEN PLUGGING UNPLUGGING A CIRCUIT CARD WHEN HOLDING A CIRCUI...

Page 69: ...Electricity Guard 2 of 2 WHEN MAKING A SWITCH SETTING ON A CIRCUIT CARD WHEN CARRYING A CIRCUIT CARD WEAR A WRIST STRAP AND PERFORM THE WORK ON A GROUNDED CONDUCTIVE WORK SURFACE CIRCUIT CARD WHEN CA...

Page 70: ...2 TROUBLESHOOTING Precautions CAUTION You must hold the edge of a circuit card when plugging or unplugging the circuit card If you touch another area you may be exposed to hazardous voltage CARD FRON...

Page 71: ...line trunk cards are not operating with no busy lamps indication 2 Turn the SW1 switches of all the PZ PW121 PZ PW126 cards to OFF First turn OFF PIM0 Then turn OFF PIM1 to PIM7 CAUTION 1 When the op...

Page 72: ...ne START FAULT DIAGNOSIS AND TROUBLESHOOTING FAULT DETECTION METHOD SEE PAGE 65 1 ALARM INDICATION ON PWRU ALARM DISPLAY PANEL 2 LAMP INDICATION ON CIRCUIT CARDS 3 COMPLAINT FROM STATION USER OR OPERA...

Page 73: ...or MN alarm indicated on the AC DC PWR card or by the external Alarm Display Panel 2 Fault Detection by Lamp Indication on Circuit Cards When a fault occurs in the system you can detect the fault by l...

Page 74: ...on Page 119 Table 2 2 Lamp Indications on Circuit Cards KIND OF CIRCUIT CARD CARD NAME LAMP NAME COLOR INDICATIONS NORMAL ABNORMAL Control Cards PN CP14 MP RUN Green 120 IPM Flash Steady ON or OFF Fla...

Page 75: ...ON or OFF ALM1 Red OFF Steady ON ALM0 Red OFF Steady ON PN CC01 ETHER RUN Green 60 IPM Flash Steady ON or OFF Application Processor Cards PN 24CCTA CCT RUN Green 120 IPM Flash Steady ON or OFF LC Gree...

Page 76: ...AI RUN Green 120 IPM Flash Steady ON or OFF LINK Green Steady ON OFF RED Red OFF Steady ON RMT Red OFF Steady ON PN DAID PN DAID A DAI RUN Green 120 IPM Flash Steady ON or OFF LINK Green Steady ON OFF...

Page 77: ...UN Green 120 IPM Flash Steady ON or OFF PCM Red OFF Steady ON FRM Red OFF Steady ON MFRM Red OFF Steady ON RMT Red OFF Steady ON MRMT Red OFF Steady ON AIS Red OFF Steady ON PN 30DTC C DTI For Austral...

Page 78: ...FF SUB OPE2 Green Steady ON OFF SUB OPE1 Green Steady ON OFF SUB OPE0 Green Steady ON OFF L1 Green Steady ON OFF LYR Green Steady ON OFF LINK Green Steady ON OFF PN 24PRTA PRT RUN Green 120 IPM Flash...

Page 79: ...FF PN SC01 DCH RUN Green 120 IPM Flash Steady ON or OFF LC Green Steady ON OFF PN SC03 ICH RUN Green 120 IPM Flash Steady ON or OFF DOPE7 Green Steady ON OFF DOPE6 Green Steady ON OFF DOPE5 Green Stea...

Page 80: ...F Steady ON PN 6COTJ COT For Australia LF5 Red OFF Steady ON LF4 Red OFF Steady ON LF3 Red OFF Steady ON LF2 Red OFF Steady ON LF1 Red OFF Steady ON LF0 Red OFF Steady ON PN 8COTT COT For Australia LF...

Page 81: ...2CSIA A CSI For Australia Others OPE Green Steady ON OFF B12 Red ON OFF 60 IPM Flash B11 Red ON OFF 60 IPM Flash B10 Red ON OFF 60 IPM Flash B02 Red ON OFF 60 IPM Flash B01 Red ON OFF 60 IPM Flash B0...

Page 82: ...Red OFF Steady ON PN 2ILCA ILC ACT1 Green Steady ON OFF PAL1 Red OFF Steady ON ACT0 Green Steady ON OFF PAL0 Red OFF Steady ON PN 32IPLA IPELC RUN Green Flash 120 IPM Flash rapidly OFF LINK Green Stea...

Page 83: ...shooting method For details of the Fault Message feature see Fault Messages on Page 5 1 Display Format 1 01 MN MP 00 2 99 10 24 20 31 3 X X X X X X X X FAULT OCCURRENCE KIND NO FAULT RESTORATION KIND...

Page 84: ...XX XX Kind of System Initialization related information 1 Program address information 2 Receive command information F No system initialization related information Initial Kind See below The address of...

Page 85: ...ber 08 FP AP card down 3 XX XX XX XX FP AP Number 00 03 17 19 FP No 0 3 17 19 04 15 20 31 AP No 4 15 20 31 Replace the corresponding FP or AP card indicated in the FP AP Number 09 Power failure 3 XX X...

Page 86: ...ult Kind 01 CS ZT initial failure Make the CS ZT Make busy or Make idle condition by CME5 Y 3 Turn ON OFF the CS ZT power switch Fault Kind 02 CS ZT condition read failure Make the CS ZT Make busy or...

Page 87: ...the CS ZT Make busy or Make idle condition by CME5 Y 3 Turn ON OFF the CS ZT power switch Fault Kind 06 SYS ID download failure When input the SYS ID from MAT check if the number is correct Check the...

Page 88: ...Make busy or Make idle condition by CME5 Y 3 Turn ON OFF the CS ZT power switch Fault Kind 09 B channel make busy failure Make the CS ZT Make busy or Make idle condition by CME5 Y 3 Turn ON OFF the CS...

Page 89: ...uired Fault Kind 0D CS ZT expansion data read failure Make the CS ZT Make busy or Make idle condition by CME5 Y 3 Turn ON OFF the CS ZT power switch Fault Kind 0E CS ZT expansion data setting failure...

Page 90: ...m Fault Detail Kind 06 S bit error Check the DTI cable connection Fault Detail Kind 08 CRC error Fault Detail Kind 09 Slip detected Fault Detail Kind 0A Received signal is all ones for BRT Fault Detai...

Page 91: ...XX XX XX XX 4 XX XX XX XX DLC Failure Kind See below LEN 000 763 Station No X XXXXXXXX DLC Failure Kind 00 Terminal was cut off Check the cable connection between the terminal and the PBX Check to see...

Page 92: ...C Failure Kind 01 DPC on the side of oneself Check the switch setting of DPC If the fault cannot be cleared replace the card 28 SMDR output buffer memory overflow 3 XX XX XX XX Memory Kind Overflow Ki...

Page 93: ...CS ZT fault occurrence 4 15 20 31 CS ZT Interface No of CS ZT fault occurrence 000 255 Fault Kind 00 CS ZT connection down Check the connection of CS ZT and PBX from CS ZT Interface No Fault Kind 01...

Page 94: ...00 AC input failure 01 Fuse break 02 PWR alarm 30 DTI line returned to normal condition 3 XX XX XX XX Fault Detail Kind 00 PCM loss 01 Frame loss 02 Multi frame loss 03 AIS error 04 Remote alarm 05 Mu...

Page 95: ...8 Terminal circuit failure LEN 000 763 Station No X XXXXXXXX 37 Synchronism of DPC returned to normal condition 3 XX XX XX XX DPC Failure Kind DPC Number 38 SMDR output buffer memory returned to norma...

Page 96: ...SINGLE LINE TELEPHONE Dterm LINE STATUS REMEDIAL ACTION LINE STATUS REMEDIAL ACTION Hardware Test 00 Terminal is not connected Check the cable connection between the terminal and the PBX Check to see...

Page 97: ...nd check to see if the same failure occurs 06 DLC card down Replace the card with a known good one and check to see if the same failure occurs 08 Line failure detect Replace the terminal with a known...

Page 98: ...case of A law OFF In the case of law SW2 4 OFF Check to see if the SW3 switch is set to 0 On Line If the fault cannot be cleared replace the card PN CP20 MP RUN lamp is not flashing at 120 IPM Abnorma...

Page 99: ...Major trouble occurs or resident system program is not properly loaded See FAULT DIAGNOSIS AND TROUBLESHOOTING on Page 75 MN lamp is on Minor trouble occurs or resident system program is successfully...

Page 100: ...ESHOOTING on Page 75 ON lamp is not on Operation power is not being supplied Confirm the cable connection of PZ PW126 Confirm the lamp indication of PZ PW126 all lamps If the PZ PW126 lamp has abnorma...

Page 101: ...Abnormal operation of AP00 card Confirm the programming data CM05 Check to see if the SENSE switch is set as per the AP Number 04 15 20 31 assigned by CM05 Reset the MB switch Down Up Down Check the...

Page 102: ...s Confirm PSTN line status PN 2BRTC BRT RUN lamp is not flashing Abnormal operation of BRT card Confirm the programming data CM05 Check to see if the SENS switch is set as per the AP Number 04 15 20 3...

Page 103: ...2 Reset the MB switch Down Up Down If the fault cannot be cleared replace the card ALM1 lamp is on No 1 circuit transmission line fault Confirm No 1 circuit line status Confirm PSTN line status ALM0 l...

Page 104: ...value Check the receive line and external equipment Replace the remote CCT card PCM lamp is on No PCM signals arrive from the distant office Check to see if the line is correctly connected to the CCT...

Page 105: ...or three times FRM lamp is on Frame Alignment signals from the distant office cannot be received Check the receive line and external equipment Replace the remote CCT card MFRM lamp is on Multi Frame...

Page 106: ...witch Down Up Down Check the setting of SENSE switch 1 FP No 01 2 FP No 02 3 FP No 03 0 4 F Not used If the fault cannot be cleared replace the card LINK lamp is not on Layer 2 link connection failure...

Page 107: ...see if the cable between DAIA and DAIB is correctly connected Reset the MB switch Down Up Down RED lamp is on PCM signal loss or Frame Alignment signal loss Check to see if the cable between DAIA and...

Page 108: ...and DAIB Check to see if the cable between DAIA and DAIB is correctly connected Reset the MB switch Down Up Down RED lamp is on PCM signal loss or Frame Alignment signal loss Check to see if the cable...

Page 109: ...amp is on Remote alarm Check to see if the cable between DAIC cards sending side is correctly connected PN DAID DAID RUN lamp is not flashing Abnormal operation of DAID card Reset the MB switch Down U...

Page 110: ...d DAIE Check to see if the cable between DAID and DAIE is correctly connected Reset the MB switch Down Up Down RMT lamp is on Remote alarm Check to see if the cable between DAID and DAIE sending side...

Page 111: ...ectly connected PN DAIF DAIF RUN lamp is not flashing Abnormal operation of DAIF card Reset the MB switch Down Up Down If the fault cannot be cleared replace the card LINK lamp is not on Layer 2 link...

Page 112: ...the remote DTI card PCM lamp is on No PCM signals arrive from the distant office Check to see if the line is correctly connected to the DTI card Plug and unplug the DTI card Repeat this two or three t...

Page 113: ...distant office cannot be received Check the receive line and external equipment Replace the DTI card MFRM lamp is on Multi Frame Alignment signals from the distant office cannot be received Check the...

Page 114: ...s from the distant office cannot be received Check the receive line and external equipment Replace the DTI card MFRM lamp is on Multi Frame Alignment signals from the distant office cannot be received...

Page 115: ...fault cannot be cleared replace the card BUSY lamp is not on when even one line is busy Abnormal operation of IPT card Confirm the programming data CM30 Reset the MB switch Down Up Down If the fault...

Page 116: ...there is no reply go to For Point to Point connection only confirm the following a Confirm the opposite side condition as to above b Send ping to the IP address of the opposite IPT from a computer on...

Page 117: ...Confirm the condition of the LAN device connected to the IPT ex Power of HUB Confirm whether the MODE switch is set to 0 When the fault cannot be cleared by to above set the MODE to 1 and set the bau...

Page 118: ...predetermined value Check the receive line and external equipment Replace the remote PRT card PCM lamp is on No PCM signals arrive from the distant office Check to see if the PRT cable is correctly c...

Page 119: ...or three times FRM lamp is on Frame Alignment signals from the distant office cannot be received Check the receive line and external equipment Replace the remote PRT card MFRM lamp is on Multi Frame A...

Page 120: ...Y 0 Check to see if the SENSE switch is set as per the AP Number 04 15 assigned by CM05 Y 0 Reset the MB switch Down Up Down If the fault cannot be cleared replace the card PN SC00 CCH RUN lamp is not...

Page 121: ...ce side line or the public network side line PN SC03 ICH RUN lamp is not flashing Abnormal operation of ICH card Confirm the programming data CM05 Y 0 Reset the system Push the SW1 of MP Check to see...

Page 122: ...CSI card is removed If the fault cannot be cleared replace the card PN 2COTD COT For Australia Others LF lamp is on Transmission line fault Search for a line fault by CMB0 Y 1 or CMF5 Y 0 Check to see...

Page 123: ...n and the power switch of the correspondingZT Confirm if the corresponding ZT is in make busy status PN 2CSIA A CSI For Australia Others OPE lamp is not on D Channel link is not connected between CSH...

Page 124: ...LB01 lamp is on Loop Back 1 is set to No 0 circuit Confirm whether the SW1 1 is set to OFF LB02 lamp is on Loop Back 2 is set to No 0 circuit Confirm whether the SW1 2 is set to OFF LB11 lamp is on L...

Page 125: ...amming data CM0A Check to see if the BUS cable between each PIM is properly connected Reset the MB switch Down Up Down If the fault cannot be cleared replace the card PN 32IPLA IPELC PZ M571 LINK lamp...

Page 126: ...igital Trunk Interface and M10 is correctly connected Check the switch setting of M10 If the fault cannot be cleared replace the card TALM lamp is on Optical output line fault Check to see if the cabl...

Page 127: ...marks used in the troubleshooting procedures With respect to the item indicated on the right side of this mark perform a check or the required work If an abnormality is found take the required remedia...

Page 128: ...e following the tree downward from the START point If the related item has not been found gather more detailed information concerning the fault Step 3 The items indicated by the mark on the right side...

Page 129: ...set 3 If no Side Tone check for trouble with wiring on the MDF and LC card 1 LC card 2 Telephone set Dial Tone is not returned The station telephone set is DTMF type 1 System Data Programming for DTM...

Page 130: ...fter dialing the first digit Dial Tone is not disconnected At DTMF Telephone set 1 System Data Programming for the station CM12 YY 00 1 PBR card DTMF Receiver 2 LC card 3 Telephone set At any type of...

Page 131: ...ol of the telephone set 1 LC card 2 Telephone set 3 PWR card In case all station fails within same PIM The call is routed to a station other than the dialed number 1 System Data Programming for destin...

Page 132: ...e Busy Data CME5 of the trunk 2 System Data programming for the trunk CM10 BL Lamp on the trunk card is on 1 Disconnect the trunk from the line on the MDF 2 If the lamp goes out there is a problem wit...

Page 133: ...eturned by going off hook on the test telephone set check for trouble with wiring on the MDF and the trunk card 4 If not there is a problem with the distant office or the C O line 1 Trunk card In case...

Page 134: ...Carrier Equipment or the line 4 If not check for trouble with wiring on the MDF and the trunk card Any dialed digit is not transmitted to the distant office 1 System Data Programming for the trunk ro...

Page 135: ...the distant office is not disconnected 1 Appropriate signal DP DTMF to distant office is transmitted System Data Programming for DP signal CM35 YY 01 13 23 25 45 System Data Programming for DTMF sign...

Page 136: ...on the MDF 2 Connect a test telephone set to the line on the MDF 3 If the telephone rings check for trouble with wiring on the MDF and the trunk card 4 If not there is a problem with the distant offi...

Page 137: ...he trunk is DTMF In case of ODT card 1 System Data Programming for the trunk CM35 YY 00 09 10 2 Disconnect trunk from the line on the MDF 3 To perform a Loop Back Test make a back to back connect of t...

Page 138: ...LESHOOTING Fault Diagnosis and Troubleshooting The Tie Line Incoming Call DID Call is routed to a different station other than the dialed station or to Reorder Tone 1 System Data Programming for the t...

Page 139: ...swering the Call Speech Path Trouble No connection One way connection 1 Disconnect the trunk from the line on the MDF 2 To perform the Speech Path Test internally make the following connection on the...

Page 140: ...ndition excludes the Line Fault detected within a system When the station user flashes the switch hook 1 System Data Programming for the trunk CM35 YY 16 The failure occurs suddenly 1 Disconnect the t...

Page 141: ...X and the MDF or between the MDF and the lines is properly run to avoid induction from an AC Power Cable motor or power supply equipment 1 Trunk card 2 FP card 3 MP card 4 PWR card Low Voice Level 1 L...

Page 142: ...FER PFT FAULT Preassigned stations are not connected to the C O line when system alarm or power failure has occurred 1 Cross connection on the MDF is properly made 2 Between the AUC card and the COT c...

Page 143: ...g on Modular Box Rosette 2 DLC card is properly mounted 3 System Data Programming for the Dterm station CM10 CM11 CM12 CM13 CM90 CM93 4 RUN Lamp on the FP card and MP card is flashing 1 Dterm 2 DLC ca...

Page 144: ...BLESHOOTING Fault Diagnosis and Troubleshooting LCD does not display any information 1 Adjust Display contrast 1 Dterm 2 DLC card No Tone Ringer 1 System Data Programming for Dterm Tone Ringer CM90 YY...

Page 145: ...effective 1 ATTCON Lock out has been set via the Function Key 2 Perform the ATTCON Self Test See ATTCON Self Test Procedure on Page 140 3 Wiring on Modular Box Rosette 4 DLC card is properly mounted 5...

Page 146: ...Contrast 2 To test the LCD perform the ATTCON Self Test See ATTCON Self Test Procedure on Page 140 1 ATTCON 2 DLC card No Tone Ringer 1 System Data Programming for the console tone ringer CM60 YY 16...

Page 147: ...IVS2 Maintenance Manual ND 70926 E Issue 3 0 Page 139 DSS CONSOLE FAULT Keys on the DSS Console are ineffective 1 DLC card is properly mounted 2 System Data Programming for DSS Console CM10 CM96 CM97...

Page 148: ...sing Digit Key 0 3 Press Function Key 01 The green lamp will light 4 Press Function Key 01 again The green lamp will turn red 5 Press Function Key 01 again The red lamp will go off 6 Repeat above step...

Page 149: ...18 90 91 14 Press Function Key 92 The red lamp will light The ringer will stop 15 Press Function Key 92 The red lamp will go off 16 Press Function Key 93 The red lamp will light 17 Press Function Key...

Page 150: ...96 The red lamp will light 24 Press Function Key 96 again The red lamp will go off 25 Press Digit Key 26 Press Digit Key 27 Press Digit Keys 0 through 9 NOTE 1 To terminate the self test mode press Di...

Page 151: ...e Manual ND 70926 E Issue 3 0 Page 143 Figure 2 6 SN610 SN708 SN709 SN712 SN741 ATTCON Key Numbers END C 04 05 06 TALK 10 11 12 90 92 93 94 95 97 RLS LOOP4 LOOP5 LOOP6 91 3 2 1 6 5 4 9 8 7 0 01 02 03...

Page 152: ...NEAX2000 IVS2 Maintenance Manual Page 144 ND 70926 E Issue 3 0 This page is for your notes...

Page 153: ...NEAX2000 IVS2 Maintenance Manual ND 70926 E Issue 3 0 Page 145 CHAPTER 3 MAINTENANCE OPERATION This chapter explains how to save the office data and how to load and verify the office data...

Page 154: ...ease consult the Online Help included with MATWorX and MATWorX Studio Saving PBX data is useful for Backing up the MP AP memory data Office Data after a system operational test Replacing the MP AP Mem...

Page 155: ...comparing archived PBX data on your PC against current data in the PBX s memory can be achieved via MATWorX and MATWorX Studio For instructions please consult the Online Help included with MATWorX and...

Page 156: ...NEAX2000 IVS2 Maintenance Manual Page 148 ND 70926 E Issue 3 0 This page is for your notes...

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