NEC N8800-096F, User Manual

Page: 371 / 427

7-44 Troubleshooting
Some items cannot be monitored in NEC ESMPRO Manager:
o
NEC ESMPRO Manager Ver4.23 or later is necessary to monitor NEC
Express5800/ft series. If you are using older version, install NEC ESMPRO
Manager CD-ROM that comes with the device.
Various logs cannot be referred in ESRAS Utility:
o
ESRAS Utility is software that refers various logs, print out, output to a file, and
initialization in NEC Express5800/ft series in which NEC ESMPRO Agent is
installed. When ESRAS Utility of NEC ESMPRO Manager is used, there are
some devices that cannot refer various logs.
o
Use ESRAS Utility of NEC ESMPRO Agent. It is registered in CD-ROM that
comes with the device. Install it from related utility of ESMPRO setup.
Managing dual mode system:
o
When managing dual mode system, install Operation/Standby separately to local
disk. Installation of NEC ESMPRO Agent is same as normal installation except
installing to two servers.
The monitoring event is not alerted:
o
The alert function is based on the event information registered in the event log of
the system. Thus, set the event log process on the event viewer to [Overwrite
events as needed]. The monitoring event is not alerted in the setting other than
that.
o
The event registered in the monitoring event tree on the setting tool of alert
function (Alert Manager) is not alerted to the manager if Alert Manager Main
Service does not operate. Even when the service is operating, if the
enabled/disabled flag of each alerting ways is disabled, the event is not alerted.
The alert enabled/disabled flag is set by selecting [Base Setting] – [Report]
Properties from [Setting] of Alert Manager. Also the event occurred before
Eventlog Service started at the time of system startup cannot be alerted.
o
You can set the time to the shutdown by selecting [Base Setting] – [Other] on the
setting tool of the alert function (Alert Manager). The initial value is 20 seconds.
When you set smaller value than this, the alert may not be performed at the time
of shutdown.
o
When an alert failure occurs at the time of alerting of monitoring target event, an
error message is logged in the event log. If you newly log the error message which
occurs at the time of alerting as a monitoring target event, the error at the time of
alerting will be alerted again. As the result, large number of alerts will be sent
when recovering the failure. This leads to the increase of system load and the
degradation of the performance. Do not register the events especially which are
produced by the following alert function services as the monitoring target.
Alert Manager ALIVE(S) Service
Alert Manager Main Service
Alert Manager Socket(S) Service