55
Appendix
Troubleshooting
• Fir
s
t, check whether the
s
oftware
u
pdate i
s
req
u
ired. If
req
u
ired,
u
pdate the
s
oftware.
• If a
s
ymptom doe
s
not improve after it
s
ca
us
e ha
s
been
identified, refer to the web
s
ite (http://www1.media
s
.
net/mx) or contact the
s
hop of p
u
rcha
s
e.
■
Power supply
■
Charging
■
Operation of the product
Power does not turn ON.
• I
s
the battery pack in
s
erted correctly?
P.18
• I
s
the battery pack charged?
P.19
Cannot charge (Notification LED does not light or
blinks).
• I
s
the battery pack in
s
erted correctly?
P.18
• I
s
the AC charger pl
u
g
s
ec
u
rely connected
to the power o
u
tlet?
P.19
• If yo
u
are
us
ing the microUSB cable for PC
connection, i
s
the PC powered on?
–
• If yo
u
make a call, perform data
comm
u
nication, or
us
e
s
ome other f
u
nction
for a long time while charging, thi
s
prod
u
ct
may become hot and charging may be
s
topped. In thi
s
ca
s
e, charge again after the
prod
u
ct cool
s
down.
–
The product becomes hot during operations or
charging.
• The prod
u
ct, battery pack, or AC charger
may become hot d
u
ring operation
s
or
charging, or if yo
u
us
e the camera f
u
nction
for a long time while charging.
Thi
s
i
s
not a
s
afety hazard,
s
o yo
u
can
contin
u
e to
us
e them.
–
• If yo
u
us
e the camera f
u
nction for a long
time, the prod
u
ct may become hot and the
camera f
u
nction may end. Wait a while
before re
s
tarting to
us
e the camera f
u
nction.
–
Battery pack usage time is short.
• Ha
s
the prod
u
ct been o
u
t of the network
s
ervice area for a long time?
A
s
thi
s
prod
u
ct
s
earche
s
for radio wave
s
in
order to enable comm
u
nication when o
u
t of
the network
s
ervice area, more electricity i
s
con
su
med than
usu
al.
–
• The battery pack
us
age time varie
s
depending on the
us
age condition
s
and the
degradation level.
–
• The battery pack i
s
a con
su
mable. The
available
us
age time
s
horten
s
every time the
battery pack i
s
recharged.
If the
us
age time
s
ignificantly red
u
ce
s
compared to the time of p
u
rcha
s
e even if the
battery pack i
s
f
u
lly charged, p
u
rcha
s
e the
s
pecified battery pack.
–
Power turns off or automatic restart occurs.
• If the battery pack terminal i
s
dirty, the
contact may become poor and the power
may be t
u
rned off. If dirty, wipe the battery
pack terminal
s
with, for example, a dry
cotton
s
wab.
–
No operation occurs by tapping or pressing a key.
• I
s
the power t
u
rned off?
P.20
• I
s
s
leep mode
s
et? Pre
ss
the power
s
witch
to cancel
s
leep mode.
P.20
• I
s
the
s
creen locked?
P.20
• Are yo
u
to
u
ching the to
u
ch panel correctly?
P.19
Tapping does not work properly.
• Do yo
u
tap the
s
creen with gloved hand
s
?
–
• Do yo
u
tap with the tip of a fingernail, or i
s
there any foreign matter between yo
u
r hand
and the
s
creen?
–
• I
s
the di
s
play covered with a protective
s
heet? Some type
s
of protective
s
heet
s
prevent correct operation.
–
Screen response to tapping or key pressing is slow.
• The
s
creen re
s
pon
s
e may
s
low down if large
amo
u
nt
s
of data are
s
aved in thi
s
prod
u
ct or
tran
s
ferred between the prod
u
ct and the
microSD card.
–
The SIM card is not recognized.
• I
s
the SIM card in
s
erted in the right
direction?
P.17
