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NEC Express5800/R120i-2M, Installation Manual

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NEC Express5800/R120i-2M Installation Manual Download Page 80

 

Installation Guide (Windows Server 2019) 

80 

NEC Express5800 Series 

Maintenance 

This chapter explains maintenance of server, and what actions are to be taken in case of trouble when operating 

this server. 

 

1. Failure Information 

Describes how to collect the failure information. See this section in case of a failure. 

 

2. Troubleshooting 

Describes how to troubleshoot the server. See this section if you suspect a failure. 

 

3.  Windows System Recovery 

Describes Windows recovery setup. See this section if the Windows is corrupt. 

 

Summary of Contents for Express5800/R120i-2M

Page 1: ...Express5800 R120h 2M R120h 2M 2nd Gen R120h 2M 3rd Gen Express5800 R120h 1E Express5800 R120h 2E Express5800 T120h Express5800 R110j 1 NEC Express Server Express5800 Series Chapter 1 Installing Window...

Page 2: ...llation 40 3 3 1 Setup flow 40 3 3 2 Requirements for Setup 41 3 3 3 Installation procedure 41 3 4 Standard Program Package Installation 50 3 4 1 Before the installation 50 3 4 2 Installing Standard P...

Page 3: ...Process Dump File 78 5 Backup of system information 79 Chapter 2 Maintenance 80 1 Failure Information 81 1 1 Collecting Event Logs 81 1 2 Collecting Configuration Information 83 1 3 Collecting User Mo...

Page 4: ...duct When using the EXPRESSBUILDER Starter Pack version see this manual before installing Windows Supported versions is as follows Supported versions EXPRESSBUILDER E8 10 010 06 3 86 5 Starter Pack S8...

Page 5: ...ates items that must be confirmed when handling hardware or operating software Tips Indicates information that is helpful to keep in mind when using this server Optical disk drive This server is equip...

Page 6: ...he following models are supported by this document If not mentioned especially the contents is for all models When the contents differs by model each contents are described with model name Supported m...

Page 7: ...countries Intel Pentium and Xeon are registered trademarks of Intel Corporation of the United States Broadcom NetXtreme LiveLink Smart Load Balancing are registered trademarks or trademarks of the Br...

Page 8: ...s document contact your sales representative 5 Regardless of article 4 NEC Corporation assumes no responsibility for effects resulting from your operations 6 The sample values used in this document ar...

Page 9: ...Windows OS and mass storage controllers which is supported by EXPRESSBUILDER Starter Pack 2 Flow of Windows Installation Describes the flow chart of Windows installation 3 Installing Windows Server 2...

Page 10: ...te down the product key and keep it with other accessories Refer to the following for the installation of virtual OS If your virtualization infrastructure is Hyper V Refer to the following web site fo...

Page 11: ...e Guide or Chapter 1 4 Details of EXPRESSBUILDER in Maintenance Guide Common Usage Remove a CD DVD and removable media from the server restart the server and press F10 key EXPRESSBUILDER during POST 1...

Page 12: ...oller 2GB RAID 0 1 5 6 N8103 191 RAID Controller 4GB RAID 0 1 5 6 N8103 192 RAID Controller RAID 0 1 N A N8103 193 RAID Controller 2GB RAID 0 1 5 6 N A N8103 194 RAID Controller 4GB RAID 0 1 5 6 N A N...

Page 13: ...2 RAID Controller RAID 0 1 N A N A N A N8103 193 RAID Controller 2GB RAID 0 1 5 6 N A N A N A N8103 194 RAID Controller 4GB RAID 0 1 5 6 N A N A N A N8103 195 RAID Controller RAID 0 1 N8103 201 RAID C...

Page 14: ...N8103 192 RAID Controller RAID 0 1 N A N8103 193 RAID Controller 2GB RAID 0 1 5 6 N A N8103 194 RAID Controller 4GB RAID 0 1 5 6 N A N A N8103 195 RAID Controller RAID 0 1 N8103 201 RAID Controller 2G...

Page 15: ...troller RAID 0 1 N A N8103 193 RAID Controller 2GB RAID 0 1 5 6 N A N8103 194 RAID Controller 4GB RAID 0 1 5 6 N A N8103 195 RAID Controller RAID 0 1 N8103 201 RAID Controller 2GB RAID 0 1 5 6 Other o...

Page 16: ...8103 192 RAID Controller RAID 0 1 N8103 193 RAID Controller 2GB RAID 0 1 5 6 Other options N8103 196 RAID Controller 2GB RAID 0 1 5 6 N8103 184 E184 SAS Controller N8103 197 SAS Controller N8190 163 F...

Page 17: ...k 1 Express5800 R120i 1M R120i 2M R120i 1M R120i 2M N8104 206 Quad Port 1000BASE T LOM Card N8104 207 Dual Port 10GBASE T LOM Card N8104 208 Dual Port 10 25GBASE SFP LOM Card N8104 209 Quad Port 1000B...

Page 18: ...ard N8104 176 Dual Port 10GBASE SFP LOM Card N A N A N8104 177 Dual Port 25GBASE SFP LOM Card N A N A N8104 178 Dual Port 1000BASE T Adapter N8104 179 Quad Port 1000BASE T Adapter N8104 180 Dual Port...

Page 19: ...E SFP LOM Card N8104 178 Dual Port 1000BASE T Adapter N8104 179 Quad Port 1000BASE T Adapter N8104 180 Dual Port 1000BASE T Adapter N8104 181 Quad Port 1000BASE T Adapter N8104 182 Dual Port 10GBASE T...

Page 20: ...Port 1000BASE T Adapter N8104 180 Dual Port 1000BASE T Adapter N8104 181 Quad Port 1000BASE T Adapter N8104 182 Dual Port 10GBASE T Adapter N8104 183 Dual Port 10GBASE T Adapter N8104 184 Dual Port 10...

Page 21: ...al Port 10GBASE T LOM Card N8104 176 Dual Port 10GBASE SFP LOM Card N8104 178 Dual Port 1000BASE T Adapter N8104 179 Quad Port 1000BASE T Adapter N8104 180 Dual Port 1000BASE T Adapter N8104 181 Quad...

Page 22: ...t After building environment back up the setting information of the system in advance of any troubles If the setup completed apply Windows Update as needed to update the system to the most recent Star...

Page 23: ...Chapter 2 1 System Utilities in Maintenance Guide System Configuration BIOS Platform Configuration RBSU Date and time Time Zone Unspecified Time Zone R120h 1M R120h 2M R120h 1E R120h 2E T120h Change...

Page 24: ...e in Windows Server 2019 installation the setup may erase existing data unexpectedly Refer to displayed disk capacity or partition size to find target hard disk drive If it is difficult to determine t...

Page 25: ...n the recommended size expand the partition size or add another hard disk drive If sufficient free area cannot be allocated for the paging file perform either of the following after install Windows Sp...

Page 26: ...400 MB or more in dynamic volume Paging files in a dynamic volume cannot be used for collecting memory dump Thus collecting memory dump fails This value is installed memory size 1 100 MB when the inst...

Page 27: ...calculated as follows 12 400MB 2 048MB 400MB 2 048MB 400MB 100MB 17 396MB The above mentioned partition size is the minimum partition size required for system installation Ensure that the partition si...

Page 28: ...k drive Recovery Partition 499MB EFI System Partition ESP 100MB 1 Microsoft Reserved Partition MSR 16MB 2 For example when 61 440MB is specified for partition size the area available free area is calc...

Page 29: ...etting Initialization of trusted platform module TPM Depending on your system it may not be supported Refer to the Instruction Manuals about hardware Support for NIC teaming in Windows Server 2019 The...

Page 30: ...ect hard disk drives from the RAID controller that is not to be setup 3 2 1 Setup flow End of Rapid Setup 5 Backup of system information 4 Setting up for Maintenance 3 9 Installing Applications 3 8 Se...

Page 31: ...p DVD ROM Microsoft operating system installation media hereafter referred to as Windows Server 2019 DVD ROM Starter Pack Starter Pack DVD Optional or downloading from our website The Starter Pack whi...

Page 32: ...t of EXPRESSBUILDER is set When the following screen appears click First Time Set Up Wizard When setting is completed the process proceed to step 3 For details of EXPRESSBUILDER and First Time Set Up...

Page 33: ...available Each media supports the following file format File on a USB drive Flat ISO SMB CIFS Windows Share Flat ISO Flat a standard folder file structure ISO single ISO or UDF file Choose an OS sourc...

Page 34: ...erted Click connect of the lower right of the screen 6 Mounted RAID controller is automatically recognized Wait until installation completes When the RAID system is not configured EXPRESSBUILDER confi...

Page 35: ...for the OS installation Password can be used alphanumeric characters only If a sign such as is included an error message will appear Set your time zone You can enable the functions of Windows if neces...

Page 36: ...estination drive logical drive existing data may be cleared unexpectedly Be careful when you select hard disk drive for installation Firmware Update This feature is the reservations in future 8 When c...

Page 37: ...dows installation automatically starts 10 The following screen appears depending on the setting of Step 7 Desktop Experience Type a password and click Finish Tips If you entered a password in step 7 t...

Page 38: ...nstalling Windows Server 2019 Installation Guide Windows Server 2019 38 Chapter 1 Installing Windows Press Ctrl Alt Delete key to unlock Enter the password and press Enter key Windows Server 2019 star...

Page 39: ...dard Program Package Installation to install SPP 13 See Chapter 1 3 5 Setting for collecting specific event log to setup it 14 Install drivers and specify detailed settings according to Chapter 1 3 6...

Page 40: ...to be setup Note Manual Installation installs OS without EXPRESSBUILDER 3 3 1 Setup flow End of Manual installation 5 Backup of system information 4 Setting up for Maintenance 3 9 Installing Applicati...

Page 41: ...om a removable media device Copy and prepare the following files onto a removable media in advance Starter Pack software 010 drivers sw_raid1_driver 3 3 3 Installation procedure Note Read the precauti...

Page 42: ...displayed Go to Step 6 If the following message is not displayed Go to Step 8 6 After connecting the removable media where the onboard RAID controller driver was copied specify the path and click OK...

Page 43: ...tem you want to install and click Next Options are displayed depending on the installation media you are using Tips Read the message of the screen and then choose an installation option Windows Server...

Page 44: ...tion screen is displayed If the driver was loaded in steps 6 and 7 or if the onboard RAID controller is not in use proceed to step 15 If you select Load driver here the following screen will be displa...

Page 45: ...splayed on the screen click Drive options advanced 16 Specify the partition size in the text box and the click Apply When the following window appears click OK Tips When creating a partition the OS cr...

Page 46: ...formatted because data in the partition will be erased 18 Select the created partition and then click Next Tips The number of partitions displayed differs depending on the hardware configuration If St...

Page 47: ...e Windows Server 2019 47 Chapter 1 Installing Windows 19 Set user settings according to operating system chosen in step 9 Desktop Experience Type a password and click Finish Press Ctrl Alt Delete keys...

Page 48: ...ling Windows Windows Server 2019 starts Server Core Press Ctrl Alt Delete keys to unlock The password is needed to change Choose OK and press Enter key Enter a new password and press Enter key Choose...

Page 49: ...ter 1 3 6 Setup of Device Drivers 23 Confirm if Windows is activated according to Chapter 1 3 7 License Authentication 24 See Chapter 1 3 8 Setup of Windows Server 2019 NIC Teaming LBFO to setup a tea...

Page 50: ...options refer to the following procedure to install these drivers individually from Starter Pack DVD before installing SPP SPP may be stopped with error if you do not install the driver beforehand Al...

Page 51: ...Administrators privilege 2 Set the Starter Pack DVD to the drive 3 Run the start_up bat under the root folder on DVD 4 Click Integrated Installation on the menu 5 Choose Standard Program Package on th...

Page 52: ...LO virtual media is disconnected When iLO remote console and iLO virtual media is disconnected connect again after 30 seconds or more 7 Click OK Note If the following message displayed during installi...

Page 53: ...win seamless 4 Type the following command and then press Enter key instcmd vbs spp s D software 010 win seamless instcmd vbs spp s 5 If you had updated firmware beforehand click OK to start the insta...

Page 54: ...g Windows Server 2019 Installation Guide Windows Server 2019 54 Chapter 1 Installing Windows 6 Click OK 7 After removing the Starter Pack DVD restart Windows Server 2019 manually SPP installation is n...

Page 55: ...confirm the contents and click OK The setting is now complete Close Local Group Policy Editor 2 Server Core Sign in with the built in Administrators privilege to Windows Server system which can recog...

Page 56: ...ole using an administrator s account Remotely changing the settings by using the operating system s remote desktop feature is not supported Choose the Internet Protocol TCP IP check box when specifyin...

Page 57: ...dapter xx 1 N8104 178 HPE Ethernet 1Gb 2 port 332T Adapter xx 1 N8104 179 HPE Ethernet 1Gb 4 port 331T Adapter xx 1 N8104 180 HPE Ethernet 1Gb 2 port 361T Adapter xx 1 N8104 181 HPE Ethernet 1Gb 4 por...

Page 58: ...ect network adapter name can be displayed by following the procedure below 1 Start Device Manager 2 Open Network Adapters right click on the relevant adapter and select Uninstall Device 3 When Delete...

Page 59: ...the network adapter should be set as Enabled The default value of Flow Control is may become disabled so if Flow Control in the destination device is set as Enabled enable the network adapter 1 Open...

Page 60: ...quired after delete DmaRemappingCompatible 3 6 3 Using Graphics Accelerator For installation with the Rapid Setup or Manual installation the drivers are installed by Standard Program Package If you in...

Page 61: ...e optical disk drive 2 Run the packages cp055510 exe on the DVD to install the driver 3 After installing driver restart the server 3 6 7 Using 480GB SSD Adapter for OS Boot N8103 239 The driver for th...

Page 62: ...the license is authenticated or not in the next step Note To activate Windows Server 2019 enter the Product Key written on the COA Certificate of Authenticity label The COA label of Windows Server 201...

Page 63: ...process according to the message When not connected to the Internet Go to Step 4 4 Perform the license authentication by phone Go to the appropriate step according to OS installation media you are us...

Page 64: ...ver 2019 64 Chapter 1 Installing Windows 6 Type slui and then press Enter key 7 Change the product key On the next screen type the product key 8 Right click the lower left of the screen and click Run...

Page 65: ...dows 10 On the next screen choose your country and then click Next Get the installation ID required for license activation 11 Call the Microsoft license activation hotline and then tell your installat...

Page 66: ...tion is performed via the Internet Type the following command and then press Enter key This completes authentication The server does not connect to the Internet Use telephone for license authenticatio...

Page 67: ...m wizard then starts 3 Type the name of the team to create and then select the network adapter to include in the team from the Member adapters list 4 Click Additional properties 5 Specify the required...

Page 68: ...n see the manual of the network switch All NICs in the team must be connected to the same subnet Teaming of different speed NICs is not supported Teaming of different vendor s NICs is not supported Wh...

Page 69: ...on unless this message is output multiple times at one time Level Warning Source Microsoft Windows MsLbfoSysEvtProvider Event ID 16945 Message MAC conflict A port on the virtual switch has the same MA...

Page 70: ...applications Application can install using iLO remote console and iLO virtual media Tips This function supports clean installation of applications only If you re install installed application refer t...

Page 71: ...ul interface tool needs to be installed If it is not installed some logs required for the maintenance may not be gathered If the following message displayed during installing applications click No to...

Page 72: ...section explains the procedures for collecting a memory dump debug information in the server Important When you restart the system to save the memory dump a message informing you that the system is s...

Page 73: ...4 Setting up for Maintenance Installation Guide Windows Server 2019 73 Chapter 1 Installing Windows 2 Click System info 3 Click Advanced system settings 4 In Startup and Recovery click Settings...

Page 74: ...ing when specifying a dump file We recommend specifying Kernel memory dump for Write debugging information Specify a drive that has a free space of at least the memory capacity mounted on the server 4...

Page 75: ...4 Setting up for Maintenance Installation Guide Windows Server 2019 75 Chapter 1 Installing Windows 7 Click the Advanced tab on the Performance Options window 8 In Virtual memory click Change...

Page 76: ...dows 9 Clear the Automatically manage paging file size for all drives check box and then click Custom size 10 In Paging file size for each drive enter the value equal or larger than the recommended va...

Page 77: ...ile according to the increased memory size If an error occurs in setting the paging file to a drive exceeding 2TB close Virtual memory and Performance Options and then set in the following way ex Sett...

Page 78: ...dow that reported the error 1 Right click an empty area of the taskbar and then click Task Manager or press Ctrl Shift Esc keys to start Task Manager 2 Click More details 3 Click the Processes tab 4 R...

Page 79: ...tion After environment building back up the setting information of the system in advance of any troubles Back up RBSU settings contained in system utility For details see Chapter 1 Backup and Restore...

Page 80: ...case of trouble when operating this server 1 Failure Information Describes how to collect the failure information See this section in case of a failure 2 Troubleshooting Describes how to troubleshoot...

Page 81: ...ted only at the request of your sales representative Important Do not reset during dumping memory or restarting the server even if the message of virtual memory shortage appears 1 1 Collecting Event L...

Page 82: ...records events related to running applications Security records events related to security System records events that occur in Windows system components 3 Click Save All Events As from Action menu 4...

Page 83: ...re information or configuration Tips If a STOP error system error or stall occurs restart the system and then follow the steps below 1 Right click the left bottom of screen and click Run from the menu...

Page 84: ...p If an error occurs the dump file will be saved to get necessary information You can specify any location for saving the diagnostic information For details see Chapter 1 4 1 Specifying Memory Dump Se...

Page 85: ...check Maintenance Guide 2 1 Problem of OS Unable to apply Standard Program Package According to your environment individual installation of firmware and drivers may be required before applying Standar...

Page 86: ...Copy the following folder from Starter Pack DVD to a removable media in advance Starter Pack software 010 drivers sw_raid1_driver 1 After turning on the server or restarting the server insert the OS...

Page 87: ...llation Guide Windows Server 2019 87 Chapter 2 Maintenance Tips The volume label for each drive can be checked from the display result of the dir command Example dir C 8 Exit the command prompt The dr...

Page 88: ...Installation Guide Windows Server 2019 88 NEC Express5800 Series Appendix 1 List of Windows Event Logs Shows a list of Windows event logs...

Page 89: ...ogram Package This event may be registered when Firefall is enabled but this does not affect system operation 11 Elxfc Error The driver detected a controller error on Device RaidPortX X is any number...

Page 90: ...ation Popup cannot be found Either the component that raises this event is not installed on your local computer or the installation is corrupted You can install or repair the component on the local co...

Page 91: ...e YYYY MM DD hh mm ss Event Class 0x11 Event Code 0x0C Status Critical Description Redundancy status changed to xxxxx by adapter in slot x port x When starting system or applying Standard Program Pack...

Page 92: ...o the NIC issues flowchart in the Troubleshooting Guide for more information When installing an OS starting system or applying Standard Program Package This event does not affect system operation 7000...

Page 93: ...name depending on the LAN board When installing an OS starting system or applying Standard Program Package This event does not affect system operation 4 q57nd60a Warning xxxxx xx The network link is...

Page 94: ...ng xxxxx xx Network link is disconnected x is a different display name depending on the LAN board When installing an OS starting system or applying Standard Program Package This event does not affect...

Page 95: ...P_PCIxxxx RDMA has been implicitly disabled due to RDMA interface incompatibility between NDIS Miniport ver x xx xx x and VBD ver x xx x x drivers VBD driver upgrade is required x depends on the syste...

Page 96: ...be enabled end to end on all network interfaces and switches to avoid performance degradation from dropped packets ACTION Enable link level flow control or priority flow control for network direct po...

Page 97: ...net Port Configuration Tool to change the port option If the problem persists use a cable module that is found in the supported modules and cables list for this device x depends on the optional LAN bo...

Page 98: ...X did not register with DCOM within the required timeout While the system is running This event does not affect system operation 10149 Microsoft Windows WinRM Warning The WinRM service is not listenin...

Page 99: ...Detailed HRESULT Returned hr 0xC004F022 Original hr 0x When restarting an OS This event does not affect system operation if it is not recorded repeatedly after activating the Windows 3007 EvntAgnt War...

Page 100: ...s WMIS could not be established While the system is running This event does not affect system operation if it is not recorded after connecting to the internet 202 Microsoft Windows DeviceSetupManager...

Page 101: ...Revision Record Installation Guide Windows Server 2019 101 Chapter 3 Appendix Revision Record Document Number Date Notes CBZ 002473 319 00 September 2023 The first edition...

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