NEC Express5800/R120f-1M Maintenance Manual Download Page 39

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5. Troubleshooting

Express5800/R120f-1M, R120f-2M Maintenance Guide

Chapter 1 Maintenance

5.5

When STOP Error Occurs

[?]

Cannot turn the power OFF at the blue screen (STOP error screen)

→

If you want to turn off the power at the blue screen, execute forced shutdown (continue to press the

power switch for 4 seconds). If you press the switch briefly instead of holding it, the server will not power
off.

Summary of Contents for Express5800/R120f-1M

Page 1: ...ss Server Express5800 Series Express5800 R120f 1M R120f 2M EXP801 EXP802 Maintenance Guide Chapter 1 Maintenance Chapter 2 Useful Features Chapter 3 Appendix 10 107 01 104 01 September 2014 NEC Corporation 2014 ...

Page 2: ... Installation of additional options connection of peripheral devices and ideal location for this server Chapter 3 Setup System BIOS configurations and summary of EXPRESSBUILDER Chapter 4 Appendix Specifications and other information PDF Installation Guide Windows Chapter 1 Installing Windows Installation of Windows and drivers and important information for installation Chapter 2 Installing Bundled...

Page 3: ...g Updates 18 2 2 Checking Alerts 18 2 3 Checking STATUS LED 19 2 4 Backup 19 2 5 Cleaning 19 2 5 1 Cleaning the server 20 2 5 2 Cleaning the tape drive 20 2 5 3 Cleaning the keyboard and mouse 20 3 User Support 21 3 1 Maintenance Services 21 3 2 Before Asking for Repair 21 4 Collecting Failure Information 22 4 1 Collecting Event Logs 22 4 1 1 Windows Server 2012 R2 Windows Server 2012 22 4 1 2 Win...

Page 4: ...stics 54 9 Offline Tools 57 9 1 Starting Offline Tools 57 9 2 Features of Offline Tools 58 9 3 Console less feature 59 9 3 1 How to remotely control 59 9 3 2 Preparation 59 Chapter 2 Useful Features 60 1 System BIOS 61 1 1 Starting SETUP 61 1 2 Parameter Descriptions 61 1 2 1 Main 62 1 2 2 Advanced 64 1 2 3 Security 89 1 2 4 Server 94 1 2 5 Boot 100 1 2 6 Save Exit 102 2 Server Configuration 103 2...

Page 5: ... ServerAgentService for Windows 133 8 2 NEC ESMPRO Manager 134 8 3 NEC ESMPRO Agent Extension 135 8 4 Server Configuration Utility 135 8 5 NEC ExpressUpdate Agent 135 9 NEC Product Info Collection Utility 136 9 1 Usage 136 10 Universal RAID Utility 137 10 1 Creating Logical Drive of RAID 6 137 11 Express Report Service Express Report Service HTTPS 138 12 Express Report Service MG 139 Chapter 3 App...

Page 6: ...ld occur Note Indicates items that must be confirmed when handling the server or operating software Tips Indicates information that is helpful to keep in mind when using this server Optical disk drives This server is equipped with one of the following drives depending on the order at the time of purchase These drives are referred to as optical disk drives in this document DVD ROM drive DVD Super M...

Page 7: ...etailed information Notations in this document Official names of Windows Windows Server 2012 R2 Widnows Server 2012 R2 Standard Widnows Server 2012 R2 Datacenter Windows Server 2012 Widnows Server 2012 Standard Widnows Server 2012 Datacenter Windows Server 2008 R2 Windows Server 2008 R2 Standard Windows Server 2008 R2 Enterprise Windows Server 2008 Windows Server 2008 Standard Windows Server 2008 ...

Page 8: ...on of the United States and other countries Adaptec its logo and SCSI Select are registered trademarks or trademarks of Adaptec Inc of the United States Avago LSI and the LSI Design logo are trademarks or registered trademarks of Avago Technologies in the United States and or other countries Adobe the Adobe logo and Acrobat are trademarks of Adobe Systems Incorporated DLT and DLTtape are trademark...

Page 9: ... products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIREC...

Page 10: ...HANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRAC...

Page 11: ...CLAIMED IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOTLIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ...

Page 12: ... errors or omissions please contact your retailer 5 Regardless of these 4 items NEC Corporation assumes no responsibility for effects resulting from operations 6 The sample values used in this document are not the actual values Keep this document nearby so that you may refer to it as necessary Latest editions This document was created based on the information available at the time of its creation ...

Page 13: ...property damage Precautions and notices against hazards are presented with one of the following three symbols The individual symbols are defined as follows Attention This symbol indicates the presence of a hazard if the instruction is ignored An image in the symbol illustrates the hazard type Prohibited Action This symbol indicates prohibited actions An image in the symbol illustrates a particular...

Page 14: ...re Information Describes how to collect information about the location where a failure occurred and its cause when the server malfunctions See this section in case of a failure 5 Troubleshooting Describes how to identify the causes of problems and what actions are to be taken to address them See this section when you suspect a failure 6 Windows System Recovery Describes Windows recovery setup See ...

Page 15: ...nagement information to any third parties Important NEC assumes no liability for data leakage Data seems to be erased when you empty Recycle Bin of Windows or run the format command of the operating system However the actual data remains on the hard disk drive Data not erased completely might be restored by special software and used for unexpected purposes Bundled software Note the following preca...

Page 16: ...a limited period of time and require replacement For stable operation of the server NEC recommends you regularly replace these components Contact your sales representative for information on replacement or the lifetime of components 1 3 Regarding the Transportation of This Server This server and or some of the associated optional devices uses lithium metal batteries or lithium ion batteries Regula...

Page 17: ...f the storage area temperature 10 C to 55 C humidity 20 to 80 No dew condensation is permitted Tips Make backup copies of important data stored in the hard disk drive 1 Remove the media from the optical disk drive 2 Power off the server POWER LED goes off 3 Unplug the power cord of the server from the power outlet 4 Disconnect all the cables from the server 5 Pack the server securely to protect fr...

Page 18: ...ices on our website We recommend you to apply the latest update always NEC corporate site http www nec com Support Downloads NEC also provides ExpressUpdate that helps you to download and install the updates that must be applied to BIOS and FW of the server ExpressUpdate is contained in EXPRESSBUILDER provided with the server Tips NEC recommends that you back up data before applying the latest upd...

Page 19: ...ally back up the data on HDD If a RAID system has been configured on your system back up the RAID configuration data We also recommend that you back up it after a rebuilt required due to HDD failure For information about RAID configuration data backup see Chapter 2 6 3 Utilities Provided by EXPRESSBUILDER 2 5 Cleaning Regularly clean the server to keep it in good condition WARNING Be sure to obser...

Page 20: ...luted with cold or lukewarm water and squeeze it firmly 5 Rub off stains on the server with the cloth prepared in step 4 6 Soak a soft cloth in water squeeze it firmly and wipe the server with it once again 7 Wipe the server with a dry cloth 2 5 2 Cleaning the tape drive A dirty tape drive head causes unsuccessful file backup and damages the tape cartridge Periodically clean the tape drive with th...

Page 21: ...re occurred follow the steps below 1 Check if the power cord and cables to other products are properly connected 2 See Chapter 1 5 Troubleshooting If you find a symptom similar to your problem take the action as instructed 3 Confirm that the required software has been properly installed 4 Scan for viruses using a commercial Antivirus Software If the problem persists after taking the measures above...

Page 22: ...d a message may appear indicating virtual memory shortage Ignore this message and proceed with starting the system Restarting the system may result in an inability to properly dump the data 4 1 Collecting Event Logs To collect various event logs follow the steps below Tips If a STOP error system error or stall occurs restart the system and follow the steps below 4 1 1 Windows Server 2012 R2 Window...

Page 23: ...4 Collecting Failure Information Express5800 R120f 1M R120f 2M Maintenance Guide 23 Chapter 1 Maintenance 2 Click Control Panel from Settings 3 Click System and Security of Control Panel ...

Page 24: ...Application records events related to running applications Security records events related to security System records events that occur in Windows system components 5 Click Save All Events As from Action menu 6 Type the file name of the archived log in File name 7 Select the type of the log file you want to save in Save as type and then click Save ...

Page 25: ...r from Control Panel 2 Select the type of log in Windows Logs Application records events related to running applications Security records events related to security System records events that occur in Windows system components 3 Click Save All Event As from Action menu 4 Type the file name of the archived log in File name 5 Select the type of the log file you want to save in Save as type and then ...

Page 26: ...rror or stall occurs restart the system and then follow the procedure below 4 2 1 Windows Server 2012 R2 Windows Server 2012 1 Click Search on the charm bar You can directly choose Run on the menu that appears when you right click on the lower left corner of the screen Search Run 2 Type msinfo32 exe and then press Enter key Search Run 3 System Information starts 4 Click Export from File menu 5 Typ...

Page 27: ...e Process Dump File in Installation Guide Windows 4 4 Collecting Memory Dump If an error occurs the dump file should be saved to acquire necessary information You can specify any location for saving the diagnostic information For details see Chapter 1 7 1 Specifying Memory Dump Settings Debug Information in Installation Guide Windows Consult with your sales representative before dumping the memory...

Page 28: ...e the UPS is powered and it outputs power Refer to the manual that comes with the UPS for details Power supply to the server may be linked with UPS using the BIOS Setup utility Did you press the power switch When power cord is connected the initialization of EXPRESSSCOPE Engine 3 BMC starts During initialization the STATUS LEDs light green amber simultaneously Press the POWER switch on the front o...

Page 29: ...tops processing In such a case reboot the server Do not perform any keyboard or mouse operation until the BIOS start up message appears after you reboot the server Are memory and PCI devices supported for use with this server Operation of the server with unauthorized devices is not guaranteed Check if Shutdown System is enabled on ECO menu Confirm the ECO settings from remote machine If remote env...

Page 30: ...e boot order In BIOS SETUP so that the optical disk drive will be the first to start up Is an error message displayed at startup Take an appropriate action according to the on screen message Error Message ID Z3001 Unable to start EXPRESSBUILDER Virtual Drive VD is incorrect Action Go the web site below to find recovery file http www nec co jp Error Message ID Z3002 Failed to detect a DVD drive or ...

Page 31: ... a file Failed to write a file Failed to copy a file An undefined error occurred Contact your sales representative The following message appears after the Update command of EXPRESSBUILDER is run You need to format the disk in drive I before you can use it Do you want to format it I is subject to change depending on your hardware environment Click Cancel to close the window If you accidentally form...

Page 32: ...llation delete the partition you attempted to create for installing the OS create a new partition and then start installation again If you have connected a data disk to a partition be careful not to delete that partition Unable to install OS Is the hard disk drive properly installed Make sure that the hard disk drive is installed securely and that cables are properly connected Is the format of the...

Page 33: ...n Utility Off line Utility to install OS Unable to install Windows Have you checked precautions for installation For installing OS refer to Installation Guide Windows A product key was not requested For Windows Server 2008 R2 Windows Server 2008 If you install using the backup DVD ROM entering the product key is not required The following devices are indicated as faulty devices in a Windows Server...

Page 34: ...s installed while several disks are connected the system partition and the boot partition 100 MB are sometimes created in another disk For details refer to the Microsoft website below http support microsoft com kb 2530901 ja Japanese only When Starter Pack is installed on Windows Server 2008 R2 the following message is sometimes displayed for a moment upon shutdown No problems for system operation...

Page 35: ...and then click Services to confirm whether the Telnet Service is registered When the installation of Telnet Service is finished there is no problem if the computer name is set to 15 characters or more Fails to execute Create a parameter file for Windows OS Create a parameter file for Windows OS must be run using Microsoft HTML Application host If it does not start associate the file type with Micr...

Page 36: ... Maintenance The screen turns solid black or processing stops with 0x0000005C error while installing Windows Server 2008 R2 or Windows Server 2008 Is x2APIC feature of the processor disabled Disable x2APIC feature of the processor Advanced Processor Configuration X2APIC Disabled ...

Page 37: ...ricted Check the mounting restrictions of the server and then mount the RAID Controller on the correct slot If the RAID Controller is not recognized as connected although the above action has been taken the RAID Controller may be faulty Contact the maintenance service company with which you signed up or the dealer where you purchased the product Are Hard Disk Drives properly installed Install Hard...

Page 38: ... ID 7000 or 7009 is logged when starting Windows Server 2012 R2 at the first time after installation When EXPRESSBUILDER is used for installation an event ID 7000 or 7009 may be logged when starting Windows Server 2012 R2 at the first time after installation In this case restart the OS once If the relevant service s is started after restart it is no problem in system operation System Event Log ID ...

Page 39: ... When STOP Error Occurs Cannot turn the power OFF at the blue screen STOP error screen If you want to turn off the power at the blue screen execute forced shutdown continue to press the power switch for 4 seconds If you press the switch briefly instead of holding it the server will not power off ...

Page 40: ...drive using backup data Fails to automatically rebuild the Hard Disk Drive Did you secure sufficient time for replacing the Hard Disk Drive hot swap To make auto rebuild work secure at least 90 seconds from when a Hard Disk Drive is removed to when the drive is installed The Hard Disk Drive failed Contact the maintenance service company with which you signed up or the dealer where you purchased th...

Page 41: ...rrent value about 12 hours later Reconstruction Displayed when battery is being reconstructed Check cache mode current value after reconstruction completes If the battery is not detected in spite of actions taken the battery may be faulty Consult with your sales representative Additional battery is not recognized or the following message is displayed in POST The battery hardware is missing or malf...

Page 42: ...ED flashes frequently even while the Hard Disk Drive is not accessed When Patrol Read is running the DISK LED flashes even if the Hard Disk Drive is not being accessed If SATA Hard Disk Drive is used the DISK LED may stay on N8190 157A 158A 159 160 is used the names of the Fibre Channel controllers may appear with different names on Device Manager When 4N8190 157A 158A 159 160 is used in Windows a...

Page 43: ...ls to make correct settings Some devices connected to the serial or parallel port or USB port may require I O port address or operation mode settings Refer to the manual that comes with the device to make correct settings The keyboard or mouse does not work Is the cable properly connected Make sure that the cable is connected to the connector on the front or rear of the server Is BIOS configuratio...

Page 44: ...ime Service Fails to be recognized on network Is the cable connected properly Securely connect the proper cable to the network port on the rear of the server Additionally make sure that the cable conforms to the network interface standards Are BIOS settings correct You can disable the internal network controller using the BIOS setup utility Check the settings with BIOS setup utility Have you compl...

Page 45: ...ar depending on the system registry setting or the timing to set the DVD CD In such a case select My Computer from Explorer and double click the icon of the set DVD drive Some menu items are grayed out Is your system environment correct Some software requires administrator authority or needs to be operated on the server Run on the appropriate environment 5 10 For Bundled Software The installer was...

Page 46: ...eject a disk using the eject button Eject the disk in the following procedure 1 Press the power switch to turn off the server POWER SLEEP LED is off 2 Use a 100 mm long metal pin that is 1 2 mm in diameter or uncoil a thick paper clip and insert it into the forced eject hole at the front of the tray Keep pressing slowly until the tray comes out Important Do not use anything that easily breaks such...

Page 47: ...over the Windows system 6 1 Recovery of Windows Server 2012 R2 and Windows Server 2012 If the Windows does not start correctly you can recover it using the feature of the Windows installation disc To run this feature start the installation disc and then choose Repair your computer in Windows Setup wizard We recommend that this option is performed by the system administrator 6 2 Recovery of Windows...

Page 48: ...et the server when it does not halt make sure that no processing is in progress 7 2 BMC Reset Press BMC RESET Switch only if a problem occurs in EXPRESSSCOPE Engine 3 BMC Do not press BMC RESET Switch in usual operation To reset the BMC press BMC RESET Switch at least five seconds Remote management feature is disabled for about 3 minutes after BMC is reset While BMC is being initialized the STATUS...

Page 49: ...7 Resetting and Clearing the Server Express5800 R120f 1M R120f 2M Maintenance Guide 49 Chapter 1 Maintenance R120f 1M R120f 2M BMC RESET Switch BMC RESET Switch ...

Page 50: ... to hold POWER Switch of the server for at least 4 seconds The power is forcibly turned off To turn on the power back again wait at least 30 seconds after turning off the power Note If the remote power on function is used cycle the power once to load the OS after the power has been forcibly turned off and then turn off the power again by shutting down the OS R120f 1M R120f 2M POWER Switch Keep pre...

Page 51: ... SETUP by using the jumper switch Tips When the server works correctly use the BIOS setup utility SETUP to recover the settings to the factory settings To clear the password or the CMOS memory use the corresponding jumper switch illustrated in the figure below Important Do not change any other jumper switch settings Any change may cause the server to fail or malfunction Jumper switch for clearing ...

Page 52: ...Make sure to complete installation Do not get your fingers caught Avoid installing under extreme temperature conditions Important Take anti static measures before operating the server For detailed information on static electricity see Chapter 2 1 2 Anti static Measures in User s Guide Clearing CMOS memory 1 See Getting Started provided with this server or Chapter 2 1 Installing Internal Optional D...

Page 53: ...nal Devices in User s Guide to remove Top Cover 2 Confirm the position of Clear Password Jumper 3 Change the jumper switch to the Clear position 4 Close Top Cover and press POWER Switch 5 POST halts with the following error message ERROR 8007 Password Cleared By Jumper Press F1 to resume F2 to Setup 6 Turn off the power and return the jumper switch to the Protect position by following steps 1 and ...

Page 54: ...s Start up System Diagnostics in the following procedure If the server is running shutdown the system 1 Start up EXPRESSBUILDER and select Tool menu from Boot menu For information on starting up EXPRESSBUILDER see Chapter 2 5 Details of EXPRESSBUILDER Note In case Language Selection menu appears select English If Hit key to continue y Y is displayed in Redirection mode press y key or Y key 2 Selec...

Page 55: ...ult in the Test summary window is highlighted in red and Abnormal End is displayed in the result on the right side Move the cursor to the test that detected the error and press Enter key Take notes about the error message that has been output to the Detail Information screen and contact the store where you purchased the product or your maintenance service company 4 Follow the guideline shown at th...

Page 56: ...M Maintenance Guide 56 Chapter 1 Maintenance Option Optional features can be used from this menu Reboot Reboots the server 5 Select Reboot in Enduser Menu The server restarts Remove EXPRESSBUILDER DVD from the drive System Diagnostics is now completed ...

Page 57: ...n the peripheral devices such as display unit and then the server 2 Press F4 key while the message below is displayed Press F2 SETUP F3 Internal flash memory F4 ROM Utility F12 Network 3 Keyboard Selection Menu appears after POST completion The following menu is displayed after choosing a keyboard type from the menu 4 Choose a feature from the menu See 9 2 Features of Offline Tools for more inform...

Page 58: ...ouble that requires Off line Maintenance Utility occurs After starting up the Off line Maintenance Utility the following features are available to run IPMI Information Viewer Displays System Event Log SEL Sensor Data Record SDR and Field Replaceable Unit FRU in Intelligent Platform Management Interface IPMI and also back up such logs Using this feature system errors and events can be investigated ...

Page 59: ...ent LAN port Or if Shared BMC LAN feature is used connect the LAN cable to the corresponding LAN connector To use the remote KVM you need to purchase Remote Management Extension License N8115 04 You can also control Off line Tools remotely by using BIOS Console Redirection Tips In console redirection connection if the corrupted text is displayed on terminal screen change font type character code a...

Page 60: ...guration Describes the RAID configuration utility installed in the server 6 Details of EXPRESSBUILDER Describes the EXPRESSBUILDER attached to the server 7 EXPRESSSCOPE Engine 3 Describes EXPRESSSCOPE Engine 3 8 NEC ESMPRO Describes NEC ESMPRO used to manage and monitor the server 9 NEC Product Info Collection Utility Describes the NEC Product Info Collection Utility 10 Universal RAID Utility Desc...

Page 61: ...ETUP F3 Internal Flash Memory F4 ROM Utility F12 Network a different message may appear depending on the environment If you press F2 SETUP will start after POST and the Main menu appears You can also start SETUP by pressing F2 key while expanding option ROM 1 2 Parameter Descriptions The SETUP utility has the following six major menus Main menu Advanced menu Security menu Server menu Boot menu Sav...

Page 62: ...wn UEFI Spec Version Display only Shows the UEFI Spec version that BIOS supports Memory Information Total Memory Display only Shows the total capacity of installed memory System Language English Français Español Deutsch Italiano Select a disaplay language for SETUP If you run SETUP with BIOS Redirection Port enabled other than Disabled English is automatically selected At that time you cannot chan...

Page 63: ...onfigured Check the system clock monthly Additionally if you implement the server in a system that requires highly accurate time use of a time server an NTP server is recommended If the system time becomes considerably slow or fast over time even though you regularly adjust it contact the dealer where you purchased the server or the maintenance service company for maintenance ...

Page 64: ... the menus that show a to their left select a menu and press the Enter key to display its submenu When UEFI is selected for Boot Mode When Legacy is selected for Boot Mode Note The Network Stack Configuration submenu and UEFI Driver Configuration submenu cannot be selected if Legacy is specified for Boot Mode They can be selected only when UEFI is selected for Boot Mode ...

Page 65: ...er Adjacent Cache Line Prefech Disabled Enabled Set the optimal access from memory to cache to either Enabled or Disabled Execute Disable Bit Disabled Enabled Enable or disable Execute Disable Bit feature This option is displayed only when the installed processor supports this feature VT x Disabled Enabled Enable or disable Intel R Virtualization Technology feature to virtualize processor Active P...

Page 66: ... VT x and VT d The X2APIC feature must be enabled when using an OS shown below Windows Server 2012 Windows Server 2012 R2 The X2APIC feature must be disabled when using an OS shown below Windows Server 2008 Windows Server 2008 R2 See Chapter 1 Installing Windows in Installation Guide and determine whether this feature is enabled or disabled according to description in Before Starting Setup appropr...

Page 67: ...wn when the processor 1 supports Intel 64 architecture Hyper Threading Display only Supported is shown when the processor 1 supports Hyper Threading Technology Processor 2 CPUID Display only Shows the ID or Processor 2 Not Installed indicates that no processor is installed in processor socket 2 Processor Type Display only Shows the type of Processor 2 Processor Speed Display only Shows the clock s...

Page 68: ...le or disable the Enhanced Intel SpeedStep R Technology feature This option is displayed only when the installed processor supports this feature Energy Performance Performance Balanced Performance Balanced Energy Energy Efficient Specify whether the performance is preferred or energy saving is preferred while processor is running This option is displayed only when EIST is set to Enabled Turbo Boos...

Page 69: ...nce should take precedence over the I O workload Uncore Frequency Scaling Disabled Enabled Enable or disable the feature that adjusts the Uncore operating frequency dynamically Uncore Frequency Coordination Disabled Enabled Enable or disable the feature that adjusts the operating frequency of Uncore in each processor This option is displayed when Uncore Frequency Scaling is set to Enabled Factory ...

Page 70: ...hen this option is set to Yes error information on memory is cleared and all DIMMs are reconfigured at the next startup No is automatically selected after DIMMs are reconfigured Memory Frequency Limit Auto 1333 MHz 1600 MHz 1866 MHz 2133 MHz Specify the upper limit of operating frequency of memory The operating frequency may be lowered than the specified value depending on memory configuration NUM...

Page 71: ...he sparing feature is available in the current memory configuration and Sparing is specified for Memory RAS Mode Lock Step Display only Supported is shown when the Lock Step feature is available in the current memory configuration and Lock Step is specified for Memory RAS Mode CPU1_DIMM1 12 Status CPU2_DIMM1 12 Status Display only Shows the capacity and status of each DIMM Number Indicates the mem...

Page 72: ... State Power Management When Auto is selected an appropriate level is automatically specified AER Support Disabled Enabled Enable or disable the feature that allows the OS to control PCIe Advanced Error Reporting Onboard LAN VGA is excluded 4GB PCI Hole Granularity 3 GB 2 GB 1 GB Specify the size of the address space for the PCI device PCI Bus Static Allocation Disabled Enabled Enable or disable s...

Page 73: ...AN Controller Disabled Enabled Enable or disable the onboard LAN controller This option is fixed to Enabled if Shared LAN is set to Enabled for off line tools LANX Option ROM Scan Disabled Enabled Enable or disable the option ROM SCAN for onboard LAN This option is displayed according to the number of LAN ports Disabled is selected for any other LAN ports than LAN1 PCIXX Slot Option ROM Disabled E...

Page 74: ...e table below Option Parameter Description Target Link Speed Limit Auto 2 5 GT s 5 0 GT s Specify the upper limit of the link speed of onboard PCI devices PCIXX Slot Link Speed Limit 2 5 GT s 5 0 GT s 8 0 GT s Specify the upper limit of the link speed of the PCI device in each PCI slot R120f 1M XX 1A 1B 1C 1D R120f 2M XX 1A 1B 1C 2C 3C 1D 2D 3D Factory setting ...

Page 75: ...rocessor configuration QPI Frequency Limit Auto 6 4 GT s 8 0 GT s 9 6 GT s Specify the upper limit of the QPI link speed VT d Disabled Enabled Enable or disable Intel R Virtualization Technology for Directed I O feature Virtualization of I O feature This option is displayed only when the installed processor supports this feature I OAT Disabled Enabled Enable or disable Intel I O Acceleration Techn...

Page 76: ...as on the left move the cursor to it and then press the Enter key to show its submenus For details about the options see the table below Option Parameter Description SATA Information SATA Mode Disabled IDE Mode AHCI Mode Set SATA mode Hard Disk Pre Delay Disabled 3 Seconds 6 Seconds 9 Seconds 12 Seconds 15 Seconds 21 Seconds 30 Seconds Specify the delay time before HDD is accessed during POST Fact...

Page 77: ...a SATA Information submenu For details about the options see the table below Option Parameter Description SATA Port0 Display only Shows a device connected to each port Not Present is shown when no device is connected to the SATA port SATA Port1 SATA Port2 SATA Port3 SATA Port4 Factory setting ...

Page 78: ...when the Start Unit command is issued to a USB device Controller Timeout 1 sec 5 sec 10 sec 20 sec Specify the timeout period when the Control Bulk or Interrupt Transfer command is issued to the USB Controller XHCI Mode Smart Auto Auto Enabled Disabled Specify the operation mode of the USB 3 0 controller Smart Auto Takes over the USB 3 0 settings at POST according to the supported OS Auto Enables ...

Page 79: ...7 Serial Port Configuration submenu From the Advanced menu select Serial Port Configuration and then press the Enter key to display the menu screen shown below From BIOS Redirection Port select Serial Port A or Serial Port B and then press the Enter key to display the menu screen shown below ...

Page 80: ...ce that supports this feature must be connected If the connected device does not support this feature the serial ports will fail to return from halt state Console Redirection Settings BIOS Redirection Port Disabled Serial Port A Serial Port B Enable or disable console redirection for a specified serial port Specifying Serial Port A or Serial Port B allows direct connection via a terminal unit such...

Page 81: ...u screen shown below For details about the options see the table below Option Parameter Description Network Stack Disabled Enabled Enable or disable UEFI Network Stack If this option is set to Enabled the menu items below appear PXE Configuration Network Mode Disabled IPv4 IPv6 Specify the PXE network mode Madia Detect Count 1 50 Specify the number of times trying to detect media at PXE connection...

Page 82: ...meter Description iSCSI Initiator Name Alphanumeric character between 4 and 223 Specify the name of the iSCSI Initiator The initiator name must be IQN format iSCSI Qualifier Name The menu items below can be selected when iSCSI Initiator Name is specified Add an Attempt Attempt XX Delete Attempts Change Attempt Order Factory setting ...

Page 83: ...0f 2M Maintenance Guide 83 Chapter 2 Useful Features 1 Add an Attempt submenu Note A MAC address is displayed when the onboard LAN controller or the UEFI driver for the PCI device is loaded Option Parameter Description MAC XX XX XX XX XX XX ...

Page 84: ...tion Establishing Timeout 100 16000 20000 Specify the timeout time in msec for iSCSI connection OUI format ISID Display only Displays the OUI format ISID Configure ISID 6 digit numerics Specify the lower 3 bytes of the OUI format ISID The MAC address is stored by default Enable DHCP Disabled Enabled Enable or disable the DHCP server Initiator IP Address IP Address Specify the IP address of the ini...

Page 85: ...Specify the authentication type CHAP Type One way Mutual Specify the CHAP type This item is displayed when CHAP is selected for Authentication Type CHAP Name Up to 126 Alphanumeric characters Specify the CHAP name This item is displayed when CHAP is selected for Authentication Type CHAP Secret Alphanumeric characters between 12 and 16 digits Specify the CHAP secret This item is displayed when CHAP...

Page 86: ...nu See MAC XX XX XX XX XX XX submenu 3 Delete Attempts submenu Option Parameter Description Attempt XX Disabled Enabled Select Enabled for an iSCSI attempt you want to delete Commit Changes and Exit Save the current setting and return to the iSCSI Configuration submenu Discard Changes and Exit Discard the current setting and return to the iSCSI Configuration submenu Factory setting ...

Page 87: ...hange Attempt Order Specify the priority of iSCSI attempt Press the Enter key to open the pop up window and specify the priority by using or key Commit Changes and Exit Save the current setting and return to the iSCSI Configuration submenu Discard Changes and Exit Discard the current setting and return to the iSCSI Configuration submenu Factory setting ...

Page 88: ...oard LAN controller or a UEFI driver for a PCI device is loaded The on screen menu depends on the specified UEFI driver Driver Health a Driver Health submenu Option Parameter Description UEFI Driver Name Display only Displays the status of the UEFI driver This item is displayed when the onboard LAN controller or a UEFI driver for a PCI device is loaded and the UEFI driver supports the Driver Healt...

Page 89: ... the Enter key to show its submenus Then configure the settings Select Administrator Password or User Password and then press the Enter key to display the screen where you can register change the password Tips Administrator Password must be set before seting User Password Do not set any password before installing OS If you have forgotten any password contact the store where you purchased the produ...

Page 90: ... to set user right is displayed With this password access to SETUP menus is limited The user password can be set when SETUP is started by administrative right or user right Security Configuration Password On Boot Disabled Enabled Enable or disable the feature that requires a password entry on boot This option can be selected When Administrator Password is set Disable USB Ports None Front Rear Inte...

Page 91: ...intenance Guide 91 Chapter 2 Useful Features 1 Trusted Computing submenu From the Security menu select Trusted Computing and then press the Enter key to display the menu screen shown below If you enable TPM Support the following menu screen appears ...

Page 92: ...1 System BIOS Express5800 R120f 1M R120f 2M Maintenance Guide 92 Chapter 2 Useful Features If TXT Support is enabled the following screen is displayed ...

Page 93: ...PM operation This option can be selected when TPM State is set to Enabled Current TPM Status Information TPM Enabled Status Display only Shows the current status of TPM TPM Active Status Display only TPM Owner Status Display only Intel R TXT Configuration TXT Support Disabled Enabled Enable or disable Trusted Execution Technology features This option can be selected when VT x VT d and TPM State ar...

Page 94: ...erted when a PCIe Uncorrectable error is detected and PCI PERR or SERR is detected FRB 2 Policy Retry 3 Times Disable FRB2 Timer Always Reset Specify how the system should operate if an FRB level 2 error occur Boot Monitoring Disabled 5 60 minutes Enable or disable the boot monitoring feature and specify the timeout period To use this feature NEC ESMPRO ServerAgentService must be installed If star...

Page 95: ...tion is set to Disabled OS booting continues regardless of user s response even if an error is detected during POST Memory Error Halt Boot Enable or disable the feature to suppress OS booting when POST detects a memory degradation error until user s response is made This option is valid only when POST Error Pause is set to Enabled Even if this option is set to Boot the system halts at the end of P...

Page 96: ... time The power is measured only at the next POST execution This parameter is automatically changed to Disabled after the measurement Always The power is measured at every POST execution One Time is selected when Load Setup Defaults is executed If you intend to measure the power by this setting do not use the power control feature that limits power consumption See Chapter 2 4 Power Control Feature...

Page 97: ...splay only Shows the serial number of the system Chassis Part Number Display only Shows the part number of the chassis Chassis Serial Number Display only Shows the serial number of the chassis Onboard LAN1 MAC Display only Shows the MAC addoress of onboard LAN1 Onboard LAN2 MAC Display only Shows the MAC addoress of onboard LAN2 Management LAN MAC Display only Shows the MAC address of the manageme...

Page 98: ...of seconds The minimum configurable time may be changed from the factory set value The minimum configurable time is displayed when executing Load Setup Defaults This menu appears when Power ON Delay Time Mode is set to Manually Setting Standby Power Save Disabled Enabled Enable or disable the feature that saves the standby power on standby If this option is set to Enabled the AC LINK setting is fi...

Page 99: ...m status before AC power was turned off AC LINK setting Stay Off Last State Power On Operating DC power is ON Off On On Halting DC power is also OFF Off Off On Forced shutdown Off On On Continue pressing the POWER switch for at least 4 seconds to forcibly turn off the power Tips If an uninterruptible power supply UPS is used for automatic operation set the AC LINK to Power On AC LINK option become...

Page 100: ...ture of the keyboard Setup Prompt Timeout 0 65535 Specify the time until F2 is pressed to launch SETUP Boot Mode Legacy UEFI Specify the boot mode Select UEFI for the following OS Windows Server 2012 or Windows Server 2012 R2 Select Legacy for the following OS Windows Server 2008 or Windows Server 2008 R2 See Chapter 1 Installing Windows in Installation Guide and determine the Boot Mode according ...

Page 101: ... The priority of bootable devices in Priorities of that device is determined as follows Devices other than USB device e g SATA device RAID is given higher priority and USB device is given priority next to non USB devices c Bootable device If a bootable device has been set to Disabled cancel the Disabled status and register the device in Priorities of that device type 4 If a Remote Management Exten...

Page 102: ...anges and Power Off The SETUP utility closes with all the changes saved in NVRAM After the SETUP utility closes the power of the server is automatically turned off d Discard Changes and Power Off The SETUP utility closes without saving the changes in NVRAM The setting at startup of SETUP utility is retained After the SETUP utility closes the power of the server is automatically turned off e Load S...

Page 103: ...iguration 1 If you press the F4 key while the POST is running the Keyboard type selection menu appears Keyboard type selection menu 2 When you select a type of keyboard that is connected to the server the Off line TOOL MENU appears Off line TOOL menu 3 Selecting Server Configuration Utility in Off line TOOL MENU starts Server Configuration Utility ...

Page 104: ...ange parameter value for each item select OK to apply the new value to BMC See Chapter 2 2 3 EXPRESSSCOPE Engine 3 for details b ECO You can view or set information concerning ME Management Engine See Chapter 2 2 5 ECO for details c Help You can open help screen of Server Configuration Utility d Return to the previous menu You can exit Server Configuration Utility and return to Off line TOOL MENU ...

Page 105: ...ue to BMC See Chapter 2 2 4 Configuration for details b Clear SEL You can erase SEL System Event Log of BMC See Chapter 2 2 6 Clear SEL for details c Reset You can reset BMC without changing configuration information See Chapter 2 2 7 Reset for details d Configuration Initialization You can initialize BMC configuration information to restore the default settings See Chapter 2 2 8 Initializing Conf...

Page 106: ...er Management You can manage users who use BMC See Chapter 2 2 4 2 User Management for details c Mail Alert You can view E mail alert issued from BMC and change parameter setting See Chapter 2 2 4 3 Mail Alert for details d SNMP Alert You can view SNMP alert issued from BMC and change parameter setting See Chapter 2 2 4 4 SNMP Alert for details e System Operation You can set parameters for remote ...

Page 107: ... Duplex at speed of 100 Mbps 10Mbps Full Connecting by Full Duplex at speed of 10 Mbps 10Mbps Half Connecting by Half Duplex at speed of 10 Mbps Auto Negotiation BMC MAC Address Display MAC Address of BMC DHCP Determine whether to dynamically obtain an IP address from a DHCP server If this item is set to Enable BMC set the value obtained from DHCP server on IP Address Subnet Mask and Default Gatew...

Page 108: ...vice Enable SSH Port Number Specify the SSH port number 11 22 1 Can be specified if the server supports this feature 2 When set to Shared BMC LAN the BMC LAN port is disabled When set to Shared BMC LAN the system OS LAN port also transmits or receives data Thus the network performance may be reduced due to load of system LAN or BMC LAN 3 If an illegal value is specified for subnet mask an error me...

Page 109: ...6 Blank Authentication Password Set the authentication password for Active Directory 5 7 Blank User Domain Name Specify the user domain name 5 8 Blank Timeout Specify timeout period for connection with Domain Controller 5 120 Domain Controller Server1 Enable or disable Domain Controller Server 1 5 9 Enable Server Address1 Specify IP address of Domain Controller Server 1 5 10 Blank Domain Controlle...

Page 110: ...gned for other number are not allowed 3 Up to 19 ASCII characters can be used excluding blank quotation ampersand question mark equal sign and 4 Privileges are defined as follows Administrator User who has administrator right All operations are allowed Operator User who can operate the machine Session management license registration remote KVM media configuration and update are not allowed User Ge...

Page 111: ...le Disable of To 3 1 Disable To 3 E Mail Address Specify the mail address of To 3 2 3 Blank From Specify the mail address of From 3 Blank Reply To Specify the mail address of Reply To 3 Blank Subject Specify the Subject 4 Blank Subject Option Enable or disable the feature to add Subject Option Disable X Priority Date Formats Enable or disable the feature to add X Priority and select date format En...

Page 112: ...Alert Test Execute test by sending an alert by mail 10 1 When Mail Alert is enabled at least one address should be enabled 2 Can be specified only when To X is set to Enable 3 Up to 255 characters including alphanumeric hyphen underscore period and at mark can be used 4 Up to 63 alphanumeric characters excluding and can be used 5 Up to 255 alphanumeric characters hyphen and period can be used for ...

Page 113: ...Enable or disable tertiary receiver 4 Disable IP Address3 Specify the IP Address of tertiary receiver 5 0 0 0 0 Alert Level Alert Level Specify the kind of event to alert Error Warning Error When Error is detected in each sensor type the alert is sent to the valid receiver Error Warning When Error or Warning is detected in each sensor type the alert is sent to the valid receiver Error Warning Info...

Page 114: ...nguage Select a keyboard language Japanese JP English US French FR German DE English US Remote Media Encryption Enable or disable encryption Enable Remote CD DVD No Encryption Specify the port number of remote CD DVD port when encryption is disabled 1 5120 Remote USB Memory No Encryption Display the port number of remote USB memory when encryption is disabled Remote CD DVD port number 2 Remote FD ...

Page 115: ...Average power consumption Watt CPU Throttling Shows Current Maximum Minimum Average CPU throttling rate 2 Memory Throttling Shows Current Maximum Minimum Average memory throttling rate 2 Configuration Aggressive Mode Enable or disable Aggressive Mode Disable Power Threshold Pa Specify power threshold in Aggressive Mode Allowable range is between AAA and Maximum Power Consumption Watt 3 4 Maximum p...

Page 116: ...ance Optimized Disable CPU Cores Specify the number of cores to be disabled Allowable value is between 0 and Number of maximum cores 1 7 0 Configuration Initialization Initialize configuration Parameters for ECO setting are returned to default value 1 These values are reference purpose only Each value might be different from the actual value which depends on your system configuration 2 Technology ...

Page 117: ...Key Specify the Authentication Key 4 5 guest Redirection Enable or disable Redirection feature 4 6 Enable 1 When this item is changed to from Overwrite oldest SEL all log records in the SEL Repository are cleared 2 Disabling Platform Event Filter also disables SNMP alert 3 When BMC can be managed directly from NEC ESMPRO Manager Ver 5 4 or later this item must be set to Enable If it is set to Enab...

Page 118: ...ocessing and returns to BMC Configuration menu Enter key Clears SEL 2 5 Reset If you select Reset on EXPRESSSCOPE Engine 3 menu the confirmation message as show below appears Confirmation message Reset ESC key Aborts processing and returns to BMC Configuration menu Enter key Resets BMC It takes about several minute to restart BMC Note Do not shutdown the system reboot the system or perform any swi...

Page 119: ...confirmation message as show below appears Confirmation message Initialization ESC key Aborts processing and returns to Main menu Enter key Initializes BMC configuration settings and restores the default value After initialization it takes several minutes to restart BMC Note Do not shutdown the system reboot the system or perform any switch operation while BMC is being initialized for approximatel...

Page 120: ...he server 3 1 Notes on Using Flash FDD Do not use Flash FDD to back up data Flash FDD can be used for a temporary data only 3 1 1 Compensation for recorded data NEC will not pay compensation for data recorded on Flash FDD even if the data is lost 3 1 2 Handling Flash FDD Flash FDDs are consumables If Flash FDD causes an error exchange to a new Flash FDD Do not turn off the server while the access ...

Page 121: ...D Express5800 R120f 1M R120f 2M Maintenance Guide 121 Chapter 2 Useful Features 3 1 3 Use in EXPRESSBUILDER Connect Flash FDD after Home Menu appears Remove Flash FDD from the server before closing EXPRESSBUILDER ...

Page 122: ...ed OS The power control feature is available for the following OSs OSs that support the power control feature Windows Server 2008 Standard Windows Server 2008 Enterprise Windows Server 2008 Standard x64 Windows Server 2008 Enterprise x64 Windows Server 2008 R2 Standard x64 Windows Server 2008 R2 Enterprise x64 Windows Server 2012 Standard x64 Windows Server 2012 Datacenter x64 Windows Server 2012 ...

Page 123: ...2 R2 The event shown below will be logged in Event Viewer if power control feature is used on Windows Server 2008R2 2012 and 2012 R2 However it is the normal operation and the event is logged because the P State is controlled by the server side Source Kernel Processor Power Event ID 37 Level Warning User SYSTEM Source Kernel Processor Power Event ID 37 ...

Page 124: ...ity RAID Viewer raidcmd Controller RAID Controller RAID Controller Virtual Drive Logical Drive Logical Drive Drive Group Disk Array Disk Array Drive Physical Device Physical Device Tips raidcmd is a command provided by Universal RAID Utility For details refer to Universal RAID Utility User s Guide 2 Numbering Numbers indicating RAID Controller configuration differ between Off line Utility and Univ...

Page 125: ...y and display levels Universal RAID Utility Item Setting values of Off line Utility Display levels of Universal RAID Utility Rebuild priority 80 to 100 High 31 to 79 Middle 0 to 30 Low Patrol Read priority 80 to 100 High 31 to 79 Middle 0 to 30 Low Consistency Check priority 80 to 100 High 31 to 79 Middle 0 to 30 Low Values to be set when changing the level with Universal RAID Utility Item Selecti...

Page 126: ...omputer on which Windows is running Autorun Menu shown in Chapter 2 5 2 Menus of EXPRESSBUILDER 4 Autorun Menu appears Internal Flash Memory Confirm that the EXPRESSBUILDER disc or other bootable disc are not inserted Press F3 key when the following message appears on POST screen Press F2 SETUP F3 Internal Flash Memory F4 ROM Utility F12 Network When EXPRESSBUILDER is started from Internal Flash M...

Page 127: ...rection mode If no key is pressed or OS installation is selected Home Menu shown in 2 Home Menu appears Tool Menu shown in 3 Tool Menu appears when you choose Tool menu Normal mode Choose this mode usually If Tool menu Redirection mode is selected you can operate EXPRESSBUILDER remotely by using BIOS Console Redirection feature In this mode the menu items and the tools that can be activated are th...

Page 128: ...ystem without installing the OS choose Manual Selection in Step 1 of Setup b Utilities Starts a utility provided by EXPRESSBUILDER For details about the provided utilities see Chapter 2 5 3 Utilities Provided by EXPRESSBUILDER c Versions Displays software and driver versions in EXPRESSBUILDER d Exit Closes EXPRESSBUILDER and then shut down or restart the server 3 Tool Menu Test and diagnostics Ret...

Page 129: ...ver and software stored in EXPRESSBUILDER c Integrated Installation You can easily install Starter Pack or server management applications using this feature If your machine is not subject to integrated installation or logged in user has no Administrator privilege this menu is grayed out d Applications You can install or execute miscellaneous applications individually e Files for Setup You can crea...

Page 130: ...nstalled by EXPRESSBUILDER 2 RAID Configuration Data Saves or loads the configuration data on a RAID controller 3 File Execution Use this menu to start external utility stored in removal media Use this feature only for utilities provided by NEC Note Do not run the file provided by the third party 4 Internal Flash Memory only on DVD Manages Internal Flash Memory with the following commands a Initia...

Page 131: ...ESSBUILDER run the following file on EXPRESSBUILDER DVD 007 ar_menu setup exe Note Ignore the following message when installing EXPRESSBUILDER The message will disappear automatically Device driver software was not successfully installed 6 5 EXPRESSBUILDER Command Line Interface You can operate EXPRESSBUILDER in command line using Windows command prompt See EXPRESSBUILDER Command Line Interface Us...

Page 132: ...tage Connecting the management LAN port to your network enables you to do the following from a remote site through a web browser and SSH client Managing the server Operating KVM keyboard video and mouse from a remote console Accessing a CD ROM DVD ROM floppy disk ISO image or USB flash drive in a remote console In order to activate these features the optional N8115 04 Remote KVM and Media License ...

Page 133: ... Maintenance Guide 133 Chapter 2 Useful Features 8 NEC ESMPRO 8 1 NEC ESMPRO ServerAgentService for Windows For details of NEC ESMPRO ServerAgentService for Windows see NEC ESMPRO ServerAgentService Installation Guide Windows in EXPRESSBUILDER ...

Page 134: ...8 2 NEC ESMPRO Manager NEC ESMPRO Manager can remotely control and monitor the hardware and the RAID system of the server To use these features install the bundle software for the server such as NEC ESMPRO ServerAgentService For details see NEC ESMPRO Manager Installation Guide or online help ...

Page 135: ...tions to this server s BMC For details see Server Configuration Utility User s Guide in EXPRESSBUILDER 8 5 NEC ExpressUpdate Agent NEC ExpressUpdate Agent enables you to manage and update the versions of the firmware and software installed in this server You can install the downloaded packages easily by using NEC ExpressUpdate For details see NEC ExpressUpdate Agent Installation Guide in EXPRESSBU...

Page 136: ...ollect the server information Product Info for maintenance by using this utility 9 1 Usage Run the stdclct collect exe contained in the installation folder of this utility This utility is usually installed to the C ezclct folder The log folder is created in the stdclct folder and Product Info is stored in a compressed zip file Tips Log on to Windows with an account that has an administrator privil...

Page 137: ...2GB RAID 0 1 5 6 N8103 179 RAID Controller 2GB RAID 0 1 5 6 For information about installing Universal RAID Utility see Universal RAID Utility in Installation Guide Windows See Universal RAID Utility User s Guide in EXPRESSBUILDER for more information about operating instructions and features 10 1 Creating Logical Drive of RAID 6 Four or more physical devices are required to create a RAID 6 logica...

Page 138: ...M R120f 2M Maintenance Guide 138 Chapter 2 Useful Features 11 Express Report Service Express Report Service HTTPS For details about Express Report Service Express Report Service HTTPS see Express Report Service Express Report Service HTTPS Installation Guide in EXPRESSBUILDER ...

Page 139: ...ice MG Express5800 R120f 1M R120f 2M Maintenance Guide 139 Chapter 2 Useful Features 12 Express Report Service MG For details about Express Report Service MG see Express Report Service MG Installation Guide in EXPRESSBUILDER ...

Page 140: ... a list of error messages for errors detected by a self diagnostic test called POST 2 List of Windows Event Logs Shows a list of Windows event logs 3 Accessing Data for Electrical Power Temperature and Processor Utilization Describes how to check power consumption in watts intake temperature and logical processor utilizations 4 Glossary 3 3 ...

Page 141: ...disabled Press F1 to resume F2 to setup Messages indicating a memory error in this example the message indicates that CPU1_DIMM1 and CPU1_DIMM2 have failed and that DIMM1 has been forcibly started up The following table lists error messages and the actions to take in response to them Tips Write down the displayed messages and beep patterns before contacting your sales representative Alarm messages...

Page 142: ...es representative This error message also appears when lithium battery is removed 8007 SETUP Menu Password cleared by Jumper The setup utility password was cleared using the jumper 8020 BIOS update error BIOS update failed Try BIOS update again If the same error is detected repeatedly contact your sales representative 8021 Recovery jumper is set but recovery images is not found Recovery jumper is ...

Page 143: ... in CPU1_DIMM4 An error was detected in CPU1_DIMM4 A005 Memory Error detected in CPU1_DIMM5 An error was detected in CPU1_DIMM5 A006 Memory Error detected in CPU1_DIMM6 An error was detected in CPU1_DIMM6 A007 Memory Error detected in CPU1_DIMM7 An error was detected in CPU1_DIMM7 A008 Memory Error detected in CPU1_DIMM8 An error was detected in CPU1_DIMM8 A009 Memory Error detected in CPU1_DIMM9 ...

Page 144: ...memory module is corrupted Failure on BIOS Flash ROM was detected Contact your sales representative AE01 CPU1_DIMM1 has been disabled A memory error was detected CPU1_DIMM1 has been disabled AE02 CPU1_DIMM2 has been disabled A memory error was detected CPU1_DIMM2 has been disabled AE03 CPU1_DIMM3 has been disabled A memory error was detected CPU1_DIMM3 has been disabled AE04 CPU1_DIMM4 has been di...

Page 145: ...all memory is currently disabled this DIMM was forcibly enabled AE83 CPU1_DIMM3 with error is enabled An error in CPU1_DIMM3 was detected but because all memory is currently disabled this DIMM was forcibly enabled AE84 CPU1_DIMM4 with error is enabled An error in CPU1_DIMM4 was detected but because all memory is currently disabled this DIMM was forcibly enabled AE85 CPU1_DIMM5 with error is enable...

Page 146: ...isabled this DIMM was forcibly enabled AE94 CPU2_DIMM8 with error is enabled An error in CPU2_DIMM8 was detected but because all memory is currently disabled this DIMM was forcibly enabled AE95 CPU2_DIMM9 with error is enabled An error in CPU2_DIMM9 was detected but because all memory is currently disabled this DIMM was forcibly enabled AE96 CPU2_DIMM10 with error is enabled An error in CPU2_DIMM1...

Page 147: ...tected on PCI slot 1B B215 PCI Slot 1C PCIe Link Failure Connection failure of PCIe bus was detected on PCI slot 1C B216 PCI Slot 2C PCIe Link Failure Connection failure of PCIe bus was detected on PCI slot 2C B217 PCI Slot 3C PCIe Link Failure Connection failure of PCIe bus was detected on PCI slot 3C B218 PCI Slot 1D PCIe Link Failure Connection failure of PCIe bus was detected on PCI slot 1D B2...

Page 148: ...r was detected while reading voltage sensor Contact your sales representative C021 System Voltage out of the range A system voltage abnormality was detected C040 SROM data read error An error was detected while reading data on SROM C061 1st SMBus device Error detected An error was detected on 1st SM Bus C062 2nd SMBus device Error detected An error was detected on 2nd SM Bus C063 3rd SMBus device ...

Page 149: ...C internal error was detected C118 BMC A D timeout error BMC A D timeout error was detected C119 SDR repository corrupt BMC error or illegal SDR data was detected C11A SEL corrupt BMC error or illegal system event log data was detected C11B BMC Mezzanine card is not found BMC Mezzanine card is not installed Contact your sales representative C11C BMC Mezzanine partition is invalid A format error wa...

Page 150: ... when RAID Controller is installed C304 Necessary to update SDR Version for new RAID Card SDR for RAID Controller is inappropriate C310 Hardware configuration of cooling is insufficient Detected that cooling power is insufficient in this hardware configuration C320 Unmatched PSUs Unmatched power supply units are configured C321 System power consumption is out of range in PSUs System power consumpt...

Page 151: ...perly installed If the same error persists contact your service representative to replace DIMM or motherboard 1 5 2 1 No processor is installed Or failed to detect processor Check if processor is properly installed If the same error persists contact your service representative to replace processor or motherboard 1 5 4 4 Power on is inhibited Contact your service representative 1 POST detected an e...

Page 152: ... This message will disappear when SETUP operation is completed Waiting for normal temperature A temperature abnormality was detected inside the server Lower the room temperature or turn off the power to cool the server to room temperature before starting up the server If this abnormality continues to occur check if a fan has failed If the same error still continues to occur contact your representa...

Page 153: ...l Processor Voltage Lower Non Critical Processor Voltage Upper Non Critical Processor Voltage Lower Critical Processor Voltage Upper Critical BaseBoard Voltage Lower Non Critical BaseBoard Voltage Upper Non Critical BaseBoard Voltage Lower Critical BaseBoard Voltage Upper Critical Baseboard Temperature1 Lower Non Critical A temperature abnormality was detected It is possible that a fan has failed ...

Page 154: ...PU2 DIMM Area Temperature Lower Critical CPU2 DIMM Area Temperature Upper Critical Processor1 Thermal Control Upper Non Critical Processor1 Thermal Control Upper Critical Processor2 Thermal Control Upper Non Critical Processor2 Thermal Control Upper Critical DUMP Request The dump button was pressed Wait until collecting the memory dump data has finished Power Supply1 Failure detected A power suppl...

Page 155: ...red for CPU1 DIMM7 CPU1 DIMM8 Uncorrectable Error An unrecoverable error occurred for CPU1 DIMM8 CPU1 DIMM9 Uncorrectable Error An unrecoverable error occurred for CPU1 DIMM9 CPU1 DIMM10 Uncorrectable Error An unrecoverable error occurred for CPU1 DIMM10 CPU1 DIMM11 Uncorrectable Error An unrecoverable error occurred for CPU1 DIMM11 CPU1 DIMM12 Uncorrectable Error An unrecoverable error occurred f...

Page 156: ...e Power on is inhibited IPMI Watchdog timer timeout Power off A watchdog timer timeout occurred IPMI Watchdog timer pre timeout Node Manager Firmware Image execution Failed Abnormality in Node Manager occurred Turn off the power wait for about 30 seconds and restart the server If this does not resolve the problem contact your sales representative Node Manager Firmware Flash Erase Error Node Manage...

Page 157: ...fan alarm was detected It is possible that a fan has failed or is clogged Contact your sales representative and request repairs System Rear FAN2 Lower Non Critical System Rear FAN3 Lower Non Critical System Rear FAN4 Lower Non Critical System Rear FAN5 Lower Non Critical System Rear FAN6 Lower Non Critical System Rear FAN7 Lower Non Critical System Rear FAN8 Lower Non Critical System Front FAN1 Lo...

Page 158: ...lying Starter Pack or driver for InfiniBand card for the first time after OS installation with N8104 146 147 InfiniBand card connected If Event ID 1 Mellanox ConnectX 3 IPoIB Adapter device has been successfully initialized and enabled is logged after this event there is no problem in system operation 4 b57nd60a Warning Broadcom NetXtreme Gigabit Ethernet xx The network link is down Check to make ...

Page 159: ...ng an OS starting system or applying Starter Pack If it is not registered after connecting to the Internet there is no problem with system operation 153 disk Warning The I O operation at the logical block address for disk was retried The on screen indication may differ depending on system environment The character string of this event may not be displayed correctly however it does not affect the s...

Page 160: ...7 When installing an OS If this event is logged only when installing an OS and does not occur repeatedly there is no problem in system operation 1015 Microsoft Windows Security SPP Warning Detailed information of HRESULT Returned hr 0xC004F022 original hr 0x80049E00 When installing an OS If this event is logged only when installing an OS and does not occur repeatedly there is no problem in system ...

Page 161: ...a Warning Broadcom NetXtreme Gigabit Ethernet xx The network link is down Check to make sure the network cable is properly connected When installing an OS booting the system or applying Starter Pack There is no problem in system operation 4 l2nd Warning Broadcom BCM57800 xx The network link is down Check to make sure the network cable is properly connected When booting the system or applying Start...

Page 162: ...arted either because it is disabled or because there are no enabled devices associated with it When installing an OS If this event is logged only when installing an OS and does not occur repeatedly there is no problem in system operation 10010 Microsoft Windows DistributedCOM Error The server xxxxxxxx xxxx xxxx xxxx xxxxxxxxxxxx did not register with DCOM within the required timeout When installin...

Page 163: ...blem with system operation 202 Microsoft Windows DeviceSetupManager Warning The Network List Manager reports no connectivity to the internet When running the system If it is not registered after the Internet connection is established there is no problem with system operation 1001 Microsoft Windows Dhcp Client Error Your computer could not assign an address from the network by the DHCP Server for t...

Page 164: ...ernet xx The network link is down Check to make sure the network cable is properly connected When starting system or applying Starter Pack If the message appears upon system startup or upon applying Starter Pack there is no problem in system operation 4 l2nd Warning Broadcom BCM57800 xx The network link is down Check to make sure the network cable is properly connected When starting system or appl...

Page 165: ... FF FF FF FF 06 00 00 00 yyyy 0038 40 00 00 00 00 00 00 00 0040 00 00 06 12 08 00 00 10 0048 00 00 00 00 3C 00 00 00 0050 00 00 00 00 80 A2 BA 86 o 0058 00 00 00 00 08 B0 BD 86 0060 00 00 00 00 00 00 00 00 0068 00 00 00 00 00 00 00 00 0070 00 00 00 00 00 00 00 00 0078 00 00 00 00 00 00 00 00 0080 00 00 00 00 00 00 00 00 0088 00 00 00 00 00 00 00 00 11 iANSMiniport Warning Adapter link down Intel R...

Page 166: ...and the provider may cause a security violation if it does not correctly impersonate user requests Upon applying Starter Pack This event does not affect system operation 63 Microsoft Windows WMI Warning A provider BnxWmiProvider has been registered in the Windows Management Instrumentation namespace root interop to use the LocalSystem account This account is privileged and the provider may cause a...

Page 167: ...port a transportable shadow copy to another server that has a read only volume while operating Windows Server 2008 R2 Go to the following Microsoft website for details http support microsoft com kb 2003016 en us 12289 VSS Error Volume shadow copy service error unexpected error DeviceIoControl fdc generic_floppy_drive 6 6a032c4 0 0 GUID 00000000000002B0 0x00560000 0000000000000000 0 00000000001EC0E...

Page 168: ...crosoft Windows Hyper V VMMS Admin 12520 Microsoft Windows Hyper V VMMS Warning Auto generating a self signed certificate for server authentication When running the system This event is logged when activating Windows Server 2008 R2 Hyper V but this event does not affect system operation 14098 Microsoft Windows Hyper V VMMS Error Hypervisor driver required by the Virtual Machine Management service ...

Page 169: ...48275 en us 134 Microsoft Windows Time Service Warning NtpClient was unable to set a manual peer to use as a time source because of DNS resolution error on time windows com 0x9 NtpClient will try again in 15 minutes and double the reattempt interval thereafter The error was No such host is known 0x80072AF9 When installing an OS This event does not affect system operation 263 PlugPlayManager Warnin...

Page 170: ...r requests A provider WmiPerfClass has been registered in the Windows Management Instrumentation namespace root CIMv2 to use the LocalSystem account This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests When installing an OS This event does not affect system operation 63 Microsoft Windows WMI Warning A provider BnxWmiProvider ...

Page 171: ...04 2019 EvntAgnt Error SNMP Event Log Extension Agent did not initialize correctly When installing an OS This event does not affect system operation 3001 EvntAgnt Warning Log file not positioned at end When installing an OS This event does not affect system operation 3003 EvntAgnt Warning Error positioning to end of log file can t get oldest log record Handle specified is 17891340 Return code from...

Page 172: ...d by using Visual Basic Script e g Power vbs Start Script Option Explicit Prepare for IPMI Driver Dim osvc oclass Dim oinstance oipmi set osvc getobject winmgmts root wmi set oclass osvc get microsoft_ipmi for each oinstance in osvc instancesof microsoft_ipmi set oipmi oinstance next Format the IPMI command request Dim oinparams set oinparams oclass methods_ requestresponse inparameters oinparams ...

Page 173: ...instance next Get SDR Repository Info Dim oinparams set oinparams oclass methods_ requestresponse inparameters Get SDR Repository Info oinparams networkfunction ha oinparams lun 0 oinparams responderaddress h20 oinparams command h20 oinparams requestdatasize 0 Fire IPMI Command Dim outparams Dim i RecordCount set outparams oipmi execmethod_ requestresponse oinparams RecordCount outparams ResponseD...

Page 174: ...s rc_ms 20 14 oinparams requestdatasize 6 set outtmp oipmi execmethod_ requestresponse oinparams units1 outtmp ResponseData 3 Select Case outtmp ResponseData 4 case 0 units2 unspecified case 1 units2 degrees C case 6 units2 Watts case else units2 Refer to IPMI Specification Type 0x _ hex outtmp ResponseData 4 End Select Get Sendor Reading Dim sensorData rawData currentValue oinparams networkfuncti...

Page 175: ...function ha oinparams lun 0 oinparams responderaddress h20 oinparams command h23 oinparams requestdata array rv_ls rv_ms rc_ls rc_ms 48 idlength oinparams requestdatasize 6 set outsdridstring oipmi execmethod_ requestresponse oinparams tmpMessage ID String For j 3 to idlength 2 tmpMessage tmpMessage Chr outsdridstring ResponseData j Next WScript Echo tmpMessage End Sub End Script Execution example...

Page 176: ...ddEnum _ objWMIService Win32_PerfFormattedData_PerfOS_Processor objectSet objRefresher Refresh Dim first first true Do For each intProcessorUse in objProcessor If first Then If intProcessorUse Name _Total Then first false End If else Wscript Echo Proc intProcessorUse Name _ PercentProcessorTime _ intProcessorUse PercentProcessorTime End If Next Wscript Sleep 30 1000 sleep 30 1000ms objRefresher Re...

Page 177: ...r consumption 0x0132 hexadecimal 306 decimal watts Tips Power consumption readings may not be acquired depending on the power supply configuration of the server In such cases either of the following messages is displayed Unable to send RAW command channel 0x0 netfn 0x2c lun 0x0 cmd 0x2 rsp 0xc1 Invalid Command or Unable to send RAW command channel 0x0 netfn 0x2c lun 0x0 cmd 0x2 rsp 0xcb Requested ...

Page 178: ...s given by executing the mpstat command provided in a Linux distribution For Red Hat Enterprise Linux 6 sysstat version rpm contains the command Execution example mpstat P ALL Execution result Linux 2 6 18 164 el5 localhost localdomain 11 17 09 17 59 30 CPU user nice sys iowait irq soft steal idle intr s 17 59 30 all 1 23 0 04 0 42 2 69 0 03 0 10 0 00 95 49 1086 42 17 59 30 0 0 42 0 00 0 58 0 76 0...

Page 179: ...ndard You can start EXPRESSBUILDER from it without DVD when pressing F3 key during POST NEC ESMPRO Standard software for the server management This consists of several applications for managing or monitoring NEC ESMPRO Agent Software for monitoring the server This works with NEC ESMPRO Manager and resides as the OS service NEC ESMPRO Agent Extension Software for performing the scheduled operations...

Page 180: ... R120f 2M Maintenance Guide September 2014 NEC Corporation 7 1 Shiba 5 Chome Minato Ku Tokyo 108 8001 Japan NEC Corporation 2014 The contents of this manual may not be copied or altered without the prior written permission of NEC Corporation ...

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