NEC DSX PRODUCT DESCRIPTION, Manual

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IntraMail Features DSX Product Description
Announcement Mailbox
An Announcement Mailbox plays a pre-recorded announcement to Automated Attendant callers without
providing dialing options. The Announcement Mailbox is typically set up to provide information to callers
(such as company directions) and then route back to the Automated Attendant. For example:
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The Automated Attendant instructs the caller to dial a digit (e.g., 1) for company directions.
- Record this in the Instruction Menu message for the active Call Routing Mailbox. See Instruction
Menu (page 112) for more.
- Set the dialing options in the Dial Action Table associated with the active Call Routing Mailbox.
See Dial Action Table (page 104) for more.
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The caller dials the digit and listens to the prerecorded Announcement Mailbox message for directions.
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After playing the directions, the caller routes back to the Automated Attendant for additional dialing options.
Announcement Message
The Announcement Message is the voice message that the System Administrator records for a speci fi c
Announcement Mailbox.
Answer Schedule Override
Answer Schedule Override provides alternate answering for Automated Attendant calls. When enabled,
Answer Schedule Override sends calls to the speci
fi ed Override Mailbox. The Override Mailbox can be an
Announcement, Call Routing, or Subscriber mailbox. You can use Answer Schedule Override to provide
holiday and bad weather closing announcements, for example. Enable override when you want callers to
hear the special announcements; disable override to have the Automated Attendant answer normally. You can
enable Answer Schedule Override from system programming or from the System Administrator Mailbox.
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If the Override Mailbox is an Announcement Mailbox, the outside caller will hear the recorded
announcement. Depending on how the Announcement Mailbox is programmed, IntraMail will then hang
up, reroute the call, or provide additional dialing options.
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If the Override Mailbox is a Call Routing Mailbox, the outside caller will hear the instruction menu and
can dial any options allowed by the associated Dial Action Table.
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If the Override Mailbox is a Subscriber Mailbox, the outside caller hears the mailbox greeting (if
recorded) and can leave a message.
Answer Tables
The Answer Table determines how the Automated Attendant answers outside calls on each line, according to
the time of the day and day of the week that the call is ringing. IntraMail provides 8 Answer Tables. The
Answer Table is an integral part of the Automated Attendant. The Automated Attendant can automatically
answer the telephone system’s incoming calls, play an Instruction Menu message, and provide dialing
options to callers.There are 3 major Automated Attendant components:
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Answer Tables
The Answer Table (8 maximum) determines how the Automated Attendant answers outside calls on each
line, according to the time of the day and day of the week that the call is ringing. The Answer Table
divides the time of day and day of the week into individual schedules, which in turn assign a Call Rout-
Play a pre-recorded announcement to callers.
This is the message that the System Administrator records for an Announcement Mailbox.
Enables an alternate greeting and alternate dialing options for callers.
Determines how the Automated Attendant answers outside calls on each line, according to the
time of the day and day of the week that the call is ringing.