NEC DSX PRODUCT DESCRIPTION, Manual

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DSX Product Description IntraMail Features
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107
IntraMail Features
Fax Detection
The Automated Attendant can detect incoming fax calls and transfer them to a fax machine. With Fax Detec-
tion enabled, after the Automated Attendant answers a call it listens for incoming fax CNG tone. If it detects
the tone, it does an unscreened transfer of the call to the speci
fi ed company fax machine. The incoming fax
then prints out on the company fax machine. If you disable Fax Detection, the Automated Attendant will not
detect and route incoming fax calls.
Flexible Answering Schedules
The Automated Attendant can answer outside calls with different announcements and dialing options,
depending on the time of day and day of week. For example, a company can set up separate schedules for
weekdays, evenings, weekends, and speci
fi c holidays. Each schedule can play a different announcement to
callers, as well as provide them with unique dialing options. Once set up in programming, the schedule oper-
ation is automatic.
The Flexible Answering Schedules are determined by the set up of the IntraMail Answer Tables. See Answer
Tables (page 96) for more.
Flexible Call Routing
The Automated Attendant can provide outside callers with a wide variety of dialing (routing) options. You
can customize the announcements and routing options to exactly meet the site requirements. Use Flexible
Call Routing to eliminate or minimize the need for an operator or receptionist to handle outside calls.
There are 3 components to Flexible Call Routing.
❥
Answer Tables (page 96)
Determines how the Automated Attendant answers outside calls on each line, according to the time of
the day and day of the week that the call is ringing.
❥
Call Routing Mailbox (page 102)
The mailbox associated with an Answer Table that speci fi es which dialing options ( Dial Action Table )
and announcement are available to Automated Attendant callers.
❥
Dial Action Table (page 104)
De fi nes the dialing options for the Call Routing Mailbox chosen by the active Answer Table , which in
turn provides those dialing options to Automated Attendant callers.
Flexible Mailbox Numbering Plan
If the telephone system extension numbers are changed or swapped, IntraMail will automatically change the
Subscriber Mailbox numbers to match. There is no extensive reprogramming required. After the swap, all of
the subscriber’s messages and options are available at their new extension number. Flexible Mailbox Num-
bering Plan lets you customize a site’s extension numbers and be assured that IntraMail will automatically
adapt to the new con
fi guration.
Two-digit mailboxes are not supported in IntraMail.
Automatically transfer incoming fax calls to a fax machine.
The Automated Attendant can answer outside calls with different announcements and dialing
options, depending on the time of day and day of week.
Provides outside callers with a wide variety of dialing (routing) options.
If telephone extension numbers are customized, set up IntraMail mailbox numbers to match.