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DSX Product Description

IntraMail Features

◆

IntraMail

Features

Mailbox Transfer

•

See

Transfer to a Mailbox

in this glossary.

Voice Mail

Main Menu

The IntraMail options available to an extension user when
they log onto their mailbox.
•

See

Main Menu

(page 116) for more.

Voice Mail

Make Call

A Subscriber Mailbox user can listen to a voice message
and dial

to return the call without knowing their

caller’s phone number.
•

See

Make Call

(page 117) for more.

Voice Mail

Master Mailboxes

•

See

Group Mailbox

in this glossary.

Voice Mail

Message Count Display

The telephone display can show the number of new mes-
sages waiting in a user’s mailbox.
•

See

Message Count Display

(page 117) for more.

Voice Mail

Message Delete

An extension user can delete any messages left in their
mailbox.
•

See

Message Delete

(page 119) for more.

Voice Mail

Message Forward

A subscriber can forward a message in their mailbox to a
co-worker. They can optionally record a comment before
the forwarded message.
•

See

Message Forward

(page 119) for more.

Voice Mail

Message Length

The System Administrator can set the maximum length of
a message that can be left in a user’s voice mailbox.
•

See

Message Length

(page 119) for more.

Voice Mail

Message Listen Mode

When a user calls their mailbox, they can dial a code to
listen to all their messages, their new messages, or their
saved messages.
•

See

Message Listen Mode

(page 119) for more.

Voice Mail

Message Noti

cation

Once activated by the mailbox user, dials a telephone
number to let the recipient know there are new messages
in the mailbox. Noti

cation can call extensions, local

numbers, long distance numbers and pagers.
•

See

Message Noti

cation

(page 120) for more.

Voice Mail

Message On Hold

The System Administrator can record a message that will
play to callers while they wait on Hold.
•

See

Message On Hold

(page 121) for more.

Voice Mail

Message Playback Direction

An extension user can listen to their messages in either
LIFO (last-in-

rst-out) or FIFO (

rst-in-

rst-out) order.

•

See

Message Playback Direction

(page 121) for more.

Voice Mail

Message Record

•

See

Record and Send a Message

in this glossary.

Voice Mail

Message Reply

An extension user can reply to a message in their mailbox
by dialing a simple code, without knowing the caller’s
extension number.
•

See

Message Reply

(page 121) for more.

Voice Mail

Name

Description

Usage

Summary of Contents for DSX PRODUCT DESCRIPTION

Page 1: ...esources visit our Technical Support site on the web at http www necdsx com Components Features Specifications and Parts Empowered by Innovation Product Description Manual P N 1093093 Rev 2 June 2006...

Page 2: ...Solutions Inc has no obligation to provide any updates or corrections to this manual Further NEC Unified Solutions Inc also reserves the right without prior notice to make changes in equipment design...

Page 3: ...il flash card to activate Program on site from the telephone or from a PC connected to the system s ethernet or USB port PC remote pro gramming is available through the ethernet port or built in modem...

Page 4: ...res are mature efficient and reliable yet intuitive and easy to use Combined with end to end Quality Assurance and state of the art circuit design which achieves new standards for efficiency and econo...

Page 5: ...Headsets for DSX Cordless Lite II Telephone 8 DESI Telephone Label System 9 DESI Labeling Software 9 DESI Telephone Labels 9 DSX 80 160 Common Equipment 11 DSX 80 4 Slot KSU 11 DSX 160 8 Slot KSU 11...

Page 6: ...Call Forwarding Cancel 26 Call Forwarding Key 26 Call Forwarding Toggle in a Personal Speed Dial Bin 27 Call Forwarding Confirmation Tone 27 Call Forwarding Off Premises 27 Call Timer 28 Call Waiting...

Page 7: ...42 Extension Hunting 43 Circular Hunting 43 Terminal Hunting 43 Uniform Call Distribution UCD Hunting 43 Extension Locking 43 Walking Class of Service and Extension Locking 44 Feature Keys 44 Flash 4...

Page 8: ...ing for Outside Calls 57 Off Hook Signaling for Intercom Calls 57 Off Hook Signaling for Hotline Calls 58 Paging 58 Internal Paging 58 External Paging 58 Page Relay Control 58 Outside Call Ringing Ove...

Page 9: ...tification 74 System Programming Password Protection 74 T1 Lines 74 ANI DNIS Support 75 FSK Caller ID 75 Tandem Calls Unsupervised Conference 75 Tie Lines 76 Time and Date 76 Toll Restriction 76 The T...

Page 10: ...atic Routing for Rotrary Dial Callers 100 Call Forward to a Mailbox 101 Call Forwarding a Subscriber s Direct Inward Line to their Mailbox 101 Call Routing Mailbox 102 Call Screening 102 Call Screenin...

Page 11: ...ion 120 How Message Notification Works to Normal Telephone Numbers 120 How Message Notification Works to Digital Pager Numbers 120 Message On Hold 121 Message Playback Direction 121 Message Reply 121...

Page 12: ...34 Transfer to a Mailbox 134 Transfer Message Handling 134 Transfer to a UCD Group 134 Undefined Routing 134 Unscreened Transfer 135 Screened vs Unscreened Transfer 135 Unscreened Transfer and Inactiv...

Page 13: ...Interactive Soft Keys for intuitive feature access It also provides 10 Personal Speed Dial bin keys 24 pro grammable Feature Keys and 12 fixed function keys for streamlined operation Additionally this...

Page 14: ...features include dual LEDs a Ring Message Lamp to show ringing Caller ID and voice mail messages built in wall mounting and an innovative two position angle adjustment 60 Button DSS Console The 60 But...

Page 15: ...in wall mounting and a bridged data jack for connecting a modem or answering machine are standard DTR 1HM 1 Single Line Telephone The DTR 1HM 1 provides all the features of the DTR 1 1 in addition to...

Page 16: ...and mobility An easy to read 16 character by 2 line LCD display with four status icons vol ume controls a rechargeable Nickel Metal Hydride Battery Pack and a handy belt clip round out the elegant and...

Page 17: ...nceling P81N 750634 Polaris Encore Monaural Over the Head Voice Tube P91 Noise Canceling P91N Polaris Encore Binaural Over the Head Voice Tube P101 760635 Noise Canceling P101N DuoSet Convertible Over...

Page 18: ...Noise Canceling H101N Freehand Monaural In the Ear Voice Tube H131 Noise Canceling H131N DuoSet Convertible Over the Head On the Ear Voice Tube H141 Noise Canceling H141N DuoPro On the Ear Voice Tube...

Page 19: ...Binaural Noise Canceling Over the Head GN 2127 ST 2100 SoundTube Monaural Sound Tube On the Ear GN 2127 NC 2100 Flex Monaural Noise Canceling On the Ear 405 SF Surefit Monaural Voice Tube 3 Way Conver...

Page 20: ...scription Headsets for DSX Cordless Lite II Telephone The following headsets are available for the DSX Cordless Lite II Telephone M175 Headband Style P N 750637 MX150 Earloop Style P N 750642 At a Gla...

Page 21: ...Choice of fonts and font colors Space for incorporating company logo User printable background graphics using DESI Preprint DESI labeling software is provided on the DSX System Document CD included wi...

Page 22: ...el System 10 Components DSX Product Description For DTR 1HM 1 Black P N 780404 Metallic green P N 780405 Metallic silver P N 780406 Lime green P N 780407 Preprint blank P N 780460 For DTH 1 1 Metallic...

Page 23: ...the cover for getting essential system status and troubleshooting at a glance DSX 80 160 Power Supply The power supply provides the various DC voltages required to power the DSX 80 160 Cards The DSX 8...

Page 24: ...mono minijacks One audio output for External Paging 1 8 mono minijack Ethernet and USB ports for local and remote PC Programming RS 232 serial port for Station Message Detail Recording Built in V 32BI...

Page 25: ...Card with HV Message Waiting The 16SLIU Card connects 16 analog extensions which are typically used for single line telephones and fax machines Just like the 16ESIU Card the 16SLIU Card has a Mode Swi...

Page 26: ...and a port activity LED to indicate traffic on the card See System Configuration page 19 for more Tips to remember The 8SLIU Card provides high voltage message waiting for single line sets with high v...

Page 27: ...Port CO Line 16COIU Card with Caller ID The 16COIU Card supports 16 analog loop start CO lines The card has a Mode Switch for taking the card out of service a status LED indicating proper card operat...

Page 28: ...wo power failure cut through circuits When commercial AC power fails the card automatically cuts through two line circuits to two power failure single line telephones See System Configuration page 19...

Page 29: ...routes them quickly and efficiently Integrated Voice Mail features include Conversation Record Answering Machine Emulation and Caller ID with Return Call Interactive Soft Keys guide the display telep...

Page 30: ...instead Tips to remember The Analog Door Box is a weather tight unit and can be mounted outside The maximum number of DSX Analog Door Boxes you can install is determined by the number of 2PGDAD Module...

Page 31: ...rd installed in the Qty column The number of keysets single line sets and DSS Consoles does not affect the load factor 2 For each item and for each Load Type multiply the Qty times the Load and enter...

Page 32: ...led the capacity is If you have two power supplies installed the capacity is If you have three power supplies installed the capacity is 5 VDC 40 5 VDC 80 5 VDC 120 40 VDC 48 40 VDC 80 40 VDC 120 Notes...

Page 33: ...ersation continues uninterrupted while they enter an Account Code Single line telephone users can only enter an Account Code while placing their outside call Forced Account Codes Forced Account Codes...

Page 34: ...num ber saved by Last Number Redial or Save An extension user can preselect a line for a Last Number Redial or Save call Account Codes and Emergency Calls Account Codes are never enforced for emergenc...

Page 35: ...option is enabled in the attendant s Class of Service COS 1 Line Queuing Line Callback page 53 The attendant can Camp On queue for a busy line This option is enabled in the attendant s Class of Servi...

Page 36: ...e system programming to activate station and line PCBs after you plug them in Here s how Automatic Slot Configuration works 1 With power off install your station and line PCBs 2 With the system powere...

Page 37: ...The length of time the UPS will power the system when power fails depends on the capacity of the UPS unit Consult with the UPS manufacturer for the specifics Refer to the Hardware Manual for addi tion...

Page 38: ...r hangs up to complete the transfer the outside call forwards as programmed Call Forwarding Chaining Extension user s can chain Call Forwards For example extension 301 can forward all calls immediatel...

Page 39: ...seconds the prior Call Forwarding mode is automatically enabled if any Call Forwarding Confirmation Tone Keyset users will hear a single confirmation beep after enabling or cancelling Call Forwarding...

Page 40: ...at outside call connects The Automatic Call Timer does not automatically start for Intercom calls The Automatic Call Timer can also work like a Manual Call Timer key There is no need to have a Manual...

Page 41: ...m sets up an Intercom call between A and B An extension user can leave a Callback at many extensions simultaneously The system processes the Call backs as the extensions become free In addition many e...

Page 42: ...mber 11 12 26A 00 00 12 IN 301 02 Out of Area Number 11 13 16A 00 00 12 IN Caller ID Integration with Voice Mail Caller ID fully integrates with IntraMail UltraMail and the NVM Series voice mail syste...

Page 43: ...s the ringing calls in the follow ing order 1 Ringing Intercom call 2 Line or loop key from lowest to highest Central Office Calls Placing The system provides flexibility in the way each extension use...

Page 44: ...t Codes with Store and Forward enabled see Operation below Check Key A keyset user can use the CHECK key to check keyset and DSS Console Feature Key assignments and Per sonal Speed Dial bin names Clas...

Page 45: ...ng the secretary s extension Dial Number Preview Dial Number Preview lets a display keyset user dial and review a number before the system dials it out Dial Tone Detection The system can optionally de...

Page 46: ...service the telco sends 4 digits to the system for trans lation With 3 digit service the telco sends 3 digits to the system for translation Be sure to set up your system for compatibility with the pro...

Page 47: ...o voice mail via DID Line Over flow Call Forwarding or Extension Hunting ANI DNIS Support The system is compatible with telco s T1 Automatic Number Identification ANI and Dialed Number Infor mation Se...

Page 48: ...ess is normally only provided for attendants priority users and mainte nance personnel Direct Station Selection DSS If an extension s Direct Station Selection DSS Keys are enabled Feature Keys automat...

Page 49: ...a tion port and do not require a separate power supply In programming you assign each installed console to an owner keyset Each console can only have one owner You can assign the following types of Fe...

Page 50: ...Transferred outside calls Ringing Intercom calls Recalls e g Hold recall Ring Group Calls by dialing either the ringing extension s number or the Ring Group master number Ringing Call Coverage key cal...

Page 51: ...d calls that are ringing their phone after a delay Extension Ring Override Each keyset extension can additionally override a line s distinctive ringing with the extension s own unique settings Extensi...

Page 52: ...e is idle Once activated incoming outside calls still flash the line keys The user may use the phone in the normal manner for placing and pro cessing calls Do Not Disturb provides the following 4 DND...

Page 53: ...group 2 Incoming Intercom Calls Blocked Incoming Intercom calls Transferred Intercom calls Paging announcements Ringing from Intercom calls to the Ring Group master number if the extension is in the g...

Page 54: ...cts to an available Door Box port on a 2PGDAD Module P N 0891027 Each module supports up to two Door Boxes with the max imum number of Door Boxes installed limited only by the availability of station...

Page 55: ...list Unlike Circular Hunting the call will not cycle back to the top of the hunt list Depending on the hunt type see below Terminal Hunting will occur for transferred outside calls DILs to a hunt grou...

Page 56: ...ilable at extension 306 The extension 301 user goes to extension 306 and implements Walking Class of Service The extension 301 user can then use 306 to make long distance calls and Page even though 30...

Page 57: ...ns can also use Forced Line Disconnect to release a line on which there is no Account Code Intercom Directory Dialing Park Orbit Call Coverage immediate delayed or no ring Line keys Reverse Voice Over...

Page 58: ...n turns off the keyset s Handsfree microphone so the caller does not hear the co worker s voices during a Group Listen When a keyset user sets up Group Listen they hear their caller s voice over the t...

Page 59: ...de the system ignores all hookswitch depressions Background Music If programmed and connected Background Music will broadcast over the telephone speaker while the extension is in the Headset mode Cent...

Page 60: ...and DILs If the extension is set up to receive Camp On tones for waiting transferred outside calls the user will hear the Camp On tones in their headset They will also hear Camp On tones in their head...

Page 61: ...er exten sion There is no Hold Recall for Intercom calls Distinctive Flash Rate on Recall System Hold and Exclusive Hold recall feature a distinctive flash rate for line keys see the chart below This...

Page 62: ...ansfer to co workers Hotline Automatic Transfer is recommended If the user prefers to consult with their Hotline partner rather than Transfer disabling Hotline Automatic Transfer would be helpful Pres...

Page 63: ...ach incoming line call In addition under certain conditions other types of outside calls divert to Key Ring if unanswered The following condi tions also initiate Key Ring Direct Inward Line An unanswe...

Page 64: ...of the buffer and deletes the duplicate entry The numbers stored in the Enhanced Last Number Redial buffer are retained if the system resets or is pow ered down Line Group Routing With Line Group Rout...

Page 65: ...user just hangs up to convert the Line Queue into a Line Callback When the line becomes free the system automatically recalls the extension As soon as the extension user answers the callback ring the...

Page 66: ...dial 0 instead Fixed Loop Keys For outgoing calls a Fixed Loop key is a loop key assigned to a specific Line Group When the extension user presses the Fixed Loop key for an outgoing call they get the...

Page 67: ...t user turn off their phone s handset or Handsfree microphone at any time While the extension is on hook Microphone Mute mutes the Handsfree microphone While off hook Microphone Mute mutes the handset...

Page 68: ...r to identify callers The user does not have to refer to a directory when processing calls Extension and line names can consist of upper and lower case letters spaces and punctuation and can be up to...

Page 69: ...a call Off Hook Signaling for outside calls can be While on a handset call A flashing green Ring Message lamp A flashing red or green line loop key Muted off hook ringing While Off Hook Signaling rin...

Page 70: ...d as Page keys External Paging When a user pages into Internal All Call Page or Internal page Zone 1 the system simultaneously broadcasts the announcement into the External Paging Zone Refer to the sy...

Page 71: ...M will automatically turn off while Paging ringing or Door Box chimes broadcast from the external zone and restart when the external zone again becomes idle Ring Over Page Volume Adjustment You can ad...

Page 72: ...tension which initially received the Personal Park At the extension which initially parked the call At all other extensions after the call diverts to Key Ring System Park Orbit Recall Display The Syst...

Page 73: ...System Administrator The PC Program is a WindowsTM based application you can use for programming the telephone system and maintaining site databases instead of using the conventional telephone program...

Page 74: ...lephones Intercom Prime Line With Intercom Prime Line an idle extension user hears Intercom dial tone whenever they lift the handset or press SPEAKER Intercom Prime Line may help the extension user th...

Page 75: ...er cannot place a call on the Private Line A customer service representative may want an incoming only Private Line to be sure customers can always get through Outgoing Only The keyset has a Private L...

Page 76: ...ram Press to program the following Call Forwarding Call Screening Distinctive Ringing Handsfree Reply Intercom Voice Announce and Forced Intercom Ringing Language Selection Name Programming Speed Dial...

Page 77: ...sure maxi mum system performance For example the attendant can busy out a noisy line or problem extension until service personnel can repair the problem The line or extension the appears busy to all c...

Page 78: ...where the caller just lifts the handset to get the information desk Ringing Line Preference Ringing Line Preference lets a keyset user answer a ringing call by just lifting the handset For a user that...

Page 79: ...ringing call Intercom page 51 Ringing Intercom calls Yes Yes No1 No1 Key Ring page 51 Line Loop Keys Yes No Yes No Transfer page 77 Yes No Yes No Direct Inward Line page 35 Yes No Yes No Group Ring pa...

Page 80: ...on For example an extension user can recall a busy or unanswered number without manually dialing the digits The system retains the saved number until the user stores a new one in its place Save Numbe...

Page 81: ...xtension user For example a user could select message 09 OUT UNTIL and append the time they are expected back e g 5 00 The total length of the message plus any user appended entries cannot exceed 18 S...

Page 82: ...tem Speed Dial System Speed Dial gives every extension access to the same set of stored numbers The system provides 999 System Speed Dial numbers Users can access these numbers by pressing a uniquely...

Page 83: ...s of the bin ignoring the line selection associated with the bin Note that this unique Centrex integration also pertains to voice mail ports accessing stored Speed Dial numbers Chaining Bins for Diali...

Page 84: ...s a large 3 line by 24 character backlit alphanumeric display with 4 Inter active Soft Keys for intuitive feature access It also pro vides 10 Personal Speed Dial bin keys 24 programmable Feature Keys...

Page 85: ...op bit 8N1 Connec tion requires 34 Button Backlit Super Display Telephone with Half Duplex Speakerphone The Super Display Telephone is the system s most sophis ticated telephone instrument It features...

Page 86: ...ess to system programming Logging On with this Password Gives you access to these programs System Administrator 1 level 1 1001 01 System Type page 595 1001 02 Software Version page 595 1001 03 DSP Ver...

Page 87: ...ata and the entries stored in the DID Translation Table See Direct Inward Line page 35 for more Caller ID The system can use the received ANI data to display the caller s number on the called extensio...

Page 88: ...Dialing Active Key Pad continuously enables the telephone key pad This is important if co workers typically use dial up services such as automated banking or frequently dial into voice mail systems Wi...

Page 89: ...o worker A call a user transfers automatically recalls if not picked up at the destination exten sion If a transferred outside call is still unanswered the call diverts to Key Ring This assures that u...

Page 90: ...d to rely on a SystemAdministra tor or Communications Manager to set up each phone These User Programmable Features include Call Forwarding Clear All Direct Station Selection DSS Assignment Feature Ke...

Page 91: ...SPEAKER to exit Call Coverage Keys flash as follows Lamp only On red Immediate ring On green Delay ring Fast flash green 2 5 RAL 725 Outside Line Keys RAL Line Key repeatedly to select ringing mode S...

Page 92: ...ere is no need to call back later Speed Dial Personal SP 77 SP Press bin key for bins 701 710 or dial the bin key 701 720 HOLD Dial outside line e g 1 Line group e g 90 98 or ICM for Intercom feature...

Page 93: ...nswering machine This lets voice mail screen their calls just like their answering machine at home If activated the extension s incoming calls route to the user s Subscriber Mailbox Once the mailbox a...

Page 94: ...sage count resets to 00 as soon as the user calls their mail box regardless of whether the new messages were listened to The message count returns when the system updates the Ring Message lamp on the...

Page 95: ...k Ring ing and incoming Page announcements while their telephone is idle Presets for the remaining volume con trols are not required since the user can easily adjust those volumes while idle For examp...

Page 96: ...set returns to its normal restrictions Walking Class of Service and Extension Locking Walking Class of Service overrides Extension Locking For example Extension 301 is permitted by their Class of Serv...

Page 97: ...on Operation provides convenient operation charts for each IntraMail feature Start Up Default Configuration Without IntraMail Installed The Built In Automated Attendant is enabled See page 100 for mor...

Page 98: ...connected telephone system can work like a home answering machine See Announcement Mailbox page 96 for more Voice Mail Auto Attendant Do Not Disturb AutoAttendant Do Not Disturb sends AutomatedAttenda...

Page 99: ...al Action Table and announce ments are available to Automated Attendant callers See Call Routing Mailbox page 102 for more Automated Attendant Call Screening Call Screening allows a display keyset ext...

Page 100: ...ension user s name See Directory Dialing page 105 for more Automated Attendant Erasing All Messages Lets the System Administrator delete mailbox messages system wide See Erasing All Messages page 105...

Page 101: ...convert Automated Attendant Screened Transfers to Unscreened Transfers See Forced Unscreened Transfer page 108 for more Automated Attendant Forwarding Calls to a Mailbox See Call Forward to a Mailbox...

Page 102: ...andling options from which to choose See Listening to Messages page 113 for more Voice Mail Local Notification See Message Notification in this glossary Voice Mail Log Onto Voice Mail An extension use...

Page 103: ...set the maximum length of a message that can be left in a user s voice mailbox See Message Length page 119 for more Voice Mail Message Listen Mode When a user calls their mailbox they can dial a code...

Page 104: ...Next Call Routing Mailbox page 123 for more Voice Mail One Touch Forwarding See Call Forward to a Mailbox and Message Forward in this glossary Voice Mail One Touch Mailbox Access See Mailbox Logon in...

Page 105: ...A category of mailboxes normally used to route Auto mated Attendant calls See Routing Mailbox page 129 for more Automated Attendant Screened Transfer Similar to telephone system screened transfers in...

Page 106: ...Mail page 133 for more Also see Auto Time Stamp in this glossary Voice Mail Time and Date Stamp With caller ID enabled an extension can listen to a mes sage and dial a code to hear the time the messag...

Page 107: ...aller dials an exten sion IntraMail immediately transfers the call to the destination and hangs up Any recalls or additional routing are handled by the telephone system just as with any other unscreen...

Page 108: ...wer Schedule Override from system programming or from the System Administrator Mailbox If the Override Mailbox is an Announcement Mailbox the outside caller will hear the recorded announcement Dependi...

Page 109: ...kends Since Schedule 1 and the Default Mailbox both use Call Routing Mailbox 1 initially the routing is the same 24 hours a day 7 days a week See Customizing an Answer Table below for more When settin...

Page 110: ...dial L to hear part of message 2 and then hang up IntraMail automatically Saves message 1 Retains messages 2 and 3 as new messages Restarts the flashing ring message lamp Resets the telephone display...

Page 111: ...through Friday from 8 30AM to 5 00PM This schedule and the Default Mailbox both use Call Routing Mailbox 1 Dial Action Table page 104 Once the Automated Attendant answers the Dial Action Table 16 maxi...

Page 112: ...esn t dial any digits IntraMail will automatically route them to a speci fied option such as the operator or a mailbox This lets rotary telephone users stay on the line to leave a message or have thei...

Page 113: ...voice mail rather than have the telephone system reroute their calls automatically Call Forwarding a Subscriber s Direct Inward Line to their Mailbox The following table describes how IntraMail handl...

Page 114: ...ed Attendant answers the Dial Action Table 16 maximum provides the dialing options to callers Each digit a caller can dial is assigned a specific action function in the Dial Action Table The dial acti...

Page 115: ...after they leave a mes sage in a mailbox depending on the setting of the Dialing Option Centrex Transfer Centrex Transfer is a Dial Action Table option that can transfer an Automated Attendant call fr...

Page 116: ...o individual schedules which in turn assign a Call Routing Mailbox to each call When a specific schedule is not in effect the Answer Table uses its Default Mailbox to deter mine routing By default all...

Page 117: ...nt as a Screened or Unscreened transfer depending on programming For callers to use Directory Dialing the system must have a name programmed for each extension up to 18 characters A Z using upper and...

Page 118: ...outing Charts below for more Ring No Answer Busy All Type 3 Type 3 hunting reroutes outside calls and ringing Intercom calls If the extension is idle calls reroute to the user s mailbox after an inter...

Page 119: ...minimize the need for an operator or receptionist to handle outside calls There are 3 components to Flexible Call Routing Answer Tables page 96 Determines how the Automated Attendant answers outside...

Page 120: ...prompts Recorded Help provides the user with a built in interactive user s guide To get recorded help the user dials 0 Go to a Mailbox An Automated Attendant caller can dial a digit to route to a Call...

Page 121: ...your message for extension number or name While listening to a mailbox greeting a caller can dial to immediately leave a message Multiple Greetings A subscriber can record up to three personalized gre...

Page 122: ...You can separately set up Ring Group members to have the same Ring Group Mailbox Since the system provides 8 Ring Groups there are a total of 8 Ring Group Mailboxes available The Ring Group Mailbox c...

Page 123: ...y are asked to enter their mailbox number After entering the number they hear That mailbox does not exist An Automated Attendant caller attempting to leave a Quick Message or do a Remote Logon at an e...

Page 124: ...cient way to communi cate with co workers that avoids post it notes message pads and unnecessary email Additional Options While Leaving a Message The following chart shows the additional dialing optio...

Page 125: ...ening to a message an extension user has many message handling options from which to choose Message Listen Options Super Display Soft Key Keyset Soft Key Option Description RE 73 Reply N A Record a re...

Page 126: ...to which you partially listen is automatically erased Any message to which you hang up during or do not listen is retained as a new message For example if you have three new messages listen to part of...

Page 127: ...lowed by their mailbox number This method is typically used by Guest Mailbox users as well as subscribers attempting to log into their Subscriber Mailbox from a co worker s phone Remote Log On A Subsc...

Page 128: ...sue the subscriber can delete their security code to simplify logging onto their mailbox Mailbox Security Code Delete The System Administrator can delete the security code for any Subscriber Mailbox T...

Page 129: ...pts to find out the number of new and saved messages in their mailbox Then can just look at the display instead While idle the telephone display shows the number of new messages waiting in a subscribe...

Page 130: ...ne new message waiting in the Subscriber Mailbox While Idle While Logged in One saved message waiting in the Subscriber Mailbox One new message waiting in the Subscriber Mailbox One new message waitin...

Page 131: ...essage Length and hangs up The Message Length option helps you maximize the storage space reserved for messages If you find that callers are leaving unusually long messages shorten the Message Length...

Page 132: ...ve a message for and asks the recipient to dial 1 to log onto their mailbox The recipient hears the notification message if They say Hello after answering the callout or The system receives answer sup...

Page 133: ...ly saves the subscriber valuable time since they don t need to know the sender s extension number or send a separate message to respond The subscriber can just listen to the co worker s message dial a...

Page 134: ...the voice prompts to find out when they have new messages Multiple Company Greetings The Automated Attendant can answer each individual line with a unique greeting and unique set of dialing options S...

Page 135: ...essage page 128 Provides callers with additional dialing options after they leave a message in an extension s mailbox depending on the setting of the Next Call Routing Mailbox Dial Mode Dialing Option...

Page 136: ...Routing Mailbox To allow this capability for example Program the Next Call Routing Mailbox digit as LOGON to IXXX While listening to their greeting the subscriber can dial to route to their Next Call...

Page 137: ...d entry and hangs up 1 16 valid Call Routing Mail box 0 No repeats No If the caller doesn t dial after the announcement they route to the Next Call Routing Mailbox If the caller dials a digit during t...

Page 138: ...route to the Next Call Routing Mailbox If the caller dials a digit during the announcement they route to the Next Call Routing Mailbox Yes If the caller doesn t dial after the announcement IntraMail h...

Page 139: ...ollowed by a beep and can leave message If the greeting is not recorded the caller hears At the tone you can leave your message for extension xxx or name if recorded Start recording at the tone When y...

Page 140: ...ntial information without relying on message slips memos or email Recording Options While recording a message a Subscriber Mailbox user has several recording options from which to choose The following...

Page 141: ...more on each of Routing Mailbox types Announcement Mailbox page 96 Call Routing Mailbox page 102 Directory Dialing Mailbox page 105 Screened Transfer Screened Transfer is an Automated Attendant option...

Page 142: ...between these two types of Automated Attendant transfer With Unscreened Transfer calls from the Automated Attendant ring like other transferred calls and dis play the incoming Caller ID data if provi...

Page 143: ...ox caller hears greet ing and can leave a message With a Next Call Routing Mailbox caller can dial 1 to leave a message or 22 for other options With Active Greet ing Not Recorded 1 Places a screened I...

Page 144: ...inistrator is a Subscriber Mailbox that has unique system administration features such as recording Instruction Menus and deleting messages in a co worker s mailbox The System Administrator features a...

Page 145: ...Date Stamp features be sure to set it accurately To change the time and date use either the system programmable options or the User Programmable features See Programming below The Time and Date is ret...

Page 146: ...icks up the caller will hear the entire greeting for the called extension s mailbox The greeting will restart as soon as the system connects the caller to the Transfer destination s mailbox Transfer t...

Page 147: ...ansfer and Inactive Mailboxes An Unscreened Transfer will go through to the destination extension even if the destination doesn t have an active mailbox If the Unscreened Transfer is unanswered at the...

Page 148: ...utomated Attendant UTRF or STRF to a Ring Group can overflow to the group s mailbox See Group Mailbox page 110 for more Direct Inward Line DIL Overflow A line that directly rings an extension or can o...

Page 149: ...r the status or progress of their call Voice Prompting Messages Voice Prompt Description The number you have dialed is not in service The extension you called is part of the exten sion data base but i...

Page 150: ...138 IntraMail Features DSX Product Description...

Page 151: ...Lines 64 Digital Telephones DSX 80 32 DSX 160 96 Analog Telephones DSX 80 48 DSX 160 80 DSS Consoles 4 max per system Plugs into a digital station port Power Failure Telephones 2 per COIU Card Intern...

Page 152: ...ces where shocks or vibrations are frequent or strong 4 In places where water or other fluids come in contact with the main equipment 5 In areas near high frequency machines or electric welders 6 Near...

Page 153: ...voltage measured at the MDF between tip and ring On Hook Idle State Minimum 44 VDC On Hook Idle State Maximum 56 VDC Off Hook Active State 7 5 VDC typical depending on the telephone type and loop len...

Page 154: ...et 7 5 8 9 1 2 4 3 4 2 lb 5 7 oz 60 Button DSS Console 5 5 8 9 1 2 4 3 4 1 lb 3 4 oz BGM MOH Music Source Inputs Music inputs are located on the CPU Card Input Impedance 10K Ohms Input Level 18 dBr 2...

Page 155: ...s 1 Do not run station cable parallel with the AC source telex or computer etc If the cables are near cable runs to those devices use shielded cable with grounded shields or install the cable in condu...

Page 156: ...k 1090029 White DTH 1 1 Single Line Telephone 780034 DTR 1 1 Single Line Telephone 780020 Black 780021 White DTR 1HM 1 Single Line Telephone 780025 Black 780026 White Analog Door Box 922450 2PGDAD Mod...

Page 157: ...DSX 34 Button Super Display Telephone White 1093082 DSX 34 Button Super Display Telephone Black 1093081 DSX 60 Button DSS White 1093080 DSX 60 Button DSS Black 1093079 DTR 1 1 Telephone Labels Black 7...

Page 158: ...6 conductor line cord 1091014 Cards Description Part Number CPU Card 1090010 16 Port Digital Station Card 16ESIU 1091004 16 Port Analog Station Card with HV Message Waiting 16SLIU 1091007 8 Port Analo...

Page 159: ...t Parts Description Part Number Handset and Cord Assembly 1091016 22 Button Clear Plastic Cover 1091018 34 Button Clear Plastic Cover 1091019 34 Button Super Display Clear Plastic Cover 1091020 60 But...

Page 160: ...Parts List 148 Specifications and Parts DSX Product Description...

Page 161: ......

Page 162: ...1093093 June 12 2006 Rev 2 Printed in U S A NEC Unified Solutions Inc 4 Forest Parkway Shelton CT 06484 TEL 203 926 5400 FAX 203 929 0535 www necunifiedsolutions com...

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