Maintenance and Troubleshooting 4-9
Table 4-2 Problems and Solutions
Problem
Symptom
Solution
CD-ROM/DVD
drive
malfunction
System power not on.
1. Turn system power on.
Disc tray does not open.
1. System power not on. Turn system
power on.
2. System power failed. Insert about an
inch of a straightened paper clip into the
emergency eject hole, until the tray
opens.
Cannot access CD-ROM/DVD
drive.
1. Check that thedriver software is
loaded and not corrupted.
2. Check signal and power connections
between the drive, system board, and
power supply.
3. Check the master/slave jumper
settings.
4. Check the IDE cable. Replace as
necessary.
5. Check the power supply. Replace as
necessary.
6. Check the system board. Replace as
necessary.
No sound from CDs.
1. Check that speaker power is on and
volume is adjusted.
2. Check audio software settings.
3. Check the CD disc.
4. Check the audio cable. Replace as
necessary.
5. Replace the CD-ROM/DVD drive.
6. Replace the system board.
Zip drive
malfunction
System power not on
1. Turn system power on.
Cannot access Zip drive.
1. Check that the Zip drive driver
software is loaded and not corrupted.
2. Check signal and power connections
between the Zip drive, system board,
and power supply.
3. Check the master/slave jumper settings.
Summary of Contents for DIRECTION L - SERVICE
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