Section 4
Maintenance and Troubleshooting
This section provides information on maintaining and troubleshooting the
Direction Series computers. Table 4-1 provides the NEC CSD service telephone numbers.
Also included in this section are the error beep code descriptions and a procedure for
replacing the CMOS battery.
Table 4-1 NEC CSD Service and Information Telephone Numbers
Service
Telephone Number
To contact the NEC CSD Direction Technical
Support Center (TSC):
In the U.S., call 1 (888) 632-2678
To order spare parts:
In the U.S., call 1 (800) 233-6321
In Canada, call 1 (800) 727-2787
To contact Customer Service about service and
contract warranty issues:
Call 1 (888) 632-9128
To log onto the NEC CSD Electronic Bulletin
Board System (BBS) to download software drivers
and the latest BIOS for ROM flashing:
Call 1 (978) 635-4706
For information about NEC CSD products, call
FaxFlash
SM
(use the automated service to have
the latest Technical Information Bulletins sent to
your fax machine 24 hours a day):
In the U.S., 1 (888) 329-0088
1 (888) FAX-0088
Outside the U.S., call 1 (978) 635-6090
To send technical questions over email:
To fax technical questions to customer support:
In the U.S., fax 1 (978) 635-4666
To access the NEC CSD Website:
www.necnow.com
To access the NEC CSD FTP site:
ftp.nectech.com
To purchase a new system through NEC NOW,
or to obtain sales literature:
Call 1 (888) 8NEC-NOW
Summary of Contents for DIRECTION L - SERVICE
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