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System Support Log

Support Services

NCR S10 Desktop Server User Guide

D-3

Support Services

This section is for recording and maintaining
information about NCR support services.

The following items are included in this section:

• 

A place to record your class/model number, serial
number, and system ID number

• 

An overview of NCR on-site hardware support
services

• 

A page to record NCR support phone numbers

• 

The procedure for placing a hardware support call

• 

The procedure for placing a software support call

This system support log is for the follow system:

Enter Class/Model
Number

____________________

Enter Serial Number

____________________

Enter System ID Number

____________________

System Numbers

Summary of Contents for S10

Page 1: ...S10 Desktop Server User Guide BST0 2139 50 Issue 2 10 96...

Page 2: ...ive owners It is the policy of NCR Corporation NCR to improve products as new technology components software and firmware become available NCR therefore reserves the right to change specifications wit...

Page 3: ...ading the Memory 2 7 Installing SIMMs 2 9 Removing SIMMs 2 10 Reconfiguring the System 2 11 SCSI Feature 2 12 Rear Panel Features 2 13 Opening the System 2 15 Installing Drives 2 18 Installing a 3 5 i...

Page 4: ...ration 4 4 Date and Time 4 6 Diskette Drives 4 7 IDE Fixed Disk Drives 4 7 System Memory 4 9 Math Coprocessor 4 9 Video Display 4 9 Communication Settings 4 10 Hard Disk Block Mode 4 10 Advanced PIO M...

Page 5: ...orts 4 21 Setup Password 4 24 Power On Password 4 24 Loading Setup Default Settings 4 26 Leaving Setup 4 27 Fixed Disk Types 4 28 Chapter 5 Using the System Utilities Identifying the System Utilities...

Page 6: ...Messages B 3 Correcting Error Conditions B 6 Appendix C Sample Configurations Types of Sample Configurations C 1 Sample Standard Configuration C 2 Installing the Hardware C 2 Configuring the System Se...

Page 7: ...Software Support Call D 7 Hardware Records D 8 Different Types of Logs D 8 Software Records D 19 Current System Configuration D 33 Adapter Board Locations D 33 System Equipment List D 33 Hardware Con...

Page 8: ...Contents x NCR S10 Desktop Server User Guide...

Page 9: ...ter One tells you where to start describes system features describes the documentation set and describes how to get additional information and customer support Chapter Two describes the installation o...

Page 10: ...me meaning as Return or Carriage Return All of the terms are interchangeable x y Two or three key names separated by plus signs indicate multiple key entries For example Control Alt Del means hold dow...

Page 11: ...by the European Commission To obey these directives the following European standards must be met EN55022 Class A Limits and methods of measurement of radio interference characteristics of information...

Page 12: ...Preface iv NCR S10 Desktop Server User Guide...

Page 13: ...ware you want to add Install appropriate disk drives peripherals and adapters Quick Hardware Installation brochure Chapter 2 of User Guide Drive peripheral CPU board and adapter documentation 2 Config...

Page 14: ...r documentation Chapter 4 of Installing Network Operating System 5 Configure memory and other baseboard settings Use the EISA Configuration Utility Quick Hardware Installation brochure Chapter 3 of In...

Page 15: ...baseboard 200 watt power supply Seven I O expansion slots 4 EISA 2 PCI and 1 shared Fast and Wide SCSI 2 controller integrated on the system baseboard 25 pin and 9 pin serial ports 25 pin parallel po...

Page 16: ...iled information about your system Drive peripheral CPU board and adapter documentation If you have ordered optional features such as drives peripheral devices CPU boards or adapters documentation for...

Page 17: ...System Overview Documentation Set NCR S10 Desktop Server User Guide 1 5 documentation that comes with your operating system...

Page 18: ...System Overview Getting Additional Help 1 6 NCR S10 Desktop Server User Guide Getting Additional Help If you need additional help refer to Appendix D of this book...

Page 19: ...his chapter contains information about the following System board features ESD precautions Major components Upgrading the memory Installing SIMMs SCSI feature Positioning the system Rear panel feature...

Page 20: ...ate a separate board that carries both the CPU and the second level cache This feature gives maximum upgradability and flexibility to your system Standard features such as two serial ports one paralle...

Page 21: ...rve the following precautions before installing any system component 1 Do not remove a board from its packaging until you are ready to install it Integrated circuits ICs on expansion boards are highly...

Page 22: ...EISA expansion slots supporting master slave add on cards Two PCI local bus slots One shared slot EISA or PCI 128 256 KB Flash memory for easy system BIOS upgrade I O interfaces for two serial ports o...

Page 23: ...Fast SCSI 2 Interface narrow CPU Board Slot Power LED Connector Hard Disk LED Connector Fan Connectors Turbo Reset Connector J23 BIOS PS 2 Mouse Connector PS 2 Keyboard Connector Speaker Connector J24...

Page 24: ...The asterisks indicate the default settings Jumper Setting Function JP1 2 3 Standard System BIOS JP2 1 2 2 3 Password enabled Password disabled JP3 1 2 2 3 DMA request 1 DREQ1 DMA request 3 DREQ3 JP4...

Page 25: ...and 32 MB double density SIMMs Table 2 2 lists the available memory configurations Bank 0 Bank 1 Total Socket 0 Socket 1 Socket 0 Socket 1 Memory 4 MB 4 MB 8 MB 8 MB 8 MB 16 MB 16 MB 16 MB 32 MB 32 M...

Page 26: ...Upgrading the Memory 2 8 NCR S10 Desktop Server User Guide You may combine different types of SIMMs for a particular memory configuration as long as the SIMMs in each bank are of the same type Always...

Page 27: ...le into a socket with the component side facing down See Figure 2 2 2 Gently press the SIMM up until the pegs of the socket slip into the holes on the SIMM and the holding clips lock the SIMM into pos...

Page 28: ...irs For example for a total memory of 8 MB install two 4 MB SIMMs in sockets 0 and 1 of Bank 0 You can not use an 8 MB SIMM alone for an 8 MB memory Figure 2 3 SIMM Sockets SIMM Sockets Bank 1 Bank 0...

Page 29: ...IMMs To reconfigure the system follow these steps 1 Reboot the system A memory error message appears indicating that the total memory does not match the value stored in CMOS 2 Boot the system with the...

Page 30: ...the following Onboard microcontroller Bus master interface controller SCSI controller The chipset allows transfers at a full 20 MB second burst transfer rate To use the feature install any SCSI device...

Page 31: ...el features Figure 2 4 Rear Panel Features Parallel Port COM 2 SCSI Connector optional Mouse Connector Expansion Slots VGA Port optional Keyboard Connector COM 1 System Power Socket The video board is...

Page 32: ...nnects peripherals using a 9 pin serial interface COM 2 25 pin serial Connects peripherals using a 25 pin serial interface Parallel Port Connects peripherals using a parallel interface Expansion Slots...

Page 33: ...before proceeding To open the system follow these steps 1 Turn off the system and unplug all cables 2 Place the system unit on a flat steady surface 3 Hold the system by its side and turn it upright F...

Page 34: ...alling the System Opening the System 2 16 NCR S10 Desktop Server User Guide 5 Detach the front panel and set it aside Figure 2 5 Removing the Front Panel and Cover 6 Return the system to the flat posi...

Page 35: ...ing tabs outward to release the top cover from the unit See Figure 2 5 8 Lift the top cover and set it aside Figure 2 6 shows the system s internal components 1 Expansion slots 6 3 5 inch peripheral d...

Page 36: ...ximum of the following Three 3 5 or 5 25 inch half height drives at the front One 3 5 inch half height diskette drive Two 3 5 inch half height fixed disk drives When unplugging cables connected to the...

Page 37: ...nstalling Drives NCR S10 Desktop Server User Guide 2 19 2 Lift up the drive frame 3 Attach the drive to the drive frame using four screws Figure 2 7 Removing the Drive Frame Figure 2 8 Installing a 3...

Page 38: ...me in the system unit 5 Match the red stripe on the drive cable with pin 1 on the drive connector and plug it in 6 Plug the power supply cable into the power connector on the rear of the drive 7 Repla...

Page 39: ...o holding tabs that attach the drive housing to the system unit and push both tabs outward one at a time to release the drive housing See Figure 2 10 3 Carefully lift up the drive housing 4 Detach the...

Page 40: ...rive frame 7 Re install the drive housing in the system unit Use the round pegs on the system unit surface as guide Seat the drive housing firmly on the system unit Lock the drive housing into positio...

Page 41: ...en you purchase an fixed disk drive make sure that you have all the required cables Do not forget to obtain the bad sector information from your dealer To install a fixed disk drive follow these steps...

Page 42: ...rver User Guide 5 Secure the second drive to the top of the drive frame Figure 2 13 Installing Fixed Disk Drives 1 3 4 5 2 6 Replace the system top and front covers A new fixed disk must be physically...

Page 43: ...bs outward one at a time to release the drive housing See Figure 2 10 3 Carefully lift up the drive housing 4 Detach the 3 5 inch drive frame from the 5 25 inch drive housing by removing the two screw...

Page 44: ...the disk drive and power cables from cluttering the space inside the system unit and interfering with the link bar 1 Unclip the plastic clamp 2 Fit the disk drive and power cables across the plastic...

Page 45: ...Installing the System Installing Drives NCR S10 Desktop Server User Guide 2 27 3 2 1 Figure 2 14 Managing the Disk Drive and Power Cables...

Page 46: ...ansion boards EISA ISA PCI Each expansion board has a different type of connector See Figure Figure 2 15 An ISA board has a single row of contacts along its connectors There is usually a single notch...

Page 47: ...er Guide 2 29 Figure 2 15 Expansion Board Connectors ISA board EISA board PCI board To install an expansion board follow these steps 1 Study the documentation that came with your expansion board and c...

Page 48: ...nd Removing Expansion Boards 2 30 NCR S10 Desktop Server User Guide 2 Remove a bracket from any empty expansion slot Save the screw to secure the new board Keep the bracket for future use See Figure 2...

Page 49: ...igure 2 17 4 Secure the board with the bracket screw Do not neglect this step The board uses the screw for grounding To remove an expansion board follow these steps 1 Unplug any cables connected to th...

Page 50: ...Installing the System Installing and Removing Expansion Boards 2 32 NCR S10 Desktop Server User Guide...

Page 51: ...eboard Support NCR S10 Desktop Server User Guide 3 1 System Baseboard Support The system baseboard has one CPU board slot that supports these two types of CPU boards CPU boards that support parity mem...

Page 52: ...rming the installation refer to the following documents for information on installing CPU boards in the system Quick Hardware Installation that came with your system Release Notes or kit instructions...

Page 53: ...of the following Install or remove a PCI adapter Install or remove an IDE disk drive Change the display type Change the password or security features Change the CPU speed Disable or enable the cache m...

Page 54: ...cannot retain configuration values in CMOS RAM Before running Setup have the following information ready Diskette drive type The standard type is a 3 5 inch 1 44 MB diskette drive A 5 25 inch 1 2 MB d...

Page 55: ...ombination Control Alt Esc to enter Setup You do not need to insert a diskette or load an operating system Just press the key combination Figure 4 1 shows the BIOS Setup main menu BIOS Utility Basic S...

Page 56: ...Hard Disk 0 0MB Hard Disk 1 0MB 00 00 00 00 00 00 1 44 MB 3 5 inch None Cylinder None None Head Move Highlight Bar PgDn PgUp Move Screen F1 Help Esc Exit Change setting Sector Page 1 2 The command lin...

Page 57: ...anced IDE Features Hard Disk Block Mode Advanced P10 Mode Hard Disk Size 504MB Hard Disk 32 Bit Access Num Lock After Boot Memory Test Auto Config Mode Fast Boot Mode Communication Settings Baud Rate...

Page 58: ...is off Date Highlight this parameter to set the date Enter the current date following the month day year format Whenever you want to change the date simply highlight the Date parameter and enter the...

Page 59: ...the value for the Diskette Drive B parameter Choose None if you do not have a second diskette drive Move the highlight bar to the Fixed Disk 0 parameter to configure the IDE fixed disk drive drive C...

Page 60: ...ved IDE fixed disk information during POST We recommend that you copy the IDE fixed disk values and keep them in a safe place in case you have to reconfigure the disk in the future Follow the same pro...

Page 61: ...ation is not adjustable by the user and is for display only When you install additional memory the system automatically updates the Total Memory parameter to show the new memory size The CPU includes...

Page 62: ...elect one of the following combinations 1 stop bit and odd or even parity 2 stop bits and no parity The default values are 9600 BPS odd parity 1 stop bit and 8 bit data word This function enhances dis...

Page 63: ...abled this parameter allows hard drive 32 bit access This parameter allows you to activate the Num Lock function upon system boot The system performs a RAM test during the power on self test POST rout...

Page 64: ...NCR S10 Desktop Server User Guide This parameter allows the system to boot faster by skipping some POST routines If enabled it sets the System Speed to High and enables Shadow RAM and primary and seco...

Page 65: ...Fh System Bus C0000h C7FFFh Video Bus C8000h CFFFFh D0000h D7FFFh D8000h DFFFFh Enabled Enabled Disabled Disabled Disabled Enabled Enabled Write Back Enabled System use Cacheable Cacheable Move Highli...

Page 66: ...not configurable and sets the cache to Write back mode Write back updates the cache but not the memory when there is a write instruction It updates the memory only when there is an inconsistency betw...

Page 67: ...es that the ISA 2 1 microseconds CHRDY specification is not violated This is crucial for some timing critical expansion boards Note that enabling this parameter slightly decreases the concurrency of P...

Page 68: ...ed System Configuration 4 16 NCR S10 Desktop Server User Guide Rotation each of the master devices obtains the PCI bus when its turn to own the bus comes In this option all the master devices have the...

Page 69: ...led Enabled INTA INTB INTC INTD Move Highlight Bar PgDn PgUp Move Screen F1 Help Esc Exit Change setting Page 1 1 Each PCI slot supports four interrupt pins The INTA pin is automatically reserved for...

Page 70: ...manual for more information about this function This parameter enables disables the on board SCSI AIC 7870 Boot Device During POST the normal booting procedure starts with the initialization of the IS...

Page 71: ...tte Drive Hard Disk Drive System Boot Drive Normal Normal Drive A then C 3F8 2F8 Parallel 1 3BCh Standard Parallel Port SPP Mode 1 7 None None Move Highlight Bar PgDn PgUp Move Screen F1 Help Esc Exit...

Page 72: ...sabled Disables all diskette functions Fixed Disk Drive Normal Fixed disk drive functions normally Write Protect All Sectors Disables the write function on all sectors Write Protect Boot Sector Disabl...

Page 73: ...rts Serial Port 1 Serial Port 2 Parallel Port Serial Port 1 This parameter enables serial port 1 as COM 1 and sets its address Table 4 2 lists the Serial Port 1 settings Setting Function Serial 1 3F8h...

Page 74: ...ess 2E8h Disabled Disables serial port 2 Parallel Port The system has one parallel port The following table lists the options for selecting the parallel port address You also have the option to disabl...

Page 75: ...the parallel port Table 4 5 lists the different operation modes of the parallel port Setting Function Standard Parallel Port SPP Allows normal speed operation but in one direction only Enhanced Paral...

Page 76: ...e screen when you type them 3 Press Enter Another prompt asks you to retype the password to verify your first entry 4 Retype the password and press Enter After setting the password the system automati...

Page 77: ...t whenever you boot the system To set the power on password follow the same procedures as in setting the setup password To enable the password function you must strap pins 1 2 on JP2 located on the sy...

Page 78: ...efault values to the system configuration parameters The default values are the optimized configuration settings for the system Enabling the Auto Configuration Mode and the Fast Boot Mode parameters u...

Page 79: ...al In the future if the battery loses power or the CMOS chip is damaged you will know what values to enter when you rerun Setup To leave the system configuration setup follow these steps 1 Press Esc t...

Page 80: ...le 4 6 lists values for the fixed disk types Type Cylinders Heads Sectors Per Track 0 indicates SCSI or no fixed disk 1 306 4 17 2 615 4 17 3 615 6 17 4 940 8 17 5 940 6 17 6 615 4 17 7 462 8 17 8 733...

Page 81: ...er Guide 4 29 Type Cylinders Heads Sectors Per Track 15 reserved 16 612 4 17 17 977 5 17 18 977 7 17 19 1024 7 17 20 733 5 17 21 733 7 17 22 733 5 17 23 306 4 17 24 612 4 17 25 306 4 17 26 612 4 17 27...

Page 82: ...User Guide Type Cylinders Heads Sectors Per Track 33 751 8 17 34 755 16 17 35 731 13 26 36 980 15 17 37 936 16 17 38 981 5 17 39 981 10 17 40 762 8 39 41 980 5 17 42 832 8 33 43 683 12 38 44 513 16 38...

Page 83: ...e 4 31 Type Cylinders Heads Sectors Per Track 51 1001 15 17 52 1024 17 22 53 723 13 51 54 548 8 38 55 1013 4 41 56 929 15 17 57 817 14 36 58 723 13 81 59 802 4 39 60 1024 9 17 61 895 5 55 62 reserved...

Page 84: ...ide Type Cylinders Heads Sectors Per Track 69 1024 12 17 70 1024 13 17 71 1024 14 17 72 1024 2 17 73 1024 16 17 74 918 15 17 75 820 6 17 76 1024 5 17 77 1024 8 17 78 reserved 79 1001 15 32 80 1024 16...

Page 85: ...10 Desktop Server User Guide 4 33 Type Cylinders Heads Sectors Per Track 87 976 5 17 88 745 4 28 89 747 2 28 90 782 2 1Bh 91 985 13 32 92 816 15 32 93 968 5 17 94 903 8 46 95 966 5 34 96 535 10 50 97...

Page 86: ...Using the BIOS Setup Utility Fixed Disk Types 4 34 NCR S10 Desktop Server User Guide...

Page 87: ...ystem Utilities This chapter contains information about the system utilities that are used when upgrading your system These utilities are as follows AFlash BIOS Utility EISA Configuration Utility ECU...

Page 88: ...PU boards These versions of BIOS are not interchangeable Flashing the incorrect version renders the system unusable For example if you flash the version released for a uniprocessor CPU board on a syst...

Page 89: ...tion also shows the BIOS checksum and the BIOS type to make sure that the operation is correct To use the Aflash BIOS utility follow these steps 1 Copy the MSG DAT and AFLASH EXE files from the system...

Page 90: ...Reboot the system A quicker way to load the BIOS file into memory and program the Aflash ROM is to type c aflash filename and press Enter The program automatically performs the loading and programming...

Page 91: ...option settings that specify those parameters Presents settings for other functions that are necessary or desirable to make the presentation useful The EISA Configuration Utility ECU does not set the...

Page 92: ...her It requires the following minimum features 640 KB of memory 1 44 MB diskette drive You may wish to use a mouse to move the cursor and to select options within the utility The ECU includes an execu...

Page 93: ...not found on the ECU diskette you are prompted for the diskette that contains the required configuration files Sometimes the EISA Configuration Utility will not boot If this happens perform the follow...

Page 94: ...Save As Makes a backup copy of the current configuration choices in a specified SCI file Print Prints configuration data about the current option or the entire configuration on a printer Verify Verifi...

Page 95: ...board or the entire configuration to the last saved choices Reset to Default Sets all choices for the current board or the entire configuration to the manufacturer s default choices Lock Secures all c...

Page 96: ...information Settings Auto Verify Checks the system configuration for resource conflicts each time you change the configuration Selecting Auto Verify turns Manual Verify off Manual Verify Does not che...

Page 97: ...he System menu To view more detail press Enter Press F10 select menu with arrow keys Pull down selected menu with Enter System Edit View Settings Help System Slot 1 Slot 2 Slot 3 Slot 4 For ISA boards...

Page 98: ...listing pull down menus Use the pull down menus to enter configuration data about your computer As you enter information the entries are verified when Auto Verify is turned on If the utility finds any...

Page 99: ...MB Extended Memory from the system baseboard configuration screen The following options display 4 MB Ext Memory 8 MB Ext Memory 12 MB Ext Memory 16 MB Ext Memory with 15 16 MB System Used 16 MB Ext M...

Page 100: ...ith an add on card that requires the use of memory in the 15 16 MB range select 16 MB Ext Memory with 15 16 MB Add On Card Used 5 After making the appropriate selection press Enter You are returned to...

Page 101: ...4 MB 16 MB 8 MB and enter 8M in the size field 9 After entering the appropriate selection in the size field press Enter You are returned to the system baseboard configuration screen 10 If your system...

Page 102: ...eturned to the system baseboard configuration screen 14 System memory is now correctly configured Exit from the EISA Configuration Utility Make sure to save the system configuration To configure an IS...

Page 103: ...of the resources 3 Select View then Switch and Jumper Settings to see how to change the switch and jumper settings Make a note of the information 4 Exit from the utility 5 Turn off the system and set...

Page 104: ...ing the Utility on a Fixed Disk You must copy the utility files to your fixed disk before you can start the utility To copy the files insert the System Configuration diskette in drive A and type copy...

Page 105: ...tion display If you have an EGA monitor the utility displays in 43 line mode If you have a VGA monitor the utility displays in 50 line mode If you do not enter this parameter your screen displays 25 l...

Page 106: ...mputer Selection from MS DOS You can bypass the main menu and start the Configure Computer selection directly from MS DOS This permits the use of command line parameters to customize the operation of...

Page 107: ...n which is stored in the SYSTEM SCI file displays When you save the configuration it is normally saved to the SYSTEM SCI file However with non target modeling mode you can create an SCI file for a com...

Page 108: ...Using the System Utilities Using the EISA Configuration Utility 5 22 NCR S10 Desktop Server User Guide...

Page 109: ...r Supply Requirements Types of Power Supply Requirements NCR S10 Desktop Server User Guide A 1 Types of Power Supply Requirements This appendix covers the input and output requirements of the 200 watt...

Page 110: ...The following represent the input requirements of the 200 watt power supply Maximum waveform harmonic distortion shall be less than 5 The power supply must operate above frequency with both 100 120 2...

Page 111: ...Hz 53 Hz 57 Hz 63 Hz Input Voltage Nominal Voltage Variation Range 100 120 VRMS 200 240 VRMS 90 132 VRMS 180 264 VRMS Input Current Maximum Input Current Measuring Range 8 0 A 4 0 A 90 132 VRMS 180 2...

Page 112: ...10 seconds after power on and this regulation should be within 7 and 6 Total power consumption is 200 watts Table A 2 indicates the 200 watt power supply output requirements measured at output power c...

Page 113: ...ages This appendix explains the different types of error messages and corresponding corrective measures There are two general types of error messages Software System Do not continue using the computer...

Page 114: ...Messages Software error messages are returned by your operating system or application These messages typically occur after you boot the operating system or when you run your application programs If yo...

Page 115: ...ror Messages Message Action CMOS battery error Replace the RTC chip or contact your dealer CMOS Checksum Error Check the RTC chip and the necessary jumper If the battery is still good run Setup Displa...

Page 116: ...ur dealer Memory error at MMMM SSSS OOO W XXXX R YYYY where M is MB S is Segment O is Offset X Y is write read pattern Check the memory size based on the system specifications Check the internal cable...

Page 117: ...es NCR S10 Desktop Server User Guide B 5 Message Action Press F1 to setup or other key to continue Press F1 and reconfigure the system Real time clock error Check the RTC chip If it is still good run...

Page 118: ...tion values for your system before you enter Setup Always write them down when the system is correctly configured An incorrect configuration is a major cause of power on error messages especially for...

Page 119: ...S10 Desktop Server User Guide B 7 If you are sure that your configuration values are correct and your battery is in good condition the problem may lie in a damaged or defective chip In both cases cont...

Page 120: ...Error Messages Correcting Error Conditions B 8 NCR S10 Desktop Server User Guide...

Page 121: ...nfigurations NCR S10 Desktop Server User Guide C 1 Types of Sample Configurations Two sample configurations are discussed in this appendix Standard Configuration RAID Configuration Use the sample conf...

Page 122: ...adapter Olicom OC 3136 2 GB SCSI disk drive connected to an integrated Adaptec 7870 PCI SCSI controller SCSI CD ROM drive connected to an integrated Adaptec 7870 PCI SCSI controller Following are the...

Page 123: ...slot 2 below the PCI Ethernet adapter 8 Install the ISA Video Board in EISA ISA slot 2 second EISA ISA slot from the top To configure the system settings in the BIOS Setup Utility follow these steps...

Page 124: ...bled Num Lock After Boot Enabled Memory Test Enabled 6 Return to page 1 and set parameters as follows Diskette Drive A 1 44 MB 3 5 inch Diskette Drive B None Fixed Disk 0 0 MB None Fixed Disk 1 0 MB N...

Page 125: ...age 2 Set the parameters as follows Guaranteed Access Time Mode Enabled Highest Priority Device for PCI Arb Rotation 9 Press Esc to return to the main menu in BIOS Setup 10 Select System Security On P...

Page 126: ...el for INTA Pin settings Available IRQ settings are 3 4 5 7 9 10 11 14 and 15 To make IRQ 3 available for selection you must disable Serial Port 2 in the System Security menu To make IRQ 4 available f...

Page 127: ...ot 1 5 14 11 PCI Slot 2 14 11 5 PCI Slot 3 11 5 14 On Board SCSI 11 5 14 VGA Palette Snoop Disabled On Board SCSI AIC 7870 Enabled Boot Device Enabled 4 Press Esc to return to the main menu in BIOS Se...

Page 128: ...he correct information If a low level format on the 2 GB disk drive is needed perform it now It is usually not needed 3 Select Configure View Host Adapter Settings and set the parameters as follows SC...

Page 129: ...LUN Support Disabled BIOS Support for More than 2 Enabled 7 Press Enter to return to previous menu 8 Press Esc until prompted to save configuration Save the configuration and the system reboots Somet...

Page 130: ...Setup Utility You enter the IRQ settings in the EISA Configuration Utility so that the EISA Configuration Utility does not assign IRQ values to EISA Adapters that have already been used for PCI Adapt...

Page 131: ...ort Enabled as LPT1 Serial Port 1 Enabled as Serial 1 Serial Port 2 Enabled as Serial 2 System Setting Special System Ports Enabled EISA Reserved Device Enabled If a PCI adapter is configured in the s...

Page 132: ...cted to the Mylex RAID controller One 2 GB SCSI narrow hard drive connected to the onboard AIC 7870 SCSI controller SCSI CD ROM drive connected to the onboard AIC 7870 SCSI controller To install the h...

Page 133: ...l it in the bottom front drive bay Install the remaining two drives over the power supply 5 Connect power cables and a wide SCSI cable to the two drives over the power supply and the drive in the top...

Page 134: ...uld be rapidly displayed in upper left hand corner of screen Ignore any memory size mismatch error displayed on the screen 2 Press Control Alt Esc when prompted to enter the BIOS Setup Utility 3 Selec...

Page 135: ...Configuration Page 1 Verify that the parameters are set as follows C0000h C7FFFh Video BIOS Enabled C8000h CFFFFh Disabled D0000h D7FFFh Disabled D8000h DFFFFh Disabled Internal Cache CPU Cache Enabl...

Page 136: ...rt 1 Base Address 3F8h Serial Port 2 Base Address 2F8h Parallel Port Base Address Parallel 1 3BCh Operation Mode Stndrd PP SPP Mode EPP Version Selection 1 7 Setup Password None Power On Password None...

Page 137: ...ort 1 in the System Security menu To make IRQ 7 available for selection you must disable Parallel Port 1 in the System Security menu 3 Make the following settings Set PCI IRQ Setting to Manual Set PCI...

Page 138: ...main menu in BIOS Setup 5 Press Esc again Select Yes to save System Settings and PCI Adapter settings and to reboot the system After configuring the System Settings and the PCI Adapter settings using...

Page 139: ...terface Definitions Host Adapter SCSI ID 7 SCSI Parity Checking Enabled Host Adapter SCSI Term Low ON High ON Boot Device Options Boot Target ID 0 Boot LUN Number 0 4 Select SCSI Device Configuration...

Page 140: ...emory and other baseboard settings in the Standard Configuration The procedure is repeated here for your convenience Sometimes the EISA Configuration Utility will not boot If this happens perform the...

Page 141: ...ty does not assign IRQ values to EISA Adapters that have already been used for PCI Adapters Make sure the parallel port and serial ports are configured the same way as in the BIOS Setup Utility 3 Conf...

Page 142: ...served Device Enabled If a PCI adapter is configured in the system change Disabled to the IRQ level for the PCI adapter installed in the slot 4 Exit and save the configuration Prior to installing the...

Page 143: ...em Support Log Preface NCR S10 Desktop Server User Guide D 1 Preface This appendix includes the forms to enter complete records for the NCR S10 Desktop system You should keep complete and accurate rec...

Page 144: ...Current System Configuration Logs to identify system components and peripherals Preventive Maintenance Logs to enter preventive maintenance activities Installation Records A place to file records of...

Page 145: ...r class model number serial number and system ID number An overview of NCR on site hardware support services A page to record NCR support phone numbers The procedure for placing a hardware support cal...

Page 146: ...nse not to exceed 4 hours Best response not to exceed 4 hours Next working day Usage Environment Highly Critical Urgent Less critical Response time to locations beyond 160 km may be longer A list of N...

Page 147: ...error messages or numbers displayed Your NCR Customer Support Agreement number Your company name and address Name and telephone number of the person NCR should contact about the problem Purchase orde...

Page 148: ...possible Be prepared to answer these questions Is this an initial or recurring problem Under what circumstances did the failure or error occur Is any non NCR equipment in use Did you perform a memory...

Page 149: ...that after hours calls are subject to an extended coverage charge 2 Provide the following information to the support associate System network handle Brief description of symptoms including any error...

Page 150: ...ords Discuss these different types of logs with your account support associate Then set up the logs according to your company s needs The descriptions below give examples of several recording methods...

Page 151: ...printers and PCs This method is useful when you have large systems with many peripherals Then whenever a peripheral is moved to a different system the Hardware Log can stay with the equipment One Log...

Page 152: ...System Support Log Hardware Records D 10 NCR S10 Desktop Server User Guide...

Page 153: ...Page __________ Customer Entry NCR Entry Service Note PM Repair Upgrade Date Time NCR Notified Date Start Time Incident Operator Class Model Serial NCR Contact Completion Time PO Signature if require...

Page 154: ...Page __________ Customer Entry NCR Entry Service Note PM Repair Upgrade Date Time NCR Notified Date Start Time Incident Operator Class Model Serial NCR Contact Completion Time PO Signature if require...

Page 155: ...Page __________ Customer Entry NCR Entry Service Note PM Repair Upgrade Date Time NCR Notified Date Start Time Incident Operator Class Model Serial NCR Contact Completion Time PO Signature if require...

Page 156: ...Page __________ Customer Entry NCR Entry Service Note PM Repair Upgrade Date Time NCR Notified Date Start Time Incident Operator Class Model Serial NCR Contact Completion Time PO Signature if require...

Page 157: ...Page __________ Customer Entry NCR Entry Service Note PM Repair Upgrade Date Time NCR Notified Date Start Time Incident Operator Class Model Serial NCR Contact Completion Time PO Signature if require...

Page 158: ...Page __________ Customer Entry NCR Entry Service Note PM Repair Upgrade Date Time NCR Notified Date Start Time Incident Operator Class Model Serial NCR Contact Completion Time PO Signature if require...

Page 159: ...Page __________ Customer Entry NCR Entry Service Note PM Repair Upgrade Date Time NCR Notified Date Start Time Incident Operator Class Model Serial NCR Contact Completion Time PO Signature if require...

Page 160: ...Page __________ Customer Entry NCR Entry Service Note PM Repair Upgrade Date Time NCR Notified Date Start Time Incident Operator Class Model Serial NCR Contact Completion Time PO Signature if require...

Page 161: ...formance and service records These records allow the system user and support associates to get important information to ensure successful operation of the system To maintain accurate records it is ess...

Page 162: ...System Support Log Software Records D 20 NCR S10 Desktop Server User Guide...

Page 163: ...ct Log Name of Software Package _______________________________ Page __________ System Serial Number Product Number Sales Order Shipped Operating System Initial Date Shipped Warranty Code Date Install...

Page 164: ...ct Log Name of Software Package _______________________________ Page __________ System Serial Number Product Number Sales Order Shipped Operating System Initial Date Shipped Warranty Code Date Install...

Page 165: ...ct Log Name of Software Package _______________________________ Page __________ System Serial Number Product Number Sales Order Shipped Operating System Initial Date Shipped Warranty Code Date Install...

Page 166: ...ct Log Name of Software Package _______________________________ Page __________ System Serial Number Product Number Sales Order Shipped Operating System Initial Date Shipped Warranty Code Date Install...

Page 167: ...NCR S10 Desktop Server User Guide D 25 System Software Log Page __________ Customer Entry NCR Entry Date Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname PI...

Page 168: ...D 26 NCR S10 Desktop Server User Guide System Software Log Page __________ Customer Entry NCR Entry Date Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname PI...

Page 169: ...NCR S10 Desktop Server User Guide D 27 System Software Log Page __________ Customer Entry NCR Entry Date Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname PI...

Page 170: ...D 28 NCR S10 Desktop Server User Guide System Software Log Page __________ Customer Entry NCR Entry Date Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname PI...

Page 171: ...NCR S10 Desktop Server User Guide D 29 System Software Log Page __________ Customer Entry NCR Entry Date Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname PI...

Page 172: ...D 30 NCR S10 Desktop Server User Guide System Software Log Page __________ Customer Entry NCR Entry Date Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname PI...

Page 173: ...NCR S10 Desktop Server User Guide D 31 System Software Log Page __________ Customer Entry NCR Entry Date Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname PI...

Page 174: ...D 32 NCR S10 Desktop Server User Guide System Software Log Page __________ Customer Entry NCR Entry Date Time NCR Notified Date Start Time NCR Contact Operator Resolution Software Version Nickname PI...

Page 175: ...locations System equipment list Hardware configuration report a printout of current system I O configuration Record the physical location of each adapter board installed in the CPU This list provides...

Page 176: ...System Support Log Current System Configuration D 34 NCR S10 Desktop Server User Guide...

Page 177: ...tion NCR S10 Desktop Server User Guide D 35 Adapter Board Locations Record information about each adapter board installed in your system PCI Slot 1 PCI Slot 2 PCI Slot 3 Shared EISA Slot 1 Shared EISA...

Page 178: ...System Support Log Current System Configuration D 36 NCR S10 Desktop Server User Guide...

Page 179: ...rt Log Current System Configuration NCR S10 Desktop Server User Guide D 37 System Equipment List Page __________ Physical Path LDEV or LU Number Device Model Number Device Serial Number Description Lo...

Page 180: ...rt Log Current System Configuration D 38 NCR S10 Desktop Server User Guide System Equipment List Page __________ Physical Path LDEV or LU Number Device Model Number Device Serial Number Description Lo...

Page 181: ...upport Log Current System Configuration NCR S10 Desktop Server User Guide D 39 Hardware Configuration As you make changes in the system make a listing of the system s current I O configuration in this...

Page 182: ...System Support Log Current System Configuration D 40 NCR S10 Desktop Server User Guide...

Page 183: ...al customer preventive maintenance guidelines General customer preventive maintenance procedures Preventive Timetable Worksheets Forms for recording preventive maintenance reference manuals and proced...

Page 184: ...es listed in the documentation that came with your disk drive Tape Drives Clean the magnetic tape path at regular intervals to remove oxide build up especially on the read write head Use only the pres...

Page 185: ...vestigate any problems logged in the Hardware Log since the past preventive maintenance Review the System Software Log files Inspect the equipment Check all lamps indicators switches controls fans blo...

Page 186: ...System Support Log Preventive Maintenance D 44 NCR S10 Desktop Server User Guide...

Page 187: ...aintenance NCR S10 Desktop Server User Guide D 45 Preventive Maintenance Timetable Worksheet Year __________ Product Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Time Required Scheduled Date Schedu...

Page 188: ...aintenance D 46 NCR S10 Desktop Server User Guide Preventive Maintenance Timetable Worksheet Year __________ Product Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Time Required Scheduled Date Schedu...

Page 189: ...reventive Maintenance NCR S10 Desktop Server User Guide D 47 Preventive Maintenance Reference Sheet Device Name Special Tools Equipment and Materials Preventive Maintenance Procedure Reference Manual...

Page 190: ...reventive Maintenance D 48 NCR S10 Desktop Server User Guide Preventive Maintenance Reference Sheet Device Name Special Tools Equipment and Materials Preventive Maintenance Procedure Reference Manual...

Page 191: ...taching information about the parts and configuration of the system as it was shipped from the factory Attach documents here such as packing lists hardware configuration records and software installat...

Page 192: ...System Support Log Installation Records D 50 NCR S10 Desktop Server User Guide...

Page 193: ...System Support Log Customer Support Agreement NCR S10 Desktop Server User Guide D 51 Customer Support Agreement Attach a copy of your current customer support agreement here...

Page 194: ...System Support Log Customer Support Agreement D 52 NCR S10 Desktop Server User Guide...

Page 195: ...other areas of the world Call the NCR Faxback system at 1 803 939 2082 to receive a free faxed list of the latest information available The information you need may be available through this fax syste...

Page 196: ...18422 Poland 31 35 687 6023 Dubai 31 35 687 6032 Portugal 05 05313334 Egypt 31 35 687 6033 PRC 10 800 3571 Finland 31 35 687 6022 Russia 31 35 687 6026 France 05 917938 Saudi Arabia 31 35 687 6031 Ge...

Page 197: ...13 4 16 CMOS 2 11 4 1 B 3 Communication settings 4 10 CPU i 2 2 2 4 3 1 3 2 4 1 5 2 5 4 Date and time 4 6 Default settings 4 26 Disk drive control 4 19 4 21 Diskette drives 4 7 DMA 2 6 5 5 Documentati...

Page 198: ...D 54 IDE disk drives 4 1 4 7 4 9 ISA adapters 2 28 5 11 5 16 Jumpers 2 6 4 25 Math coprocessor 4 9 Memory 4 9 4 13 4 16 5 13 5 16 ECC memory 3 1 3 2 Parity memory 3 1 3 2 4 13 4 16 Num Lock 4 11 Para...

Page 199: ...configurations C 1 C 22 Sample RAID Configuration C 12 C 22 Sample Standard Configuration C 2 C 11 SCSI 2 2 4 2 12 4 16 Security 4 19 4 25 Serial ports 2 2 2 14 4 10 4 21 4 22 Shadow RAM 4 13 SIMMs 2...

Page 200: ...Index Video display 4 9 Index 4 NCR S10 Desktop Server User Guide...

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