MoniPlus2 Voice Guidance Configuration Guide
April 29, 2014
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customer will hear only beeps. You should include this information in your orientation script. If no
orientation script is included, this echoing information should at least be included in the audio message
defined for the Welcome screen and on screens that contain a masked entry.
More information about keyboard mapping is included in the
section on page 12.
2.3 VG Volume Controls
During transactions, a customer can change the volume of the audio by pressing the bottom left key
( - ) on the keypad. The volume control works in a circular manner. The volume will step up with each –
key press until it reaches the maximum. The next – key press will change the volume to its lowest level
and then each - key press will increase the volume until it reaches its highest level again.
Volume control instructions are included in the NH dynamic device orientation text which can optionally
be added to your own VG file. If you are not using the dynamic device orientation option, you should at
least include the volume instructions in the text for your own orientation.
2.4 Increasing Timers for VG Sessions
Some NDC timers need to be increased to accommodate the customer performing a VG transaction.
Several timers that involve customer actions, such as making a keyboard response and taking cash, have
been identified as needing an extended timer value. A parameter in the VG XML file can be included that
will add additional time to these particular timers. See the
on page 7 for more
information this timer parameter.
After a VG session has completed, all timers are set back to their original values.
2.5 MoniMax ATM Hardware Restrictions
There are some older models of MoniMax ATMs that use a hardware text-to-speech (TTS) engine in
place of the Microsoft software text-to-speech engine. The MoniMax ATMs models that have this TTS
hardware solution are the 5100 (formerly the 9030) and the 7100T (formerly the 7040T). When the
hardware TTS engine is used on an ATM, the following restrictions apply to the VG described in this
document:
•
The maximum number of time a VG message can be repeated is 10 rather than unlimited.
•
There is a fixed interval of 3 seconds between audio message repeats.
•
The VG volume cannot be adjusted on a 7100T only. For all other models, the volume can be
adjusted as explained in this document.
Keep these restrictions in mind if you are implementing MoniPlus2 VG on an ATM that has the hardware
TTS engine.
2.6 Deposit Automation Screens VG Support
Since the check and cash deposit screens included in MoniPlus2 are not part of the host download, but
rather provided locally in the software by NH, NH provides the VG for these screens, in both English and
Spanish. This file is not in the same format as the VG file downloaded from the host. A custom PS
engagement is currently required to make changes to this file.
Contact your NH representative for more information.
