Nautel GV3.5, Operation & Maintenance Manual, Page: 166 / 251

GV5/GV3.5 OPERATIONS & MAINTENANCE MANUAL OPERATING THE TRANSMITTER
VERSION 0.2 2014-07-23 PAGE 3.2.149
Nautel Phone Home
Phone Home is a system developed by Nautel that takes advantage of the vast amount of data collected
by Nautel transmitters by proactively sending information to the cloud via the internet once a user
enables Phone Home on their transmitter.
This data includes logs, alarms and meter readings which are then stored in a database and can be
analyzed by Nautel staff if an alarm is reported by the transmitter. Since all data is pushed out to Nautel
by the transmitter to the cloud, there is no need to reconfigure your firewall and potentially
compromise your transmitters security. All data transfers are one way.
Nautel Transmitters are intelligent, collecting data on nearly every aspect affecting your transmitters
performance. When this data is used by Nautel customer support staff for diagnostics purposes it cuts
down on repair time and gets you back on air faster.
Nautel customer service technicians can use Phone Home to analyze data in real time, even accessing
the live AUI, or to view the state of a customer’s transmitter at any time leading up to a fault.
This unique diagnostic approach allows Nautel support staff to take a trip back in time and review the
events leading up to and during an alarm occurrence, giving customer service technicians valuable
insight into how your transmitter is behaving before, during and after an alarm and how this behavior
may be related to the alarm event.
Figure 3.2.127: Nautel Phone Home