Trex™ HD Monitoring Amplifier
User & Service Manual
56
16. Getting Help
Natus
is committed to providing you with support so you can operate the Trex HD Monitoring amplifier
with ease and confidence. If you need help, follow these steps to find a solution:
Step 1: Document the Incident
Carefully document the incident. If possible, note error messages, dialog box names and what you did
before the problem occurred.
Step 2: Search NeuroWorks/SleepWorks Online Documentation
Choose the following in the NeuroWorks/SleepWorks or the Database software:
•
Help > Natus Database Help
Alternately, the help documentation can be located using the Windows Start Menu:
1.
Click the
Start
button on the Windows taskbar.
2.
Navigate to the
Excel Tech | Documentation
folder
Step 3: Restart the Computer
Often restarting the computer will solve a problem.
1.
Close all applications.
2.
Click the
Start
button on the Windows taskbar.
3.
Choose
Shut Down
from the Start menu.
4.
Select
Restart
the computer and click
Yes
.
Step 4: Shut Down the Computer
Sometimes you need to shut down the computer completely in order to solve a problem.
1.
Click the
Start
button on the Windows taskbar.
2.
Choose
Shut Down
from the Start menu.
3.
Select
Shut Down
and click
Yes
.
4.
Turn off the power to the unit. Wait 10 seconds. Turn the power back on.
Step 5: Contact Technical Support
First, write down the serial number of your computer (located on the back) and the serial number of your
Trex HD Monitoring amplifier. Then contact your local Natus distributor or Technical Support at
1-800-
387-7516
We welcome your feedback and suggestions regarding the Trex HD Monitoring amplifier and any aspect
of our system and software, online Help, line of accessories, and support services.
17. EEG and Sleep Accessories
EEG and Sleep accessories which can be used with the Trex HD Monitoring amplifier are available for
you to browse the Natus Neurology Catalog online at
or call Natus Sales and Support at
1-800-387-7516.