MyTurn GlobalPC, Getting Started Manual, Page: 95 / 102

S
OLVING
P
ROBLEMS
A-7
I can’t get on the Internet.
• Do you have an online connection?
See the above section about modems to determine if your modem connections are
working.
• Are your Internet settings correct?
If you are having a problem dialing up and the cause is due to your Internet settings,
you will receive a message entitled, “Check Internet Settings.” If after reading
through the suggestions there you still aren’t sure what to do,
call technical support.
The Web page is incomplete/not showing.
• Have you tried using the scroll bar?
Usually you need to click the scroll bar to the right of the Web page in order to see the
whole page. If you are unsure of how to use the scroll bar, press the “Learn” key on
your keyboard and practice this function in Lesson 3.
• Did you try reloading the Web page you want to view?
If you are using a monitor, click the reload button located below menu bar on
the Internet screen.
If you are using a TV, select “Reload” from the “View” menu.
If after using this troubleshooting guide you need more assistance, call technical support:
(877) 698-8751.