MyTurn GlobalPC, Getting Started Manual, Page: 93 / 102

S
OLVING
P
ROBLEMS
A-5
K
EYBOARD
P
ROBLEMS
I’m typing but the keyboard isn’t responding.
• Is the keyboard cable properly seated in its purple connector?
The plug can only fit in the purple keyboard connector one way (with the arrow fac-
ing up). If plugged in correctly, the plug will fit in the connector easily. Never force
the plug into the connector; you may bend the pins in the plug and damage the cable.
• Restart the GlobalPC.
If the keyboard still doesn’t work after connecting the plug properly, restart the com-
puter. Turn off the on/off button on the front panel first and then turn off the power
switch on the rear panel. Wait a few moments (about 15 seconds) and then turn the
power back on.
Why don’t the arrow keys work?
• Have you turned off number lock?
The directional keys on the number pad won’t work unless you turn off number lock.
To turn it off, press the “Num Lock” key to deactivate the green light on the keyboard.
M
ODEM
P
ROBLEMS
Why can’t I get online?
• Is your phone line operating?
Your modem won’t work if you are using an inoperable phone line. Make sure your
phone line is in working order by connecting a phone and checking to see if you hear
a dial tone when you pick up the receiver. If you don’t hear a tone, use another phone
jack, if available, or contact your phone service provider to fix your phone line.
• How secure are your modem connections?
Make sure your phone line is connected properly to the modem connection on the rear
panel of the GlobalPC. The plastic phone plug should be completely inserted into the
modem connector. Check the connection at the phone jack as well, to make sure the
plug isn’t loose or improperly seated.
• Do you have call waiting on your telephone line?
If the phone line you are using has call waiting, you will need to disable it temporarily
while you are online. Call waiting can interrupt the modem connection and bump you