MyRepublic Wi-Fi Halo Manual Download Page 50

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• To claim your warranty, you will need to provide your MyRepublic Customer/

Subscription ID for our Customer Service personnel to check your warranty validity.

• If you are an active MyRepublic fibre broadband customer and are having technical

issues with your Wi-Fi Halo, a technician will be sent down to replace the Wi-Fi Halo if

it is found to be faulty.

• If your warranty is still valid and you are no longer a MyRepublic customer, you will

need to come to the MyRepublic head office to have the device replaced.

Troubleshooting

Summary of Contents for Wi-Fi Halo

Page 1: ...Manual Wi Fi Halo ...

Page 2: ...Wi Fi network 2 4GHz 5GHz 26 How to configure your router date and time 28 How to check and update your router firmware 30 How to connect via WPS 29 How to limit device access parental controls 33 How to set up port forwarding on your Wi Fi Halo 35 How to set up your Wi Fi Halo as an access point 38 Troubleshooting Power cycling your Wi Fi Halo 42 Factory resetting your Wi Fi Halo 43 You have forg...

Page 3: ...Product Overview ...

Page 4: ...o The MyRepublic Wi Fi Halo is a AC2200 dual band Wi Fi Gigabit router Using the latest 802 11ac standard MU MIMO and powerful beamforming technology the Wi Fi Halo is designed to support multiple devices and HD video streams simultaneously ...

Page 5: ...with your MyRepublic Wi Fi Halo Ethernet Cable Power Adapter Wi Fi Security Card Note If you find any of your product contents damaged or missing please contact MyRepublic customer support at myservice myrepublic com sg or call 6717 1680 for further assistance MyRepublic Wi Fi Halo ...

Page 6: ... dual function as LED on off button Wireless capability Dual band concurrent Wi Fi interfaces IEEE 802 11n 2 4GHz using 3x3 IEEE 802 11ac 5GHz using 4x4 WPS Wi Fi Protected setup USB Master Capability 1 USB 3 0 Interfaces Voice 1 FXS port Dimensions 265mm X 160mm X 60mm Weight 720g Temperature 0 40 C 32 104 F Humidity 20 to 80 Features MU MIMO Bandsteering Beamforming Wi Fi analyzer Parental Contr...

Page 7: ...cable plugged in WAN port Steady Orange Halo working no internet detected Red Hardware software failure Hardware features Status Light Telephone Port USB Port LAN Ports WAN Port Reset Button Power Button Power Supply Wi Fi WPS Light Green Wi Fi is on Flashing Blue slow WPS mode is in progress Flashing Blue fast WPS error Wi Fi Button WPS Light Indicator Wi Fi Light ...

Page 8: ...Product Overview 8 Setting Up Basics ...

Page 9: ...Product Overview 9 Your home network equipment setup Termination Point TP ONT modem Wi Fi Halo Ethernet Cable Power Source Power Source Ethernet Cable ...

Page 10: ...end to the ONT s active Internet port this is usually your ONT s Port 1 unless you have more than 1 broadband subscription in your house then it might be Port 2 5 The light on the top right of the LAN port should light up green the light can either be blinking or steady once there is a working Internet connection 6 The Status Light on the front of the Wi Fi Halo should turn a steady purple indicat...

Page 11: ...o ii On your device search for the Wi Fi network and connect using the password provided Note When connecting to your Wi Fi Halo wirelessly ensure that your wireless device is configured to obtain an IP address automatically Most devices are usually configured this way If you re having difficulties connecting wirelessly your device may need to be configured in a specific way We suggest checking to...

Page 12: ...ed yellow Note When connecting to your Wi Fi Halo wirelessly ensure that your wireless device is configured to obtain an IP address automatically Most devices are usually configured this way If you re having difficulties connecting wirelessly your device may need to be configured in a specific way We suggest checking to your device s manual for additional support ...

Page 13: ...indow will appear The default username and password to access the Wi Fi Halo s Router Management Console is admin for both fields Key in the information and log in 3 After logging in you will see the main page of the Wi Fi Halo s Router Management Console Setting Up Basics Note The name and password to log into the Wi Fi Halo configuration menu is not the same as your Wi Fi network name and passwo...

Page 14: ...etup Wizard button in the upper right corner of the main page 3 The first page is a reminder of how your home network equipment should be set up You can press the Next button to proceed to the next step 4 Router Security At this first step you can change the password used to access the Router Management Console Remember that the default password for the Router Management Console is admin Once you ...

Page 15: ...which is basically a typical setup for a MyRepublic connection Click the Next Step button to continue Note To improve security it is highly recommended that you change your Router Management Console password to something other than the default admin If you ever forget your Router Management Console password and need to access the Console you will need to perform a factory reset on your Wi Fi Halo ...

Page 16: ...f them as the default Wi Fi network names and passwords printed on the Wi Fi Security Card will no longer work Click the Next Step button once you have made any changes you wanted Note Some wireless devices especially older ones will not be able to connect to a 5GHz Wi Fi network as they do not support the technology If you have difficulty connecting to the 5GHz Wi Fi network on a device but can d...

Page 17: ...17 Setting Up Basics 7 Summary The final step of the Setup Wizard is a summary of the information taken from the previous steps Review your settings and click the Finish button to apply all the changes ...

Page 18: ...18 Setting Up Advanced Setting Up Advanced ...

Page 19: ...sword of your Wi Fi Halo Router Management Console 1 Log in to your Wi Fi Halo s Router Management Console a previous section of this manual has instructions on how to do so 2 Once signed in click on the Access Control section 3 Click on User tab ...

Page 20: ... saved Note The default Router Management Console username admin cannot be changed If you ever forget your Router Management Console password and need to access the Console you will need to perform a factory reset on your Wi Fi Halo You can find the instructions on how to perform a factory reset in the later pages of this manual Setting Up Advanced ...

Page 21: ...evious section of this manual has instructions on how to do so 2 Click on the gear icon next to Wi Fi 2 4GHz or Wi Fi 5GHz network depending on which Wi Fi network s settings you would like to edit 3 The SSID field refers to the name of the Wi Fi network You can edit this to suit your preference Setting Up Advanced ...

Page 22: ...remind you that changing your Wi Fi name or password will cause your current wireless connections to be disrupted Once the changes are applied you will need to reconnect using your new Wi Fi network name or password Click Continue to acknowledge this and proceed 6 Once the changes are done you should see a message appear stating Data successfully saved Setting Up Advanced ...

Page 23: ...anagement Console please refer to the previous section if you need instructions on how to do so 2 Click on the gear icon next to Wi Fi 2 4GHz or Wi Fi 5GHz network depending on which Wi Fi network s settings you would like to edit 3 Click on the field Channel Selection Setting Up Advanced ...

Page 24: ... to use we recommend using a Wi Fi scanner tool to check which are the least congested Wi Fi channels in your area The more Wi Fi networks that are using a particular Wi Fi channel the more interference you will experience on that channel which would negatively impact your Wi Fi performance There are a number of Wi Fi scanner tools you can download and use for free from the Internet Setting Up Adv...

Page 25: ...nel settings may cause your current wireless connections to be disrupted If you experience any interruptions simply reconnect your device to the Wi Fi network 5 Once the changes are done you should see a message appear stating Data successfully saved Setting Up Advanced ...

Page 26: ...ole a previous section of this manual has instructions on how to do so 2 From the Main Page click the gear icon to the right of the Guests tab for the 2 4GHz or 5GHz guest network you are looking to enable 3 To enable the Wi Fi guest network click on the toggle icon to switch it to on Setting Up Advanced ...

Page 27: ...g the Show Password box at the bottom of the page to show the password Click the Apply button to save the settings 5 An alert message warning that all users on the guest Wi Fi network may lose connectivity when changes are applied Click the Continue button to apply changes 6 Once the changes have been applied you should see a message appear saying Data successfully saved Setting Up Advanced ...

Page 28: ...ious section of this manual has instructions on how to do so 2 From the Main Page select the Device Settings section 3 Click on the Maintenance tab Note The date and time of the Wi Fi Halo router cannot be set manually You can only set it to follow the date and time of Internet NTP servers Setting Up Advanced ...

Page 29: ... you can set the First Server and Second Server to other NTP servers You can search the web for free NTP servers You should ensure that the Current Time zone is set to Singapore GMT 8 Click the Apply button to apply any setting changes Setting Up Advanced ...

Page 30: ...gement Console a previous section of this manual has instructions on how to do so 2 From the Main Page select the Device Settings section 3 Under Device Info you should be able to see your firmware details The Software Version refers to the firmware version you are using Setting Up Advanced ...

Page 31: ...are installation process will take a few minutes Wait for the Wi Fi Halo to finish rebooting and then firmware should be successfully installed Note Don t have the latest firmware file Please check the MyRepublic support page at https support myrepublic com sg hc en us sections 200595554 Modem ONT Router for the latest firmware version contact MyRepublic customer support at myservice myrepublic co...

Page 32: ...g that the Wi Fi Halo is looking for a device to connect to Note WPS stands for Wi Fi Protected Setup WPS is a wireless networking standard designed to make setting up connections between a Wi Fi router and wireless devices faster and easier Please refer to your device s manual on how to enable its WPS to connect to Wi Fi Halo The WPS feature is enabled for the Wi Fi Halo by default Setting Up Adv...

Page 33: ... to the Wi Fi Halo Select the device whose access to the Wi Fi Halo you want to limit or control Note Any device e g computer laptop phone you want to limit access to must first be initially connected to the Wi Fi Halo The Wi Fi Halo would then automatically record the device s MAC address a unique string of numbers and letters that identifies the device on your network in the Wi Fi Halo s system ...

Page 34: ...s the device can connect to the Wi Fi Halo Click Apply to apply any changes you have made 5 A message on top of the page should appear once the settings are saved Setting Up Advanced Deny or allow internet access entirely Click the bar to deny or allow internet access on a specific hour Deny or allow internet access per day ...

Page 35: ...o so 2 From the Main Page select Access Control 3 Click on the Show Advanced button in the top right corner of the page 4 Click on the Port Forwarding tab and then select Add Rule Note Before starting you should prepare the information the you need e g the port port range protocol and the internal IP address on the service you wish to port forward to Setting Up Advanced ...

Page 36: ... Port Internal port Once you are done click the Add button to continue 6 You can also choose to add certain predefined protocols and ports by selecting them in the Service drop down menu These would have the Protocol External Port and Internal Port automatically configured The only information you will need to provide is the Internal host IP Setting Up Advanced ...

Page 37: ...mes Applications To enable this click on Show Advanced the option in the upper right corner of the page to show additional configuration options Select the game you want to set up port forwarding to from the drop down menu Key the IP address of the Internet host and then click the Add button Setting Up Advanced ...

Page 38: ... IP address from the local DHCP pool that will be manually assigned to the Wi Fi Halo i e 192 168 1 X where X is a number from 1 to 254 2 Log in to your Wi Fi Halo s Router Management Console a previous section of this manual has instructions on how to do so 3 On the main page click on the Show Advanced button in the top right corner and then select the section that should now appear titled Device...

Page 39: ...edefined protocols and ports can also be selected in the Service drop down menu The Protocol External port and Internal port would be automatically configured the only thing you need to enter is the Internal host IP 6 Under DHCP click the toggle button to disable the DHCP OFF 7 Click the Apply button at the bottom of the page to apply any changes you have made ...

Page 40: ...40 8 A message should appear on top of the page indicating that the changes have been successfully saved Setting Up Advanced ...

Page 41: ...Troubleshooting Troubleshooting ...

Page 42: ...ld eventually turn solid purple when the Wi Fi Halo is done booting up and connected to the Internet Note If you are experiencing router issues such as slow Internet speeds disconnections or poor Wi Fi performance power cycling your router can be a simple but easy fix The terms power cycle or restart or reboot mean the same thing but do not confuse them with reset as that usually refers to a facto...

Page 43: ...nt of the Wi Fi Halo will remain green for a few seconds after the reset as the Wi Fi Halo s system stabilises All in all the Wi Fi Halo will take up to 5 minutes to complete its factory reset process If the power light is still green after a minute power cycle the Wi Fi Halo 3 Once the LED Light is stable you should be able to access the Wi Fi Halo s Router Management Console Factory resetting yo...

Page 44: ...word from your Wi Fi Halo s default settings you can find your Wi Fi password on a The magnetic Wi Fi Security Card that came with your Wi Fi Halo b The sticker on the back of your Wi Fi Halo Wi Fi Security Card Troubleshooting Wireless SSID and key i e your Wi Fi network name and Wi Fi password ...

Page 45: ...is manual has instructions on how to do so 3 From the main page click on the gear icon next to the Wi Fi network i e either Wi Fi 2 4GHz or Wi Fi 5GHz whose details you wish to view 4 Once you select either the 2 4GHz or 5GHz Wi Fi network under the Basic tab you can find the Wi Fi network name SSID and the Wi Fi password You can also change the Wi Fi network s name or password here if you like 5 ...

Page 46: ... and release your Wi Fi Halo s Wi Fi button to refresh the wireless capability You can find this button on the left side of your Wi Fi Halo If the issue persists continue with the following steps 1 Log in to your Wi Fi Halo s Router Management Console a previous section of this manual has instructions on how to do so 2 From the main page click on the gear icon next to one of the Wi Fi networks eit...

Page 47: ...s channel in case the issue is caused by signal interference a previous section of this manual has instructions on how to change this 6 Reboot both the Wi Fi Halo and device to reinitialise the connection 7 If none of the above steps work please contact MyRepublic s support for further assistance Troubleshooting Note If you are having difficulties connecting to the 5GHz Wi Fi network on a device i...

Page 48: ...the Wi Fi Halo and the power supply 3 Check your power adaptor for any damage or burns A burnt smell coming from the router or adaptor would suggest overheating and heat damage 4 Connect your power adapter to another power socket If your Wi Fi Halo still does not power on please contact MyRepublic Customer Service for further assistance Power Adapter Power Socket Troubleshooting Power Button Power...

Page 49: ... starting from the point of installation or delivery not the point of sign up This warranty only covers routers purchased from MyRepublic and can only be claimed in Singapore To claim your router warranty contact MyRepublic Customer Service by calling 6717 1680 or by emailing myservice myrepublic com sg Troubleshooting ...

Page 50: ...you are an active MyRepublic fibre broadband customer and are having technical issues with your Wi Fi Halo a technician will be sent down to replace the Wi Fi Halo if it is found to be faulty If your warranty is still valid and you are no longer a MyRepublic customer you will need to come to the MyRepublic head office to have the device replaced Troubleshooting ...

Page 51: ...connected and perform a factory reset on the Wi Fi Halo a previous section of this manual has instructions on how to do a factory reset If your issues still persist after a factory reset please contact MyRepublic Customer Service 5 If it appears to be a Wi Fi issue try changing the channel of the Wi Fi network you are connecting to you can refer to a previous section in this manual for instruction...

Page 52: ...ns on how to access the console 2 From the Main Page click the gear icon next to Internet Connectivity to open its settings 3 On the Internet Connectivity page in the drop down box next to DNS select Manually Specify DNS Then input your preferred DNS e g Google DNS is 8 8 8 8 and 8 8 4 4 Click the Apply button to save your changes Troubleshooting ...

Page 53: ... the changes take effect a previous section of this manual has instructions on how to do this Troubleshooting Note You can use your preferred DNS server but certain MyRepublic services may need you to use MyRepublic DNS servers to function properly ...

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