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20. SERVICE POLICy
In the event of you needing to contact the MX Group
Customer Care Department, the following procedure
should be followed:-
1. Before telephoning the MX Group Customer Care
Department you should ensure that you have the
model number, power rating, serial number,
this can be found on the bottom of the shower unit
plus the date of purchase.
2. The MX Group Customer Care Department will be
able to inform you whether the fault can be rectified
by the provision of a replacement part or an on site
visit by a Qualified Service Engineer.
3. If a service call is booked, you or a representative
must be present during the Engineers visit.
4. A charge will be made where a call under the terms
of the guarantee has been booked and a failure was
not product related, or an engineer arrives and is
not able to gain access.
5. If the product is no longer covered by the
Guarantee, a charge will be made for the site
visit and for any parts supplied.
Customer Care department
Telephone: 0845 505 2211 Fax: 0845 850 0757
9.00 am - 5.00 pm Monday to Friday
Summary of Contents for Thermo Response QI
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