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Q. Power setting reduces automatically.
A. This is part of the shower units thermostatic
control operation and is a safety feature to reduce
the risk of scalding. This is most likely caused by
low water flow. See water too HOT.
Q. Spray pattern from the handset is poor.
A. Clean the spray nozzles or Select a different
spray mode by rotating the spray plate.
Q. The shower switches off too quickly.
A. The shower timed operation is set too low. See
changing the shower operational programmes on
page 14.
Q. Shower runs on for about 6 seconds after
pressing start / stop button then switches OFF.
A. This is normal. Unit is in automatic phased
shutdown mode indicated by the horizontal bars in
the display counting down, 3 2 1 – OFF. This feature
ensures a cool start up temperature for the next
user.
Q. Water is dripping from the bottom of the shower.
A. Safety pressure relief may have operated. This
will need to be replaced. Please contact the MX
service line.
Check the inlet mains water connection.
If the pressure relief valve has operated check the
hose and handset are NOT partially or fully blocked.
These would need to be replaced. Please contact
the MX service line.
Q. The shower filter and/or the handset keeps
blocking or filling up with solid material.
A. Following the initial installation no solid
materials should remain in your cold water supply
or the electric shower unit. There is a problem with
your water supply. Contact a plumber for advice.
Q. The shower hose or shower hand set become
damaged or is leaking.
A. Contact MX customer care and they will advise of
a suitable replacement.
Q. My electric shower is out of the warranty period
and is no longer working.
A. Please contact MX customer care for advice.
Customer Care department
Telephone: 0845 505 2211 Fax: 0845 850 0757
9.00 am - 5.00 pm Monday to Friday
Summary of Contents for Thermo Response QI
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