Multitech PROXYSERVER MTPSR1-120, User Manual

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82 MTPSR1-120
Firewall User Guide
Service
If your tech support specialist decides that service is required, your Firewall may be sent (freight
prepaid) to our factory. Return shipping charges will be paid by Multi-Tech Systems.
Include the following with your Firewall:
• a description of the problem.
• return billing and return shipping addresses.
• contact name and phone number.
• check or purchase order number for payment if the Firewall is out of warranty. (Check with
your technical support specialist for the standard repair charge for your Firewall).
• if possible, note the name of the technical support specialist with whom you spoke.
If you need to inquire about the status of the returned product, be prepared to provide the serial
number of the product sent.
Send your Firewall to this address:
MULTI-TECH SYSTEMS, INC.
2205 WOODALE DRIVE
MOUNDS VIEW, MINNESOTA 55112
ATTN: SERVICE OR REPAIRS
You should also check with the supplier of your Firewall on the availability of local service and/or
loaner units in your part of the country.