Multitech MultiVOIP MVPGK1 Gatekeepers, Hardware User'S Manual

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MultiVOIP Gatekeeper User Guide
Introduction
This chapter starts out with statements about your Gatekeeper 2-year warranty. The next section, Tech
Support, should be read carefully if you have questions or problems with your Gatekeeper. It includes
the technical support phone numbers, space for recording your product information, and an explanation
of how to send in your Gatekeeper should you require service. The final section explains how to receive
support from the Internet.
Limited Warranty
Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in
material or workmanship for a period of two years from date of purchase, or if proof of purchase is not
provided, two years from date of shipment.
MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
This warranty does not apply to any products which have been damaged by lightning storms, water, or
power surges or which have been neglected, altered, abused, used for a purpose other than the one
for which they were manufactured, repaired by Customer or any party without MTS’s written
authorization, or used in any manner inconsistent with MTS’s instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement
of any products which prove to be defective within the warranty period or, at MTS’s option, issuance of
a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory —
transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS
LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.
Addendum for North American Products
In the event that service is required, products can be shipped, freight prepaid, to our Mounds View,
Minnesota, factory ( Multi-Tech Systems, Inc., 2205 Woodale Drive, Mounds View, MN 55112,
Attn: Repairs, Serial #_____ ). A Returned Materials Authorization (RMA) is not required. Return
shipping charges (surface) will be paid by MTS. Please include, inside the shipping box, a description of
the problem, a return shipping address (must have street address, not P.O. Box), a telephone number,
and if the product is out of warranty, a check or purchase order for repair charges.
Extended two-year overnight replacement agreements are available for selected products. Please refer
to our Overnight Replacement Agreement for details on rates and coverages. Please direct your
questions regarding technical matters, product configuration, verification that the product is defective,
etc., to our Technical Support department at 1-800-972-2439 .
Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair
Accounting department at (800) 328-9717 or (763) 785-3500.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or user-caused damages are billed on a time-plus-materials basis.
Addendum for International Products
Distributors should contact Amex, Inc., for information about the repairs for your Multi-Tech product.
Amex, Inc.
2724 Summer Street NE Minneapolis, MN 55413
U.S.A. Tel: (763) 331-3251
Fax: (763) 331-3180
Please direct your questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our Technical Support department nearest you. When calling the U.S.,
please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair
Accounting department at (763) 785-3500 in the U.S.A., or a nearby Multi-Tech office which is listed on
the “Multi-Tech Corporate Offices” sheet in this International Distributor Resource Kit.