Multitech MultiModem ZPX MT5634ZPX-PCI Series, Owner'S Manual

Page: 52 / 88

Owner’s Manual
52 MT5634ZPX-PCI
Introduction
This chapter covers common problems you may have with your
modem and how to solve them. Your MultiModemZPX-PCI was
thoroughly tested at the factory before it was shipped. If you are unable
to make a successful connection or if you experience data loss or
garbled characters during your connection, it is possible that the
modem is defective. However, it is more likely that the source of your
problem lies elsewhere. Begin with the checklist (below) to make sure
all hardware is connected properly. Then review the common problems
for recommendations on what to change.
Initial Checklist
Always begin with the following checklist to make sure all hardware is
properly connected and that the modem is set up properly.
• Make sure you are running the Microsoft Windows 95 or Windows
98 operating system. This modem will not run properly with other
operating systems.
• Make sure the COM port you chose during setup matches the COM
port set in your communications software. See Chapter 2.
• Check that the phone cord between the modem’s LINE jack and the
wall jack is undamaged and firmly connected to both.
• If you connected a telephone to your modem, check that the phone
cord between the modem’s PHONE jack and the telephone is
undamaged and firmly connected to both.
• If you connected a microphone to your modem, check the connection
of the microphone plug to the modem’s MIC IN jack.
• If you connected speakers to your modem, check the connection of
the speaker plug to the modem’s LINE OUT jack.
• Retry whatever action was not working.
• If it still does not work, check the following section for a description
and possible solution of your problem.
• If you don’t find your problem listed in this chapter, see Chapter 5 to
learn how to reach our technical support technicians via our toll-free
telephone number, the Internet, or CompuServe. Don’t forget to fill
out the information in Recording Modem Information in Chapter 5
before contacting a technical support technician.