Multitech MultiModem ZPX MT5634ZPX-PCI Series, Owner'S Manual

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Chapter 4—Troubleshooting
Introduction ......................................................................................... 52
Initial Checklist ............................................................................ 52
Common Problems ....................................................................... 53
The modem does not respond to commands ............................... 53
The modem dials but cannot make a connection ......................... 55
The modem disconnects while online .......................................... 56
The modem cannot connect when answering .............................. 57
File transfer appears slower than it should .................................. 57
Data is being lost .......................................................................... 58
There are garbage characters on the monitor .............................. 58
Fax and data software won’t run at the same time....................... 58
Chapter 5—Warranty, Service, and Tech Support/BBS
Introduction ......................................................................................... 60
Limited Warranty ......................................................................... 60
Online Warranty Registration ...................................................... 61
Technical Support ............................................................................... 62
Recording Modem Information ................................................... 62
Service ................................................................................................. 63
The Multi-Tech BBS ........................................................................... 64
About CompuServe ............................................................................. 66
About the Internet ............................................................................... 66
About the Multi-Tech Fax-Back Service ............................................ 66
Appendix
Appendix A: Regulatory Compliance ................................................. 68
Appendix B: Technical Specifications ................................................ 76
Appendix C: ASCII Conversion Chart................................................ 80
Appendix D: FLASHWINFlash Upgrade ........................................... 81
Index
............................................................................................................. 84