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Chapter 6 - Warranty, Service and Tech Support
The Multi-Tech BBS
For customers who do not have Internet access, Multi-Tech maintains a bulletin board system (BBS)
that mirrors its FTP site. Information available from the BBS includes new product information,
product upgrade files, and problem-solving tips. The phone number for the Multi-Tech BBS is (800)
392-2432 (USA and Canada) or (612) 785-3702 (international and local).
The BBS can be accessed by any asynchronous modem operating at 1200 bps to 33,600 bps at a
setting of 8 bits, no parity, and 1 stop bit (8-N-1).
To log on to the Multi-Tech BBS
1.
Set your communications program to 8-N-1.
2.
Dial our BBS at (800) 392-2432 (USA and Canada) or (612) 785-3702 (international and
local).
3.
At the prompts, type your first name, last name, and password; then press ENTER. If you are
a first time caller, the BBS asks if your name is spelled correctly. If you answer yes, a
questionnaire appears. You must complete the questionnaire to use the BBS on your first
call.
4.
Press ENTER until the Main Menu appears. From the Main Menu you have access to two
areas: the Files Menu and News. For help on menu commands, type ?.
To Download a file
If you know the file name
1.
From the Main Menu, type F to access the Files Menu, then type D.
2.
Enter the name of the file you wish to download from the BBS.
3.
If a password is required, enter the password.
4.
Answer Y or N to the automatic logoff question.
5.
Select a file transfer protocol by typing the indicated letter, such as Z for Zmodem (the
recommended protocol).
6.
If you select Zmodem, the transfer will begin automatically. If you select another protocol, you
may have to initiate the transfer yourself. (In most datacomm programs, the PAGE DOWN
key initiates the download.)
7.
When the download is complete, press ENTER to return to the File Menu.
8.
To exit the BBS, type G and press ENTER.
If you don’t know the file name
1.
From the Main Menu, type F to access the Files Menu. For a list of file areas, type L, press
ENTER, then type L and press ENTER again. (If you do not type the second
L, you will list all
of the files on the BBS.)
2.
Mark each file area you would like to examine by typing its list number and pressing ENTER.
3.
Enter L to list all the files in the selected file areas. Enter C to go forward in the file list and P
to go back.
4.
To mark one or more files for download, type M, press ENTER, type the list numbers of the
files, and press ENTER again.
5.
Enter D. You will see a list of the files you have marked. Enter E if you would like to edit the
list; otherwise enter D again to start the download process.
6.
Select a file transfer protocol by typing the indicated letter, such as Z for Zmodem (the
recommended protocol).
7.
If you select Zmodem, the file will transfer automatically. If you select another protocol, you
may have to initiate the transfer yourself. (In most data communications programs, the PAGE
DOWN key initiates the download.)
Summary of Contents for MultiFRAD 200 Series
Page 1: ...Router Two Port Frame Relay Access Device MultiFRAD 200 Series Model FR2201 User Guide...
Page 5: ...Router Two Port Frame Relay Access Device Chapter 1 Introduction and Description...
Page 12: ...12 MultiFRAD II User Guide...
Page 13: ...Router Two Port Frame Relay Access Device Chapter 2 Installation...
Page 16: ...16 MultiFRAD II User Guide...
Page 17: ...Router Two Port Frame Relay Access Device Chapter 3 Software Loading and Configuration...
Page 25: ...Router Two Port Frame Relay Access Device Chapter 4 MultiFRAD Software...
Page 47: ...Router Two Port Frame Relay Access Device Chapter 5 Remote Configuration and Management...
Page 55: ...Router Two Port Frame Relay Access Device Chapter 6 Warranty Service and Tech Support...
Page 61: ...Router Two Port Frame Relay Access Device Appendixes...
Page 70: ...70 MultiFRAD II User Guide...
Page 71: ...Router Two Port Frame Relay Access Device Glossary...
