Multi-Tech MT5634ZPX, Owner'S Manual

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MT5634ZPX
79
5 Warranty, Service and Tech Support
Service
If your technical support specialist decides that service is
required and you are outside the USA, your local distributor of
Multi-Tech products usually offers the quickest and most
economical repair option. If necessary, you can send your
modem to our Mounds View factory in the USA. A modem that is
shipped to us from outside the USA must have a Returned
Materials Authorization (RMA) and shipping instructions. To
return a modem for repair from inside the USA, no RMA is
required; simply send it to us freight prepaid. Include a
description of the problem, return billing and shipping addresses,
check or purchase order for out-of-warranty repairs, and name
of the technical support specialist you spoke to, if possible.
Please send modems that require repairs to the following
address:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repair
If you are shipping from outside the USA, please contact our
Repair Department for an RMA prior to your shipment. You can
contact us by telephone at (612) 785-3500 or by fax at
(612) 785-9874.
The Multi-Tech BBS
For customers who do not have Internet access, Multi-Tech
maintains a bulletin board system (BBS) that mirrors its FTP
site. Information available from the BBS includes new product
information, product upgrade files, and problem-solving tips. The
phone number for the Multi-Tech BBS is (800) 392-2432 (USA
and Canada) or (612) 785-3702 (international and local).
The BBS can be accessed by any asynchronous modem
operating at 1200 bps to 33,600 bps at a setting of 8 bits, no
parity, and 1 stop bit (8-N-1).