Multi-Tech MT5634ZPX, Owner'S Manual

Page: 66 / 108

MT5634ZPX
66
Owner’s Manual
Introduction
This chapter covers common problems you may have with your
modem and how to solve them. Your MultiModemZPX was
thoroughly tested at the factory before it was shipped. If you are
unable to make a successful connection, or if you experience
data loss or garbled characters during your connection, it is
possible that the modem is defective. However, it is more likely
that the source of your problem lies elsewhere. Always begin
with the initial checklist to make sure all hardware is properly
connected. Then review the common problems for
recommendations on what to change.
Initial Checklist
Always begin with the following checklist to make sure all
hardware is properly connected and that the modem is set up
properly.
• Make sure you are running the Microsoft Windows 95
operating system. This modem will not run properly with
other operating systems.
• Make sure the COM port you chose during setup matches
the COM port set in your communications software. See
Chapters 2 and 3.
• Check that the phone cord between the modem’s LINE jack
and the wall jack is undamaged and firmly connected to
both.
• If you connected a telephone to your modem, check that the
phone cord between the modem’s PHONE jack and the
telephone is undamaged and firmly connected to both.
• If you connected a microphone to your modem, check the
connection of the microphone plug to the modem’s MIC IN
jack.
• If you connected speakers to your modem, check the
connection of the speaker plug to the modem’s LINE OUT
jack.