Multi-Tech MT5634ZPX, Owner'S Manual

Page: 73 / 108

MT5634ZPX
73
4 Troubleshooting
There Are Garbage Characters on the
Monitor
• Your computer and the remote computer may be set to
different word lengths, stop bits, or parities. If you have
connected at 8-N-1, try changing to 7-E-1, or vice-versa,
using your communications software.
• You may be experiencing line noise. Enable error correction
if it is disabled. Or, hang up and call again; you may get a
better connection.
• At speeds above 2400 bps, the remote modem may not use
the same transmission or error correction standards as your
modem. Try connecting at a slower speed or disabling error
correction. (With no error correction, however, line noise can
cause garbage characters.)
• Try entering the
&V (View Parameters) command, making a
screen print of the diagnostics listing, and checking for
parameters that may be unacceptable.
Fax and Data Software Won’t Run at the
Same Time
• Although you can have Windows 95-compliant data and fax
communication applications open at the same time, they
cannot use the same modem at the same time. Make sure
no other application is online when you try to dial out. If you
are using legacy communications software with Windows 95,
you may get a message that another application is
occupying the device even when no call is in progress.
Close any open legacy communications programs and try
again.