44
ENTR® User Manual
Constant Usage
Symptom
Corrective action
Page
ENTR® has started double beeping
whenever I lock or unlock the door.
This is an indication your battery is low; it's time to charge
the door unit.
31
The unit has started to beep constantly.
1. Place the knob in the zero position.
2. Please consult your locksmith or installer.
20
Sliders aren't responding as expected.
Turn the unit off, wait for 3 seconds, and then turn it back
on to reset it.
20
The touch panel isn't responding as
expected.
Turn the door unit off and wait for 3 seconds. When
turning the power back on, avoid touching the front panel
until the unit beeps.
12-19
The latch isn't moving fully into position.
1. Pull/push the door toward the frame and observe if
the problem is solved. If so, consult your locksmiths to
adjust the door or lock case.
2.
Verify that the lock is operating smoothly when
manually using the key.
6
When I lock or unlock the unit, an error
sound occurs.
Please consult with your locksmith / installer to adjust the
door or lock case.
6
The power adaptor is not charging the
door unit.
Make sure you are using the dedicated ENTR® power
adaptor that was supplied with your lock. Standard 5V
power adaptors
WILL NOT
charge the unit.
31
When i fully open the door the knob is
touching the wall
Place a doorstop at correct position to prevent the door
from opening too widely and damaging the knob or
nearby wall.
Fingerprint/Touchpad Reader
Symptom
Corrective action
Page
I'm having trouble pairing with the wall
reader.
1.
Repeat the pairing process until you hear double beep
from both the door unit and the wall reader.
2.
In some cases, if there are electro-magnetic
interferences, there may be a need to repeat the pairing
process several times until pairing is completed.
22
I'm having trouble pairing the wall reader
with the door unit.
Set the door unit to pair mode, by pressing Add+Code+1,
then immediately set the wall reader to pair mode. You'll
have a 30 second window until the door unit reverts back
to standby mode.
22
The wall reader's blue LED is blinking, but
the door unit isn't responding.
Verify that the wall reader is paired to the door unit by
redoing the pairing process -- you will hear double beeps
from both devices when completed.
25
The touchpad isn't accepting the PIN code
I'm entering.
1.
This specific code already exists within the device's
memory.
2.
Make sure that the PIN code is 4 - 10 digits.
25
